Webcam black screen on start up - Logitech 4K Brio Pro

A

AdamClark

New Member
Using a Logitech 4K Pro like the Brio model from Apple

Logitech 4K Pro Magnetic Webcam for Pro Display XDR - Apple

Apple Store Search Results
www.apple.com

When I set it to resolution 1920x1080 and FPS 60...it works then when I shut down and restart the computer the next day it shows a Black screen!! ??

To get it to work again, I have to press 'DEFAULTS' then reset the resolution and FPS every day!

Is this normal?
Is this a problem of the camera or my settings in OBS?

OBS LOGI 4K WEBCAM BLACK SCREEN NOT WORKING.png
OBS LOGI 4K WEBCAM FIX.png

OBS WEBCAM LOGI 4K SETTINGS.png
 
L

LewBreezer

New Member
I haven't tried this, but from what I've read it seems to be a Logitech thing, not OBS. I've read elsewhere the follow Logitech software may help with the problem (saved settings). Good luck!

Logitech G HUB

Logitech G HUB More
support.logi.com support.logi.com
 
H

Hunky Guy South

New Member
I had the same issue with my C922. I went to System Preferences, Security & Privacy, Camera and then gace OBS access as it did not have access...

Simple solution that was mentioned nowhere and that I struggled a month to resolve by myself finally. Hope it works for anybody else.
 
S

ShadowBark

Member
Howdy! Fellow Logitech Brio user here. It seems to only be an issue on MacOS for me. I've been using it for months and every time I restart my computer, I have to reset up the Video Capture Device. I do NOT recommend using Logitechs software for Mac. I too have tried it, and although it works good at first, it ends up bugging out and causing more problems than it fixes. My best advice and what worked for me is to just reset the Video Capture Device every time you restart; or to use Windows Bootcamp so you can use windows instead of Mac (In my opinion it has been a much better experience). However that is a very complicated fix, and you would have to reinstall every program and everything all over again. Honestly, I would just take the minute to reset the device in OBS after every restart. It's the quickest and easiest. Maybe a future update will fix this issue.
 
You must log in or register to reply here.
Top