Question / Help [Windows 10] Problems with ElGato HD 60 Pro/Exiting/Changing settings

kic

New Member
I realize it's a bit of a long title, but the problems cover multiple areas.

  • Ability to use my ElGato HD 60 Pro is spotty at best. Previously worked fine in Windows 8.1, but in Windows 10 I'm either getting no signal from the card (as in nothing is displayed--not even a "no signal" message), getting a frozen image, or OBS Studio is reporting that the device in use. However, I can confirm that the card works fine with ElGato's software, and that aside from confirming it works with ElGato's software, nothing else is using the card.
  • Additional to the above, adding a video capture device, editing the settings, removing a device, etc., all may result in OBS freezing ("Not Responding"). When this happens, OBS will just hang and be completely unresponsive until I forcefully kill the process.
  • Related to the above, on the off-chance I get OBS to play nicely (which basically means not using my capture card), the program still hangs at exit. I suspect it's ElGato related as I'm able to exit when I don't have a video capture device configured as a source, but I'd kind of like to use my card.
  • I've tried using the most recent three versions of the drivers for my capture card (including using the version of drivers that worked previously in my old machine) and all have returned the same results. Namely, the above items.
OBS Studio was working great in Windows 8.1 on my old machine, but some combination of the new hardware and/or Windows 10 is making things challenging. Anyone have any ideas what I'm doing/configuring wrong?

Edit: should mention I've tried removing all video capture devices from all scenes and then added a new one, to no avail. Even removed all of them, exited, opened OBS again, and added a new one. Still no luck.
 

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kic

New Member
And now it seems to be working after more fussing with it. Not sure what I did differently from what I tried yesterday and earlier today, but it's playing nicely for now.

I'll go hide under a rock.
 
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