Bug Report 1440p with Quicksync enabled crashes OBS

[bossjedizohan]

I have the i7 3770k and every time I try to stream (either to a local file or broadcasting to twitch) I get this error http://gyazo.com/f617ebcda16d3b643b07502e714126d8

Error: QSVHelper.exe has exited because of an incompatible qsvimpl custom parameter

Is this because of some resolution limitation inherent to Quicksync like not being able to handle 1440p, or is there something wrong with my settings?

From Log File:

14:30:15: Open Broadcaster Software v0.584b - 64bit (　^ω^)
14:30:15: -------------------------------
14:30:15: CPU Name: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
14:30:15: CPU Speed: 3606MHz
14:30:15: Physical Memory:  16254MB Total, 11686MB Free
14:30:15: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
14:30:15: monitor 1: pos={2560, 360}, size={1920, 1080}
14:30:15: monitor 2: pos={0, 0}, size={2560, 1440}
14:30:15: monitor 3: pos={-1920, 0}, size={1920, 1080}
14:30:15: monitor 4: pos={4480, -226}, size={1024, 768}
14:30:15: Windows Version: 6.2 Build 9200 
14:30:15: Aero is Enabled
14:30:15: -------------------------------
14:30:15: OBS Modules:
14:30:15: Base Address     Module
14:30:15: 0000000031ED0000 OBS.exe
14:30:15: 00000000BEE10000 OBSApi.dll
14:30:15: 00000000CCBB0000 DShowAudioPlugin.dll
14:30:15: 00000000CC520000 DShowPlugin.dll
14:30:15: 00000000CC440000 GraphicsCapture.dll
14:30:15: 00000000CC800000 NoiseGate.dll
14:30:15: 00000000CC500000 PSVPlugin.dll
14:30:15: ------------------------------------------
14:30:15: Adapter 1
14:30:15:   Video Adapter: NVIDIA GeForce GTX 770
14:30:15:   Video Adapter Dedicated Video Memory: 4191092736
14:30:15:   Video Adapter Shared System Memory: 4227123200
14:30:15:   Video Adapter Output 1: pos={0, 0}, size={2560, 1440}, attached=true
14:30:15:   Video Adapter Output 2: pos={2560, 360}, size={1920, 1080}, attached=true
14:30:15:   Video Adapter Output 3: pos={-1920, 0}, size={1920, 1080}, attached=true
14:30:15: ------------------------------------------
14:30:15: Adapter 2
14:30:15:   Video Adapter: Intel(R) HD Graphics 4000
14:30:15:   Video Adapter Dedicated Video Memory: 33554432
14:30:15:   Video Adapter Shared System Memory: 1845493760
14:30:15:   Video Adapter Output 1: pos={4480, -226}, size={1024, 768}, attached=true
14:30:15: =====Stream Start: 2013-11-24, 14:30:15===============================================
14:30:15:   Multithreaded optimizations: On
14:30:15:   Base resolution: 2560x1440
14:30:15:   Output resolution: 2560x1440
14:30:15: ------------------------------------------
14:30:15: Loading up D3D10 on NVIDIA GeForce GTX 770...
14:30:15: ------------------------------------------
14:30:15: Audio Format: 48000hz
14:30:15: Playback device {0.0.0.00000000}.{995068d1-a941-43bb-8e99-cfa4208906e0}
14:30:15: ------------------------------------------
14:30:15: Using desktop audio input: Speakers (ASUS Xonar DG Audio Device)
14:30:15: Using 7.1 surround speaker setup
14:30:15: ------------------------------------------
14:30:15: Using auxilary audio input: Line In (TASCAM US-366)
14:30:15: ------------------------------------------
14:30:15: Audio Encoding: AAC
14:30:15:     bitrate: 256
14:30:15: ------------------------------------------
14:30:15:     device: Logitech HD Webcam C270,
14:30:15:     device id \\?\usb#vid_046d&pid_0825&mi_00#8&2b6ce3db&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
14:30:15:     chosen type: I420, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-2000000
14:30:15:     use buffering: false - 0, fourCC: 'I420'
14:30:15:     audio device: Disable,
14:30:15:     audio device id Disabled,
14:30:15: 
14:30:15: Using directshow input
14:30:16: Scene buffering time set to 400
14:30:16: Found QSV hardware support
14:30:16: ------------------------------------------
14:30:16: QSV version 1.6 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D11 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D11)
14:30:16: Using 8 bitstreams and 8 frame buffers
14:30:16: ------------------------------------------
14:30:16: Video Encoding: QSV
14:30:16:     fps: 30
14:30:16:     width: 2560, height: 1440
14:30:16:     target-usage: MFX_TARGETUSAGE_BEST_QUALITY
14:30:16:     CBR: yes
14:30:16:     CFR: yes
14:30:16:     max bitrate: 3000
14:30:16: ------------------------------------------
14:30:16: MMDeviceAudioSource: Frequency for device 'Speakers (ASUS Xonar DG Audio Device)' is 3072000, samples per sec is 96000
14:30:16: MMDeviceAudioSource: Frequency for device 'Line In (TASCAM US-366)' is 384000, samples per sec is 48000

Error: QSVHelper.exe has exited because of an incompatible qsvimpl custom parameter

 

[paibox]

As far as I know, the Intel HD 4000 only supports resolutions up to 1920x1200, so this isn't really a bug, but rather a hardware limitation.

Edit: I realize I was being a bit unclear. The GPU itself may support outputting video at 1440p, not sure, but the h.264 encoder itself does not support resolutions above 1080p.

 

[bossjedizohan]

As far as I know, the Intel HD 4000 only supports resolutions up to 1920x1080, so this isn't really a bug, but rather a hardware limitation.

Ah, that's what I figured, but I wasn't totally sure. I'd really like to be able to leverage quicksync for 1440p streams but I guess it's just not possible with what I have right now. Thanks for the reply.

 

[paibox]

Ah yeah, sorry about the late edit, I realized it was most likely 1920x1200 and tested it myself, indeed that seems to be the limit. 1440p stream playback is probably a bit unrealistic anyway, seeing how much CPU the Flash video players use even at 1080p60.