Question / Help 64bit crashes on start up but 32bit runs fine

[TheDag]

Hi there

I'm having an issue with OBS, the 32bit version runs fine however the 64bit crashes after a couple of seconds of loading. I did have a quick check through the forum for similar problems however nothing I've seen seems to help. I've launched the 64bit OBS and checked the task manager both in the detail view and the processes view and it appears for a couple of seconds then disappears.

I don't have any antivirus installed at the moment and tried disabling windows defender to see if that would help but its the same. The other thing is I've got a log file and saw someone mention posting a debug file however even though i run it as admin the debug txt is completely empty. I did have a look through the log myself and noticed that its missing 3 dll files but again after a quick look it seems they aren't important to its running?

Anyone able to help?

 

[OG See OH Zee]

We need a crash log on the 64bit version, not a regular log.

 

[TheDag]

I thought this was the 64bit log, this was the one that was generated when i ran the 64 bit exe. Am i looking in the wrong place? Will double check when i get back from work

 

[Suslik V]

What version of the VLC Player you have installed?

 

[TheDag]

VLC version is 3.0.3

I uploaded my most recent .dmp file, uploaded it to one drive and pasted the link here as the .dmp file is too large to upload even when zipped

https://1drv.ms/u/s!ANVhaOvNhgSPiEg

If there is a better way please let me know

 

[Suslik V]

VLC is 64bit or 32bit? Also, if any Crash Reports from OBS Studio post them too (look for Help menu of the application).

 

[TheDag]

Its just the 32bit version of VLC they offer on their website that I use, as for the crash report the only thing i can get is the log file that i posted earlier and the dump file i linked through my onedrive. OBS hasn't created any crash reports, checked through the help menu as well and the folder is empty. Even when i run the 64bit version through admin it doesn't generate a crash report

 

[R1CH]

The onedrive link doesn't seem to work.

 

[Suslik V]

@R1CH are you able to add VLC Video Source to latest Studio 64bit with vlc 64bit v3.0.3?
The onedrive link is works by the way.

 

[R1CH]

It looks like the 64 bit crash is due to libmfxhw64 which is part of Intel graphics drivers. Check your drivers are up to date, or do a clean install to be safe (https://obsproject.com/forum/resources/performing-a-clean-gpu-driver-installation.65/)

 

[TheDag]

Thanks very much R1CH it was the intel graphics driver. Managed to update it and OBS 64bit runs fine now

 

[Suslik V]

I was thought that the Player was the case because the log ends right before the VLC should load.