Twitch VOD not muting audio

[FaceThePangolin]

Hello,
I'm having an issue where my VODs are still playing music, even though I think I have the settings properly configured to split the audio.

I asked another streamer friend and they have the same settings and their VODs properly mute. Is there something I'm missing to make it work? Another setting I might have missed?

 

[prgmitchell]

Please post a log with your issue! Here's how...

OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored. To upload a log file, go to the Help menu > Log Files > Upload Last Log...

obsproject.com

 

[FaceThePangolin]

Here's the log file

 

[prgmitchell]

I think if you go to settings>stream you will probably see your service is set to Custom and not Twitch....you have the streamlabs plugin installed which changes this if you don't disable it in their settings, that would break the VOD track functionality.

 

[FaceThePangolin]

I think if you go to settings>stream you will probably see your service is set to Custom and not Twitch....you have the streamlabs plugin installed which changes this if you don't disable it in their settings, that would break the VOD track functionality.

I have seen that when I start OBS the stream service sometimes sets itself to "Custom", but I have been manually changing it back. You're saying that my streamlabs plugin is causing the issue?

 

[koala]

The "custom" streaming setting doesn't enable the Twitch VOD track. OBS has to "know" that it's connecting to the Twitch service, not just to some custom/random service. So explicitly choose the Twitch service and even better use the "Connect account" feature in the streaming settings.

This setting is profile specific, so if you use profiles and switch between different profiles, you can be connected to Twitch in one profile and connected to something else in a different profile.

 

[prgmitchell]

I have seen that when I start OBS the stream service sometimes sets itself to "Custom", but I have been manually changing it back. You're saying that my streamlabs plugin is causing the issue?

Correct, there is a streaming flow you can disable in their plugin settings.

 

[Gr8Katch]

Hi. I am having the same issue with the VOD not filtering out my music. I also have the issue with the stream settings reverting to custom. If it's the streamlabs plugin, how do I correct my settings without uninstalling the plugin? Where are the correct settings to change located? Thanks for the info....too bad I've already spent hours beyond hours trying to troubleshoot this!

 

[prgmitchell]

Hi. I am having the same issue with the VOD not filtering out my music. I also have the issue with the stream settings reverting to custom. If it's the streamlabs plugin, how do I correct my settings without uninstalling the plugin? Where are the correct settings to change located? Thanks for the info....too bad I've already spent hours beyond hours trying to troubleshoot this!

It is in their plugin settings like I mentioned in my previous message, if you're still having trouble please either uninstall the plugin or reach out to streamlabs for support.