Question / Help USB Disconnects

drex

New Member
Hi All,

I'm new to OBS and having an issue when using the USB soundcard from my Allen & Heath DB4 mixer. When I plug the mixer in using the USB output on the mixer into my Mac, I can see the Mixer as an input/output source using the Audio Midi Setup and it's stable but as soon as I start up OBS and I declare the mixer as a Audio Input source, the mixer disconnects and reconnects approximately every 5 seconds which means that I lose audio at this time.

The logs show a mixture of issues, the most common issue I get is that the device has disconnected and then you see it trying to reconnect. The other is an audio retrieval failed. I've included the log.

I am using the most current DB4 driver (April 2020). I'm going to see what Allen & Heath have to say as well.

Any ideas?

Thanks, Ben
 

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