Question / Help Webcam issues - Logitec C920

[n0cturnalz]

I've been having a frame rate issue with my C920 ever since I updated to windows 10.

Whenever I am in game the webcam gets really choppy. The frames drop significantly. I alt tab out of the game the cam recovers. It seems when i put load on the system it gets super choppy. I've tried to mess with resolutions and video formats but the cam is still receiving frame issues while in game.

Has anyone else had this issue?

LogFile(Cam source is cxam):

https://gist.github.com/anonymous/95665ece99da22681f62b713d3ec319d

 

[Fenrir]

01:08:32.698: DShow: HDevice::ConnectPins: failed to connect pins (0x80040207): The owner SID on a per-user subscription doesn't exist

Looks like something is breaking the webcam. Try lowering the resolution and see if it becomes more stable.

 

[n0cturnalz]

Also noticed if I change to Display capture the whole game output in obs choppy.

 

[n0cturnalz]

So i lowered it from 720p to 640x480 and it seems to have fixed it. Going to do a couple more stress tests.Thanks Fenrir

 

[n0cturnalz]

Issue is back.

Things I've tried:
Uninstalling OBS Studio and Installing OBS classic.
Tried every port on the PC.
Swapping out a good known C920
Running OBS as administrator
Reinstalled C920 drivers

Running out of options. I think next step would be to reinstall windows 8.

 

[n0cturnalz]

Ok, so reinstalled a fresh copy of Windows 8.1 and still having the issue.

UPDATED LOG FILE!!!
19:40:21.540: CPU Name: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
19:40:21.540: CPU Speed: 4008MHz
19:40:21.540: Physical Cores: 4, Logical Cores: 8
19:40:21.540: Physical Memory: 32706MB Total, 30079MB Free
19:40:21.541: Windows Version: 6.3 Build 9600 (revision: 17415; 64-bit)
19:40:21.541: Running as administrator: false
19:40:21.541: Aero is Enabled (Aero is always on for windows 8 and above)
19:40:21.541: Portable mode: false
19:40:21.547: OBS 17.0.2 (64bit, windows)
19:40:21.547: ---------------------------------
19:40:21.547: ---------------------------------
19:40:21.547: audio settings reset:
19:40:21.547: samples per sec: 44100
19:40:21.547: speakers: 2
19:40:21.547: ---------------------------------
19:40:21.547: Initializing D3D11..
19:40:21.547: Available Video Adapters:
19:40:21.548: Adapter 1: NVIDIA GeForce GTX 970
19:40:21.548: Dedicated VRAM: 4135968768
19:40:21.548: Shared VRAM: 4262950912
19:40:21.548: output 1: pos={0, 0}, size={1920, 1080}, attached=true
19:40:21.548: output 2: pos={1920, 0}, size={1920, 1080}, attached=true
19:40:21.549: Loading up D3D11 on adapter NVIDIA GeForce GTX 970 (0)
19:40:21.701: D3D11 loaded sucessfully, feature level used: 45056
19:40:22.005: ---------------------------------
19:40:22.005: video settings reset:
19:40:22.005: base resolution: 1920x1080
19:40:22.005: output resolution: 1280x720
19:40:22.005: downscale filter: Bicubic
19:40:22.005: fps: 30/1
19:40:22.005: format: NV12
19:40:22.006: ---------------------------------
19:40:22.008: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
19:40:22.009: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
19:40:22.009: [AMF Encoder] Unable to load 'amfrt64.dll', error code 126.
19:40:22.014: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
19:40:22.014: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
19:40:22.014: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
19:40:22.014: Failed to load 'en-US' text for module: 'obs-browser.dll'
19:40:22.014: [browser_source: 'Version: 1.28.0']
19:40:22.015: NVENC supported
19:40:22.046: Couldn't find VLC installation, VLC video source disabled
19:40:22.048: No blackmagic support
19:40:22.050: ---------------------------------
19:40:22.050: Loaded Modules:
19:40:22.050: win-wasapi.dll
19:40:22.050: win-mf.dll
19:40:22.050: win-dshow.dll
19:40:22.050: win-decklink.dll
19:40:22.050: win-capture.dll
19:40:22.050: vlc-video.dll
19:40:22.050: text-freetype2.dll
19:40:22.050: rtmp-services.dll
19:40:22.050: obs-x264.dll
19:40:22.050: obs-transitions.dll
19:40:22.050: obs-text.dll
19:40:22.050: obs-qsv11.dll
19:40:22.050: obs-outputs.dll
19:40:22.050: obs-filters.dll
19:40:22.050: obs-ffmpeg.dll
19:40:22.050: obs-browser.dll
19:40:22.050: image-source.dll
19:40:22.050: frontend-tools.dll
19:40:22.050: enc-amf.dll
19:40:22.050: coreaudio-encoder.dll
19:40:22.050: ==== Startup complete ===============================================
19:40:22.050: Service '' not found
19:40:22.051: All scene data cleared
19:40:22.051: ------------------------------------------------
19:40:22.063: WASAPI: Device 'Headset Earphone (ASTRO Wireless Transmitter )' initialized
19:40:22.067: WASAPI: Device 'Headset Microphone (ASTRO Wireless Transmitter )' initialized
19:40:22.068: Switched to scene 'Scene'
19:40:22.068: ------------------------------------------------
19:40:22.068: Loaded scenes:
19:40:22.068: - scene 'Scene':
19:40:22.068: - source: 'Video Capture Device' (dshow_input)
19:40:22.068: ------------------------------------------------
19:40:22.084: ---------------------------------
19:40:22.084: [DShow Device: 'Video Capture Device'] settings updated:
19:40:22.084: video device: Logitech HD Pro Webcam C920
19:40:22.084: video path: \\?\usb#vid_046d&pid_082d&mi_00#6&18c90b25&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
19:40:22.084: resolution: 640x480
19:40:22.084: fps: 30.00 (interval: 333333)
19:40:22.084: format: MJPEG
19:40:22.085: DShow: HDevice::ConnectPins: failed to connect pins (0x80040207): The owner SID on a per-user subscription doesn't exist
19:40:22.085:
19:40:22.122: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
19:40:22.564: Update check: last known remote version is 17.0.2

 

[n0cturnalz]

Only thing I can think of that might be causing the issue is the Direct Show error.


VFW_E_NO_ACCEPTABLE_TYPES
0x80040207
There is no common media type between these pins.

 

[Fenrir]

That error usually means bad or broken drivers, or that you're connecting the camera through a USB extender or hub. If you have it through either of those, try directly into the PC. Also, you can try between both 32- and 64-bit OBS, and see if that helps. The drivers might be unstable in 64-bit space but work fine in 32-bit.

 

[n0cturnalz]

I have tried both 32 and 64 bit. Even in logitech Quick Capture it is dropping frames really bad. I've tried all USB ports on the mobo. Ive tried the logitech drivers and the generic windows driver. Maybe I have a bad mobo.

 

[Fenrir]

Or a bad webcam. Do you have another PC you can test it on? If it's having issues in the logitech software as well, there's not much we can do on this end, unfortunately :(

 

[n0cturnalz]

I've swapped out with a good known C920. I've tested it on my laptop and it works fine. It is having issues with the logitech viewer software as well. Only thing I can think of is the USB controller on the mobo might be bad as the stream of data is getting interrupted. Thanks Fenrir for sticking with me on this journey. I'm going to try to see if I can get the mobo RMA'd.

 

[Fenrir]

I've swapped out with a good known C920. I've tested it on my laptop and it works fine. It is having issues with the logitech viewer software as well. Only thing I can think of is the USB controller on the mobo might be bad as the stream of data is getting interrupted. Thanks Fenrir for sticking with me on this journey. I'm going to try to see if I can get the mobo RMA'd.

Sure thing! I hope you're able to get the hardware issues resolved.