Question / Help After update to 0.652b FFXIV shows black screen

schmak01 · Jul 11, 2015

It was working in game capture just fine until the update.

Now I get a black screen. It will show in borderless windowed and windowed mode but I lose 40 fps in doing so.

The last line is odd in the log:

Last game capture log:
2015-07-10, 21:41:47: we're booting up:
21:41:47: CaptureThread: attached to process ffxiv_dx11.exe
21:41:47: D3D9 Present
21:41:47: DXGI Present
21:41:47: (half life scientist) everything.. seems to be in order

Makes it look like its trying to load DX9 for a DX11 game?

Everything is running as admin, the game and OBS.

Full log:

Code:

21:48:10: Server Ping plugin strings not found, dynamically loading 24 strings
21:48:16: Open Broadcaster Software v0.652b - 64bit (　^ω^)
21:48:16: -------------------------------
21:48:16: CPU Name: Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz
21:48:16: CPU Speed: 3500MHz
21:48:16: Physical Memory:  32667MB Total, 27079MB Free
21:48:16: stepping id: 2, model 63, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 12, total cores 6
21:48:16: monitor 1: pos={0, 0}, size={2560, 1440}
21:48:16: monitor 2: pos={2560, 0}, size={2560, 1440}
21:48:16: monitor 3: pos={-2560, 0}, size={2560, 1440}
21:48:16: Windows Version: 6.2 Build 9200
21:48:16: Aero is Enabled
21:48:16: -------------------------------
21:48:16: OBS Modules:
21:48:16: Base Address     Module
21:48:16: 0000000009A70000 OBS.exe
21:48:16: 00000000A6390000 OBSApi.dll
21:48:16: 00000000A67E0000 DShowPlugin.dll
21:48:16: 00000000A71A0000 GraphicsCapture.dll
21:48:16: 00000000A6F30000 NoiseGate.dll
21:48:16: 00000000A5C50000 PSVPlugin.dll
21:48:16: 00000000A32D0000 scenesw.dll
21:48:16: 00000000A32A0000 ServerPingPlugin.dll
21:48:16: ------------------------------------------
21:48:16: Adapter 1
21:48:16:   Video Adapter: NVIDIA GeForce GTX 980 Ti
21:48:16:   Video Adapter Dedicated Video Memory: 1928339456
21:48:16:   Video Adapter Shared System Memory: 4242241536
21:48:16:   Video Adapter Output 1: pos={0, 0}, size={2560, 1440}, attached=true
21:48:16:   Video Adapter Output 2: pos={2560, 0}, size={2560, 1440}, attached=true
21:48:16:   Video Adapter Output 3: pos={-2560, 0}, size={2560, 1440}, attached=true
21:48:16: =====Stream Start: 2015-07-10, 21:48:16===============================================
21:48:16:   Multithreaded optimizations: On
21:48:16:   Base resolution: 2560x1440
21:48:16:   Output resolution: 1280x720
21:48:16: ------------------------------------------
21:48:16: Loading up D3D10 on NVIDIA GeForce GTX 980 Ti (Adapter 1)...
21:48:16: ------------------------------------------
21:48:16: Audio Format: 48000 Hz
21:48:16: ------------------------------------------
21:48:16: Audio Channels: 2 Ch
21:48:16: Playback device Default
21:48:16: ------------------------------------------
21:48:16: Using desktop audio input: Speakers (5- Logitech G930 Headset)
21:48:16: Global Audio time adjust: 0
21:48:16: Using 7.1 surround speaker setup
21:48:16: ------------------------------------------
21:48:16: Using auxilary audio input: Microphone (HD Pro Webcam C920)
21:48:16: Mic time offset: 0
21:48:16: ------------------------------------------
21:48:16: Audio Encoding: AAC
21:48:16:     bitrate: 96
21:48:16: ------------------------------------------
21:48:16:     device: Logitech HD Pro Webcam C920,
21:48:16:     device id \\?\usb#vid_046d&pid_082d&mi_00#8&2f2132c9&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
21:48:16:     chosen type: I420, usingFourCC: false, res: 1920x1080 - 1920x1080, frameIntervals: 333333-2000000
21:48:16:     use buffering: false - 0, fourCC: 'I420'
21:48:16:     audio device: Disable,
21:48:16:     audio device id Disabled,
21:48:16:     audio time offset 0,
21:48:16:
21:48:16: Using directshow input
21:48:16: Using bitmap image
21:48:16: Using Monitor Capture
21:48:16: Using bitmap image
21:48:16: Using bitmap image
21:48:16: Using bitmap image
21:48:16: Using graphics capture
21:48:17: Using anti-cheat hooking for game capture
21:48:17: Trying to hook process: ffxiv_dx11.exe
21:48:17: Scene buffering time set to 400
21:48:17: ------------------------------------------
21:48:17: Video Encoding: x264
21:48:17:     fps: 60
21:48:17:     width: 1280, height: 720
21:48:17:     preset: fast
21:48:17:     profile: main
21:48:17:     keyint: 120
21:48:17:     CBR: yes
21:48:17:     CFR: yes
21:48:17:     max bitrate: 2800
21:48:17:     buffer size: 3200
21:48:17: ------------------------------------------
21:48:24: Total frames encoded: 425, total frames duplicated: 1 (0.24%)
21:48:24: Total frames rendered: 456, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
21:48:25:
21:48:25: Profiler time results:
21:48:25:
21:48:25: ==============================================================
21:48:25: video thread frame - [100%] [avg time: 1.32 ms] [children: 43.8%] [unaccounted: 56.2%]
21:48:25: | scene->Preprocess - [35.8%] [avg time: 0.472 ms]
21:48:25: | GPU download and conversion - [8.03%] [avg time: 0.106 ms] [children: 6.82%] [unaccounted: 1.21%]
21:48:25: | | flush - [6.14%] [avg time: 0.081 ms]
21:48:25: | | CopyResource - [0.379%] [avg time: 0.005 ms]
21:48:25: | | conversion to 4:2:0 - [0.303%] [avg time: 0.004 ms]
21:48:25: Convert444Threads - [100%] [avg time: 0.209 ms] [children: 99%] [unaccounted: 0.957%]
21:48:25: | Convert444toNV12 - [99%] [avg time: 0.207 ms]
21:48:25: encoder thread frame - [100%] [avg time: 0.862 ms] [children: 0.232%] [unaccounted: 99.8%]
21:48:25: | sending stuff out - [0.232%] [avg time: 0.002 ms]
21:48:25: ==============================================================
21:48:25:
21:48:25:
21:48:25: Profiler CPU results:
21:48:25:
21:48:25: ==============================================================
21:48:25: video thread frame - [cpu time: avg 0.651 ms, total 296.875 ms] [avg calls per frame: 1]
21:48:25: | scene->Preprocess - [cpu time: avg 0.102 ms, total 46.875 ms] [avg calls per frame: 1]
21:48:25: | GPU download and conversion - [cpu time: avg 0.034 ms, total 15.625 ms] [avg calls per frame: 1]
21:48:25: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:48:25: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:48:25: | | conversion to 4:2:0 - [cpu time: avg 0.036 ms, total 15.625 ms] [avg calls per frame: 1]
21:48:25: Convert444Threads - [cpu time: avg 0.091 ms, total 156.25 ms] [avg calls per frame: 4]
21:48:25: | Convert444toNV12 - [cpu time: avg 0.091 ms, total 156.25 ms] [avg calls per frame: 4]
21:48:25: encoder thread frame - [cpu time: avg 0.294 ms, total 125 ms] [avg calls per frame: 1]
21:48:25: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:48:25: ==============================================================
21:48:25:
21:48:25: =====Stream End: 2015-07-10, 21:48:25=================================================
21:48:31: Server Ping plugin instance deleted; removing dynamically loaded localization strings
21:48:31: Terminating 0x1f50


Last game capture log:
2015-07-10, 21:41:47: we're booting up:
21:41:47: CaptureThread: attached to process ffxiv_dx11.exe
21:41:47: D3D9 Present
21:41:47: DXGI Present
21:41:47: (half life scientist) everything..  seems to be in order

schmak01 · Jul 11, 2015

I just switched to another scene t hen back, and it crashed:

Code:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files\obs\obs.exe' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 00007FF709AB7259 (c:\program files\obs\obs.exe)
OBS version: Open Broadcaster Software v0.652b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000A5097BF5D0 00007FF709AB7259 000000A569F83600 0000000000000004 0000000000000062 000000A56A1F00C0 obs.exe!RTMPPublisher::SendPacketForReal+0xf9
000000A5097BF650 00007FF709AB7081 0000000000000000 0000000000000003 000000A55B66A100 000000A50C9B7330 obs.exe!RTMPPublisher::SendPacket+0x201
000000A5097BF6D0 00007FF709A8393D 000000A55B66A100 0000000000000003 0000000000000003 0000000000000000 obs.exe!DelayedPublisher::ProcessDelayedPackets+0xdd
000000A5097BF720 00007FF709A83BE6 0000000000000000 0000000000000000 0000000000000000 0000000000000001 obs.exe!DelayedPublisher::~DelayedPublisher+0x226
000000A5097BF7D0 00007FF709A83DC4 000000A55F2EBBB0 0000000000000000 0000000000000000 0000000000000000 obs.exe!DelayedPublisher::`vector deleting destructor'+0x14
000000A5097BF800 00007FF709AB03D2 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!<lambda_9c61e6736e0a2cb4815f965145266e93>::<helper_func_cdecl>+0x22
000000A5097BF830 00007FFFBB2713D2 00007FFFBB2713B0 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7fffbb2713d2
000000A5097BF860 00007FFFBD4B5444 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7fffbd4b5444

A minidump was saved to C:\Users\Todd\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-07-11_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module

schmak01 · Jul 11, 2015

Here is the end of the Witcher III stream that worked, where there is a bit more after the "half life scientist"

Code:

Last game capture log:
2015-07-10, 23:48:43: we're booting up:
23:48:43: CaptureThread: attached to process witcher3.exe
23:48:43: D3D9 Present
23:48:43: DXGI Present
23:48:43: (half life scientist) everything..  seems to be in order
23:48:43: DXGI: Found D3D 11
23:48:43: setting up d3d11 data
23:48:43: ---------------------- Cleared D3D11 Capture ----------------------
23:48:43: found dxgi format (dx11) of: 28, size: {2560, 1440}, multisampled: false
23:48:43: DoD3D11Hook: success
23:48:43: successfully capturing d3d11 frames via GPU
23:49:57: ---------------------- Cleared D3D11 Capture ----------------------
23:50:00: DXGI: Found D3D 11
23:50:00: setting up d3d11 data
23:50:00: ---------------------- Cleared D3D11 Capture ----------------------
23:50:00: DoD3D11Hook: success
23:50:00: successfully capturing d3d11 frames via GPU

schmak01 · Jul 11, 2015

bumping, not sure if that's allowed but I have gotten zero responses. I have even uninstalled, reinstalled, downgraded to .651 and wiped my drivers and added back, I am guessing there is some anti-cheat thing going on, but selecting the check box doesn't make a difference.

ThatguynamedY · Jul 12, 2015

I'm having the same issue with Rust after the update.

schmak01 · Jul 12, 2015

It actually is crashing my game now any time I start a game capture stream

Code:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x559c1a4a
Faulting module name: dxgi.dll, version: 6.3.9600.17415, time stamp: 0x545041eb
Exception code: 0xc0000005
Fault offset: 0x000000000000cde5
Faulting process id: 0x1488
Faulting application start time: 0x01d0bc5be1c3a031
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\Windows\SYSTEM32\dxgi.dll
Report Id: 88b38166-2859-11e5-8301-28b2bdcc7c92
Faulting package full name:
Faulting package-relative application ID:

schmak01 · Jul 12, 2015

Some more troubleshooting today, I killed MSI Afterburner and RivaTuner, and that seemed to do the trick, now I am playing with the settings to see if it is something with how I have RivaTurner configured for FFXIV since it doesn't have a problem with Witcher 3.

schmak01 · Jul 12, 2015

Appears to only work with RivaTuner if I have it on Vector2D. Once streaming though I can change it. Weird but got it to work.

schmak01 · Jul 17, 2015

Well this is back today, no matter what I do, even disabling every overlay, it still is black screen.

Question / Help After update to 0.652b FFXIV shows black screen

schmak01

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ThatguynamedY

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