Stream randomly loses connection, despite internet working.

ChiniganDoodles

ChiniganDoodles

New Member
So this has gone on for about a month or so now, thinking it'd fix itself, but it didn't. My stream has been going down and losing connection, usually for 2 to 20 seconds. This used to cut up the vod into two chunks, but figured out the thing in Twitch that keeps it running for 90 seconds. Anyway, it's still annoying and disruptive. It's not an internet issue, I've been in the middle of discord calls or things requiring internet that didn't get disconnected at all, so I feel like it's entirely an OBS thing. I've tried reconnecting my stream key, that didn't help either.
Semi-related, it also turns my system sounds up all the way when it happens, so that's a pain. I've included a log from my latest stream, where it had disconnected very soon after beginning. Any help would be fabulous, thank you!
 

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  • 2022-11-30 18-49-55.txt
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Shaverix

New Member
Firstly, I apologize for my English. I once had a similar problem and solved it by selecting run in windows 8 compatibility mode. I'm not a specialist but maybe it will help you too.
 
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AwakenedCloud

New Member
I'm running into the same issues and the time frame that it started was roughly a month ago like you said. I always have my stream up on my phone and I noticed that I get the twitch reconnecting blue screen for about 5 or 10 seconds. On the OBS side, it says that I have zero dropped frames.

I haven't made it any real changes to my OBS settings at all. The only configuration adjustments I've done have been adding back the plugins that I used to use before OBS 28 and I undocked the the start stream / start recording menu.

I don't know if it's related, but one other thing that OBS occasionally does to me is that it will once per stream (normally early on) take screen priority. I run my games full screen so they stay up, but I completely lose control until I tab back into it. Curious if this is happening to you as well. It's been awhile since I've seen a prompt to update obs live.
 
ChiniganDoodles

ChiniganDoodles

New Member
Shaverix said:
Firstly, I apologize for my English. I once had a similar problem and solved it by selecting run in windows 8 compatibility mode. I'm not a specialist but maybe it will help you too.
Click to expand...
Turns out it didn't help, rip.
AwakenedCloud said:
I'm running into the same issues and the time frame that it started was roughly a month ago like you said. I always have my stream up on my phone and I noticed that I get the twitch reconnecting blue screen for about 5 or 10 seconds. On the OBS side, it says that I have zero dropped frames.

I haven't made it any real changes to my OBS settings at all. The only configuration adjustments I've done have been adding back the plugins that I used to use before OBS 28 and I undocked the the start stream / start recording menu.

I don't know if it's related, but one other thing that OBS occasionally does to me is that it will once per stream (normally early on) take screen priority. I run my games full screen so they stay up, but I completely lose control until I tab back into it. Curious if this is happening to you as well. It's been awhile since I've seen a prompt to update obs live.
Click to expand...
I havent played any computer games recently, just switch games that I play through OBS, so I wonder if that'd happen to me too. My OBS does say the frames dip though, itll just spike to 400 frames lost for a sec, disconnect, and come right back like nothing happened.
tbh the volume raising bit is the most annoying part
 
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AwakenedCloud

New Member
Interesting. I'm going to reset my Google Fiber modem and see if that helps. Part of me think it's either that or the connection to the OBS server suddenly dies. My log file is certainly messier than yours, but it does show the disconnect. Oddly enough, the OBS UI showed no dropped frames, but there's a line in the log saying that I dropped 75. The log says that I stream at 60fps. So I was theoretically dropped just over a seconds worth of frames, but it was enough to cause the Twitch Blue Screen of Death.
 

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  • 2022-12-01 21-05-44.txt
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Halkhan

New Member
Hello all, I've had the same drop issue for a few weeks now. I've seen other posts about this and I want to give a detailed list of things about the drops I'm experiencing.
Here are my symptoms and what I've done so far...
In my area in Middle Tennessee I've been streaming almost daily for 2 years. About a month ago my ISP (Comcast) upgraded the network in my area. Since then I've been experiencing these errors:

16:15:52.282: WriteN, RTMP send error 10038 (42 bytes)
16:15:52.282: [rtmp stream: 'simple_stream'] Disconnected from rtmp://atl.contribute.live-video.net/app

The disconnects are brief and OBS reconnects without issue designated by the settings in OBS.
My DL speed is 900+ mbps
and UL is 230+ mbps

When this first started it happened about 2 times in a 6 hour stream to Twitch. On some days this was as high as 4 times.
Recently it happens 20+ times in a 6 hour stream and today 12/3/22 its happening about every 6 minutes.

Things I have tried to resolve this:
IN OBS
1. Tried changing bitrate from 6000 down to 4000
2. Tried 5 different Twitch servers
3. Used the r1ch.net tool to locate best servers for above
4. Tried 60 fps and 30 fps
5. Max B-frames set to 2 and 4
6. Bound my IP to my NIC and used Default
7. Used both with and without Dynamically change bitrate to manage congestion
8. Enabled and Disabled TCP pacing

Outside of OBS
1. Tried using Streamlabs OBS
2. Tried streaming to YouTube
3. Had my ISP give me an upgraded new "new" router (Xfinity)
4. Tried a completely different PN to stream from
5. Plugged my PC directly into the ISP router
6. Changed from Xfinity to Comcast Business
7. Tried using my PC to stream from a friends house in a different neighborhood (worked fine on a 30 minute test - at my house drops about 5 times in 30 minutes)
8. tried different settings in my stream PC NIC, like different packet sizing, no tcp v6, yes tcp v6, 1000mb to 100mb and anything else that looked sus.
9. Hooked up my PC so it was setting next to Comcast router with a direct connection.

In every case above nothing helped my connection (except when I was at friends house).
This is obviously a problem between my cable leaving the ISP modem and all the twitch servers I have tried.

I'm working with the ISP now.

Once I have this figured out I will post the fix here.
 
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AwakenedCloud

New Member
Halkhan said:
Hello all, I've had the same drop issue for a few weeks now. I've seen other posts about this and I want to give a detailed list of things about the drops I'm experiencing.
Here are my symptoms and what I've done so far...
In my area in Middle Tennessee I've been streaming almost daily for 2 years. About a month ago my ISP (Comcast) upgraded the network in my area. Since then I've been experiencing these errors:

16:15:52.282: WriteN, RTMP send error 10038 (42 bytes)
16:15:52.282: [rtmp stream: 'simple_stream'] Disconnected from rtmp://atl.contribute.live-video.net/app

Once I have this figured out I will post the fix here.
Click to expand...
Interesting. I'm in the northern Alabama, lower Tennessee area. Different ISP (Google), but it's almost verbatim as you described. I use the auto connect to server, but I assume both of us are getting connected to the Atlanta one considering the log url. Does OBS actually report dropped frames for you when it happens?
 
Harold

Harold

Active Member
Using "Auto" does no testing in regards to connection quality to choose which server to stream to.
 
H

Halkhan

New Member
Update on my issue... I have a work around, I installed NordVPN

I did a 7 hour stream with only 1 drop using the VPN with 4000 bit rate and 30 fps. I'll be running a stream today for 6+ hrs with 6000 bit rate 60fps using the VPN.

Testing after my stream yesterday with NordVPN set to 6000 bit rate and 60fps, I had no drops in 90 minutes (at 4:40 PM). I temp disabled the VPN and with 6000 bit rate and 60fps had 3 drops in 30 minutes. The VPN does help a ton.
 
H

Halkhan

New Member
AwakenedCloud said:
Interesting. I'm in the northern Alabama, lower Tennessee area. Different ISP (Google), but it's almost verbatim as you described. I use the auto connect to server, but I assume both of us are getting connected to the Atlanta one considering the log url. Does OBS actually report dropped frames for you when it happens?
Click to expand...
As far as I know OBS doesn't report dropped frames, but the log files show drops in bit rate if you have dynamically change bitrate enabled (I think that is required?). I am using winMTR to see dropped frames and I noticed during a drop from Twitch, of the 11 comcast routers I could see, 7 had dropped frames at that instant.
 
H

Halkhan

New Member
New update... 6.5 hour steam at 6000/60fps with VPN and no drops. Comcast asked me to run Ping Plotter without VPN, gave them a few good examples.
 
T

Tomasz Góral

Active Member
Halkhan said:
New update... 6.5 hour steam at 6000/60fps with VPN and no drops. Comcast asked me to run Ping Plotter without VPN, gave them a few good examples.
Click to expand...
Your way to twitch directly, can be diffrent like via vpn. Probably direct way is broken, via vpn is good.
Thats’s works internet.
 
ChiniganDoodles

ChiniganDoodles

New Member
Harold said:

Wiki - Dropped Frames And General Connection Issues | OBS

* [Dropped frames](#dropped-frames) * [Possible causes of dropped frames](#possible-causes-of-dropped-frames) * [Solutions](#solutions) * Network-related * [Dynamic …
obsproject.com obsproject.com
Click to expand...
wait what does saving as an mp4 do as opposed to anything else? I like to be able to just upload my vods onto YT or drop them into an editor without hassle, and don't know jack about other file types. Is there a better one, somehow?
 
Harold

Harold

Active Member
ChiniganDoodles said:
wait what does saving as an mp4 do as opposed to anything else? I like to be able to just upload my vods onto YT or drop them into an editor without hassle, and don't know jack about other file types. Is there a better one, somehow?
Click to expand...
Your post has nothing to do with the topic of the thread, but MKV is the better format to save to, and if you're uploading straight to youtube without editing, you do not have to do any conversion on the MKV file for youtube to accept it.
 
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