Bug Report 32bit hangs when trying to add Video Capture Source

[JCade]

As the title states.

No logs or crash dumps are generated when 32bit hangs. There are no problems with adding a Video Capture Source in 64bit, but the device I use (Elgato Game Capture HD) isn't detected.

Crash Dump Folder:

For reference, in XSplit, the Game Cap HD is detected and works fine.
I felt this deserved its own thread because it is not a version-specific issue; no matter which version of OBS I try, the end result is always the same.

Here's a recent DxDiag: https://dl.dropbox.com/u/11119349/DxDiag4-9-2013.txt

 

[paibox]

The drivers for the Elgato are somewhat troublesome, they do not conform to DirectShow standards and need some workarounds to function properly. That being said, I know quite a few people have gotten the device to work in OBS, make sure that you are using the newest drivers for it.

It doesn't work in the 64-bit version of OBS because no 64-bit drivers are provided for it, there's not much that can be done about it at the moment.

 

[JCade]

I am currently using the latest drivers for the product.
However, the issue is not due the Elgato device; with the Elgato drivers uninstalled, OBS still hangs when trying to add a Video Capture Source.

 

[paibox]

Do you have any applications installed that provide something like a "virtual webcam" output? I've never seen XSplit's virtual camera cause this kind of issues, but that's just one thing that came to mind that might cause this problem.

 

[JCade]

Thank you for pointing that out.
I uninstalled ASUS Virtual Camera and the issue went away.

Virtual Camera Software/Drivers should be added to the Known Bugs & Issues section if it isn't already.

 

[paibox]

The most common "virtual camera" (technically custom DirectShow output from something other than a capture device) work fine, this is the first time I've seen anyone mention this ASUS Virtual Camera thing, it's most likely an issue with their drivers, and a workaround similar to the Elgato one might have to be added for it. Best would be if ASUS just made it work properly, though.

 

[JCade]

It most likely was the driver for the app. I opened ASUS Virtual Camera and tried to go to the settings menu; nothing happened.
I wouldn't expect ASUS to update it, since the laptop I use (ASUS G53JW-XN1) is a few years outdated.
The version of the software for my model of laptop is probably legacy anyway.

Doesn't bother me though, since I never used it.