Video Capture Device (switch to PC) lagging/freezing after upgrade

LastKing

LastKing

New Member
Recently upgraded the PC however, and ran into a new issue. Whenever I try to use my capture card in the PCIe slot now to just play my switch through OBS with video capture, the output image will lag or freeze entirely, audio remains the same and the console is still playing, but frozen image. Game and display capture work fine as they were able to capture Overwatch and CarX drift racing no problem.



Specs of current PC

Msi z690 PRO mobo
I5-12600k
16 gb of Ripjaws V 2666 ram
2080 ti RTX

Windows 11 OS
MSI streaming boost capture card

My former setp up was

I5-8600
Z390 pro carbon mobo
(Same parts everything else)

And had no issue whatsoever with the capture card to OBS. It's been incredibly frustrating to troubleshoot as it's not consistent as to what cause the lag/freeze but definitely a bummer as a I loved to stream and just play my switch through my PC
 
C

cyclemat

Active Member
please try update bios an reinstall the card deinstall the drivers in the device manger and the software
have you change the PCIe slot ?
please sen an obs log !
 
LastKing

LastKing

New Member
cyclemat said:
please try update bios an reinstall the card deinstall the drivers in the device manger and the software
have you change the PCIe slot ?
please sen an obs log !
Click to expand...


It was a brand new install of windows 11 and OBS. Swapped with both PCIE slots. Removed and Uninstalled the drivers, the card from the system, and OBS and reinstalled all of it. OBS log files showed no errors when I pulled it, but I can drop the link in the thread later (parenting atm)
Bios is also fully updated.
 
LastKing

LastKing

New Member
PaiSand said:
You should contact MSI about the issue. Probably there's an update to the capture card driver.
Click to expand...


I thought that as well but all drivers are up to date unless the drivers they have aren't really compatible for windows 11. I have a rep for MSI looking into it but no luck as of right now. It sucks because earlier that day it ran with no issues on the older hardware. Such is PC life and upgrading.
 
C

cyclemat

Active Member
" the drivers they have aren't really compatible for windows 11. " call MSI looks like an driver issue or downgrade back to win 10
 
LastKing

LastKing

New Member
cyclemat said:
" the drivers they have aren't really compatible for windows 11. " call MSI looks like an driver issue or downgrade back to win 10
Click to expand...


I'll probably just upgrade then to be honest. I figured a card that barely has support online as it is might as well just be retired and thrown into the back up PC.

Thank you for the help my dude!
 
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