Stratup Crash with Kernelbase.dll problem

[viun]

I have been using safe mode for a month now because OBS won't launch due to some unknown error. I have reinstalled the program and done a clean reinstall of all drivers like GPU, IGPU, etc. to try to fix this issue, but it didn't work. I really need help to fix this issue.

Unhandled exception: e06d7363
Date/Time: 2024-09-29, 05:22:12
Fault address: 7FFC5D8EB699 (c:\windows\system32\kernelbase.dll)
libobs version: 30.2.3 (64-bit)
Windows version: 10.0 build 19045 (release: 22H2; revision: 4894; 64-bit)
CPU: 12th Gen Intel(R) Core(TM) i7-12700F

 

[Suslik V]

Fault address: 7FFC5D8EB699 (c:\windows\system32\kernelbase.dll)
libobs version: 30.2.3 (64-bit)
...
Thread 3DE0: (Crashed)
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000CCF4EFDC60 00007FFC5D8EB699 000000CCF4EFDDC0 0000000000000000 0000022C6CEB3EE0 00007FFC5FFFB801 kernelbase.dll!0x7ffc5d8eb699
000000CCF4EFDD40 00007FFC41F25267 0000022C6D571A70 000000CCF4EFE0A8 000000CCF4EFDFF8 0000000000000055 vcruntime140.dll!0x7ffc41f25267
000000CCF4EFDDA0 00007FFBB7CB42F8 0000022C621C4D30 00007FFC5D7C3837 0000000000000459 0000022C630D4610 obs-websocket.dll!0x7ffbb7cb42f8
000000CCF4EFDE20 00007FFBB7CB445E 000000CCF4EFDFF8 000000CCF4EFE090 000000CCF4EFDF90 0000000000000080 obs-websocket.dll!0x7ffbb7cb445e
000000CCF4EFDE90 00007FFBB7D5B478 000000CCF4EFE090 0000000000000000 000000CCF4EFE090 000000CCF4EFE0D9 obs-websocket.dll!0x7ffbb7d5b478
000000CCF4EFE070 00007FFBB7CB5BEA 0000022C6D571A70 0000022C6D571A70 0000022C6CEB3E50 000000CCF4EFE2D0 obs-websocket.dll!0x7ffbb7cb5bea
000000CCF4EFE140 00007FFBB7CB54F4 000000CCF4EFE2D0 000000CCF4EFE5E0 0000022C6CEB3E50 00000000FFFFFFFF obs-websocket.dll!0x7ffbb7cb54f4
000000CCF4EFE280 00007FFBB7CC1014 0000022C6D3275C0 00000003118E7814 0000022C6D3275C0 0000000000000001 obs-websocket.dll!0x7ffbb7cc1014
000000CCF4EFE420 00007FFC0ABF67F2 0000000000000000 0000000000000000 0000022C6D358400 0000000000000AE0 obs.dll!obs_init_module+0x52
000000CCF4EFE450 00007FFC0ABF716A 0000022C6D3275C0 0000000000000001 000000000000002A 0000022C6CEB3BE0 obs.dll!load_all_callback+0x11a
000000CCF4EFE480 00007FFC0ABF8647 0000022C6CEA0F40 0000022C6CF288C0 0000022C6CEA1800 00007FFC0ABF7050 obs.dll!process_found_module+0x377
000000CCF4EFE550 00007FFC0ABF8A33 0000022C6CF288C0 00007FFC0ABF7050 000000CCF4EFE5E0 0000000000000000 obs.dll!find_modules_in_path+0x303
000000CCF4EFE5C0 00007FFC0ABF7348 0000022C66A65220 0000022C66A65220 000000CCF4EFE720 0000022C630D6050 obs.dll!obs_load_all_modules2+0x68
000000CCF4EFE620 00007FF723499A3C 00007FFBBA780370 00007FFBBA780370 0000022C630D6050 000000CCF4EFF680 obs64.exe!OBSBasic::OBSInit+0x4ec
000000CCF4EFF160 00007FF723615FEB FFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFF 000000CCF4EFF8B0 00007FF7236CFDFC obs64.exe!OBSApp::OBSInit+0x38b
000000CCF4EFF430 00007FF7236199C1 000000CCF4EFF7F0 0000000000000001 000000CCF4EFF808 0000022C621AFD80 obs64.exe!run_program+0xda1
000000CCF4EFF7B0 00007FF72361C051 0000000000000000 0000000000000000 0000000000000000 FFFFFFFFFFFFFFFF obs64.exe!main+0x7b1
000000CCF4EFF990 00007FF723697FAD 0000000000000001 0000000000000000 0000022C621D42F0 0000022C621AFD70 obs64.exe!qtEntryPoint+0x15d
000000CCF4EFFA20 00007FF723697516 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!__scrt_common_main_seh+0x106
000000CCF4EFFA60 00007FFC5F657374 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffc5f657374
000000CCF4EFFA90 00007FFC6001CC91 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffc6001cc91

It seems that not all files updated properly in your OBS installation folder (likely, old version of "obs-websocket.dll" is still there).

Anyway, you may try to run portable mode of OBS in different folder (please, read only after the "if it was not clear" words): https://obsproject.com/forum/thread...»-when-opening-app-settings.82157/post-346499

 

[viun]

Fault address: 7FFC5D8EB699 (c:\windows\system32\kernelbase.dll)
libobs version: 30.2.3 (64-bit)
...
Thread 3DE0: (Crashed)
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000CCF4EFDC60 00007FFC5D8EB699 000000CCF4EFDDC0 0000000000000000 0000022C6CEB3EE0 00007FFC5FFFB801 kernelbase.dll!0x7ffc5d8eb699
000000CCF4EFDD40 00007FFC41F25267 0000022C6D571A70 000000CCF4EFE0A8 000000CCF4EFDFF8 0000000000000055 vcruntime140.dll!0x7ffc41f25267
000000CCF4EFDDA0 00007FFBB7CB42F8 0000022C621C4D30 00007FFC5D7C3837 0000000000000459 0000022C630D4610 obs-websocket.dll!0x7ffbb7cb42f8
000000CCF4EFDE20 00007FFBB7CB445E 000000CCF4EFDFF8 000000CCF4EFE090 000000CCF4EFDF90 0000000000000080 obs-websocket.dll!0x7ffbb7cb445e
000000CCF4EFDE90 00007FFBB7D5B478 000000CCF4EFE090 0000000000000000 000000CCF4EFE090 000000CCF4EFE0D9 obs-websocket.dll!0x7ffbb7d5b478
000000CCF4EFE070 00007FFBB7CB5BEA 0000022C6D571A70 0000022C6D571A70 0000022C6CEB3E50 000000CCF4EFE2D0 obs-websocket.dll!0x7ffbb7cb5bea
000000CCF4EFE140 00007FFBB7CB54F4 000000CCF4EFE2D0 000000CCF4EFE5E0 0000022C6CEB3E50 00000000FFFFFFFF obs-websocket.dll!0x7ffbb7cb54f4
000000CCF4EFE280 00007FFBB7CC1014 0000022C6D3275C0 00000003118E7814 0000022C6D3275C0 0000000000000001 obs-websocket.dll!0x7ffbb7cc1014
000000CCF4EFE420 00007FFC0ABF67F2 0000000000000000 0000000000000000 0000022C6D358400 0000000000000AE0 obs.dll!obs_init_module+0x52
000000CCF4EFE450 00007FFC0ABF716A 0000022C6D3275C0 0000000000000001 000000000000002A 0000022C6CEB3BE0 obs.dll!load_all_callback+0x11a
000000CCF4EFE480 00007FFC0ABF8647 0000022C6CEA0F40 0000022C6CF288C0 0000022C6CEA1800 00007FFC0ABF7050 obs.dll!process_found_module+0x377
000000CCF4EFE550 00007FFC0ABF8A33 0000022C6CF288C0 00007FFC0ABF7050 000000CCF4EFE5E0 0000000000000000 obs.dll!find_modules_in_path+0x303
000000CCF4EFE5C0 00007FFC0ABF7348 0000022C66A65220 0000022C66A65220 000000CCF4EFE720 0000022C630D6050 obs.dll!obs_load_all_modules2+0x68
000000CCF4EFE620 00007FF723499A3C 00007FFBBA780370 00007FFBBA780370 0000022C630D6050 000000CCF4EFF680 obs64.exe!OBSBasic::OBSInit+0x4ec
000000CCF4EFF160 00007FF723615FEB FFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFF 000000CCF4EFF8B0 00007FF7236CFDFC obs64.exe!OBSApp::OBSInit+0x38b
000000CCF4EFF430 00007FF7236199C1 000000CCF4EFF7F0 0000000000000001 000000CCF4EFF808 0000022C621AFD80 obs64.exe!run_program+0xda1
000000CCF4EFF7B0 00007FF72361C051 0000000000000000 0000000000000000 0000000000000000 FFFFFFFFFFFFFFFF obs64.exe!main+0x7b1
000000CCF4EFF990 00007FF723697FAD 0000000000000001 0000000000000000 0000022C621D42F0 0000022C621AFD70 obs64.exe!qtEntryPoint+0x15d
000000CCF4EFFA20 00007FF723697516 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!__scrt_common_main_seh+0x106
000000CCF4EFFA60 00007FFC5F657374 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffc5f657374
000000CCF4EFFA90 00007FFC6001CC91 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffc6001cc91

It seems that not all files updated properly in your OBS installation folder (likely, old version of "obs-websocket.dll" is still there).

Anyway, you may try to run portable mode of OBS in different folder (please, read only after the "if it was not clear" words): https://obsproject.com/forum/threads/crash-with-«could-not-find-locale-ini-path»-when-opening-app-settings.82157/post-346499

Thanks for your help, the portable version definitely helped.

https://obsproject.com/forum/threads/crash-occurs-in-obs-30-2-and-later-versions.179788/post-659399
By the way, I saw this thread saying that it might be an ASCII code issue, so I changed my Windows name and it was fixed... It was an error that occurred because my Microsoft account name is in Korean. I hope it will be fixed in a future update :(

 

[Suslik V]

Yeah, but the future for potential "fix" is unclear . In this post I collected all info I found about the issue, and there few of my thoughts:

Can't run OBS in normal mode, even tried reinstall and use portable mode

After update my OBS can't run normally, even i delete all the settings i made, but it works fine for any web source in safe mode. But i wanted to use 3rd party plugins to stream on different platforms, so i hope this problem can be solved. here's the log check

obsproject.com

Here collection of most known cases of the similar issue:

Keep crashing normal and admin mode,Fault address: 7FF9203FB699( \kernelbase.dll) ,only can run with safe mode .can someone help me?

after one day I rebooted my pc ,it just become this. Already updated Can someone help? Here is Crash log and safty mode log. Thank you guys!!!

obsproject.com

Please, attach your regular log. Log from portable OBS is OK - by making it "non-portable" (temporarily) you may prove that this version of OBS has mentioned issue. The log itself contains version of the "obs-websocket.dll" that you are running - this may help developers to find root of the issue.

 

[viun]

Yeah, but the future for potential "fix" is unclear . In this post I collected all info I found about the issue, and there few of my thoughts:

Can't run OBS in normal mode, even tried reinstall and use portable mode

After update my OBS can't run normally, even i delete all the settings i made, but it works fine for any web source in safe mode. But i wanted to use 3rd party plugins to stream on different platforms, so i hope this problem can be solved. here's the log check

obsproject.com

Here collection of most known cases of the similar issue:

Keep crashing normal and admin mode,Fault address: 7FF9203FB699( \kernelbase.dll) ,only can run with safe mode .can someone help me?

after one day I rebooted my pc ,it just become this. Already updated Can someone help? Here is Crash log and safty mode log. Thank you guys!!!

obsproject.com

Please, attach your regular log. Log from portable OBS is OK - by making it "non-portable" (temporarily) you may prove that this version of OBS has mentioned issue. The log itself contains version of the "obs-websocket.dll" that you are running - this may help developers to find root of the issue.

I don't know exactly what the regular log you're talking about means, but I'll upload the currently resolved OBS's log. Let me know if you need anything else.

 

[Suslik V]

It is OK.

02:49:42.886: [obs-websocket] [obs_module_load] you can haz websockets (Version: 5.5.2 | RPC Version: 1)

That it.