Verification Error connecting to Restream.io

L

lhargrove

New Member
I'm not sure if this error is due to installing the latest update but this error threw a monkey wrench in our live stream on Sunday. I noticed that my Restream Docks were not present when I opened OBS. When I tried to connect to Restream, I keep getting this error. The Verification error comes up before I even put in the login credentials. I can log on via the web browser, but not from OBS. I decided to use my personal Restream account and was able to log on with no problem...but when I try to use my subscription account I keep getting this error. I was chatting with Restream and tried several troubleshooting tips but nothing worked.
1. Cleared Cache
2. Deleted browsing history
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P

Patrovsky

New Member
Hello! Thank you for reaching out. I recommend contacting Restream Support directly via the chat at www.Restream.io by clicking Need Help in the bottom right corner. That way, the team can share details about your account and troubleshoot with you live. The team is available 24/7, so there is no need to wait around for email responses.

We hope to speak with you soon.
-Sean
 
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