Question / Help Stargazer Realsense Green Screen not working

[Brent Mason]

Hi,

I have a Stargazer Realsense camera which works in "standard" modes with OBS just fine (after some tweaking of course).

When I try and use the Realsense 3D Camers Greenscreen all I get is a grey screen. At the bottom of the OBS Camera config it says "No properties available".

Below is what I'm finding in the log file. (Full log file uploaded). I should have plenty of CPU and RAM available.

An advice on where to look would be much appreciated!

Thanks :)

Brent
================================

07:42:27.087: CPU Name: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
07:42:27.087: CPU Speed: 3408MHz
07:42:27.087: Physical Cores: 4, Logical Cores: 8
07:42:27.087: Physical Memory: 32697MB Total, 20945MB Free
07:42:27.087: Windows Version: 10.0 Build 14393 (revision: 953; 64-bit)
07:42:27.087: Running as administrator: false
07:42:27.087: Aero is Enabled (Aero is always on for windows 8 and above)
07:42:27.087: Portable mode: false
07:42:27.097: OBS 18.0.1 (64bit, windows)
07:42:27.097: ---------------------------------
07:42:27.097: ---------------------------------
07:42:27.097: audio settings reset:
07:42:27.097: samples per sec: 44100
07:42:27.097: speakers: 2
07:42:27.100: ---------------------------------
07:42:27.100: Initializing D3D11..
07:42:27.100: Available Video Adapters:
07:42:27.102: Adapter 1: NVIDIA GeForce GTX 1080
07:42:27.102: Dedicated VRAM: 4209836032
07:42:27.102: Shared VRAM: 4257904640
07:42:27.102: output 1: pos={0, 0}, size={1920, 1200}, attached=true
07:42:27.102: output 2: pos={1920, -1892}, size={2160, 3840}, attached=true
07:42:27.102: output 3: pos={-1920, 0}, size={1920, 1080}, attached=true
07:42:27.105: Loading up D3D11 on adapter NVIDIA GeForce GTX 1080 (0)
07:42:27.603: D3D11 loaded sucessfully, feature level used: 45056
07:42:28.248: ---------------------------------
07:42:28.248: video settings reset:
07:42:28.248: base resolution: 1920x1200
07:42:28.248: output resolution: 1152x720
07:42:28.248: downscale filter: Bicubic
07:42:28.248: fps: 30/1
07:42:28.248: format: NV12
07:42:28.249: Audio monitoring device:
07:42:28.249: name: Default
07:42:28.249: id: default
07:42:28.249: ---------------------------------
07:42:28.251: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
07:42:28.254: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
07:42:28.260: [AMF Encoder] Unable to load 'amfrt64.dll', error code 126.
07:42:28.277: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
07:42:28.278: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
07:42:28.282: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
07:42:28.286: Failed to load 'en-US' text for module: 'obs-browser.dll'
07:42:28.286: [browser_source: 'Version: 1.29.0']
07:42:28.300: NVENC supported
07:42:28.393: Couldn't find VLC installation, VLC video source disabled
07:42:28.401: No blackmagic support
07:42:28.451: ---------------------------------
07:42:28.451: Loaded Modules:
07:42:28.451: win-wasapi.dll
07:42:28.451: win-mf.dll
07:42:28.451: win-ivcam.dll
07:42:28.451: win-dshow.dll
07:42:28.451: win-decklink.dll
07:42:28.451: win-capture.dll
07:42:28.451: vlc-video.dll
07:42:28.451: text-freetype2.dll
07:42:28.451: rtmp-services.dll
07:42:28.451: obs-x264.dll
07:42:28.451: obs-vst.dll
07:42:28.451: obs-transitions.dll
07:42:28.451: obs-text.dll
07:42:28.451: obs-qsv11.dll
07:42:28.451: obs-outputs.dll
07:42:28.451: obs-filters.dll
07:42:28.451: obs-ffmpeg.dll
07:42:28.451: obs-browser.dll
07:42:28.451: image-source.dll
07:42:28.451: frontend-tools.dll
07:42:28.451: enc-amf.dll
07:42:28.451: coreaudio-encoder.dll
07:42:28.451: ==== Startup complete ===============================================
07:42:28.453: All scene data cleared
07:42:28.453: ------------------------------------------------
07:42:28.477: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
07:42:28.493: WASAPI: Device 'Headset Microphone (5- Razer ManO'War)' initialized
07:42:28.526: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
07:42:28.526: [win-ivcam (IVCamSource::CamThread): 'Intel(R) RealSense(TM) 3D Camera GreenScreen 2'] SegServer initialization error (-2)
07:42:28.526:
07:42:31.789: WASAPI: Device 'Headset Earphone (5- Razer ManO'War)' initialized
07:42:31.807: ---------------------------------
07:42:31.807: [DShow Device: 'Video Capture Device'] settings updated:
07:42:31.807: video device: Intel(R) RealSense(TM) Camera SR300 RGB
07:42:31.807: video path: \\?\usb#vid_8086&pid_0aa5&mi_00#7&f474d9c&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
07:42:31.807: resolution: 1920x1080
07:42:31.807: fps: 30.00 (interval: 333333)
07:42:31.807: format: YUY2
07:42:31.812: DShow: Run failed (0x800705AA): Insufficient system resources exist to complete the requested service.

 

[Fenrir]

I see two errors in the log here:

07:42:28.526: [win-ivcam (IVCamSource::CamThread): 'Intel(R) RealSense(TM) 3D Camera GreenScreen 2'] SegServer initialization error (-2)

and

07:42:31.812: DShow: Run failed (0x800705AA): Insufficient system resources exist to complete the requested service.

I can't find much on the first one, but the second one seems to indicate that the USB hub is overloaded. Is this connected to a USB3.0 port? Does it work in Intel's software directly?

 

[Brent Mason]

I see two errors in the log here:

07:42:28.526: [win-ivcam (IVCamSource::CamThread): 'Intel(R) RealSense(TM) 3D Camera GreenScreen 2'] SegServer initialization error (-2)

and

07:42:31.812: DShow: Run failed (0x800705AA): Insufficient system resources exist to complete the requested service.

I can't find much on the first one, but the second one seems to indicate that the USB hub is overloaded. Is this connected to a USB3.0 port? Does it work in Intel's software directly?

Hi, thanks for your help. The camera is plugged directly into a USB 3.0 port (no external hub in between). I could try plugging it into a 3.1 hub to see if that helps.

You mentioned Intel's software. Can you be more specific (link)? I'm happy to install and test if needed.

 

[Fenrir]

Hi, thanks for your help. The camera is plugged directly into a USB 3.0 port (no external hub in between). I could try plugging it into a 3.1 hub to see if that helps.

You mentioned Intel's software. Can you be more specific (link)? I'm happy to install and test if needed.

https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager

I don't recall which model the Stargazer is offhand though.

 

[Brent Mason]

Hi Fenrir, yes, intel_rs_dcm_sr300_3.3.27.5718 has been installed on the PC for a month or two now. To be sure I did download a new package and tried to install. When I ran the installer the only option given was to "remove" so I'm confident its running.

Now my next question, what programs are available to execute based on the install? I've looked in all the folders with Intel in my start menu and no utility options for scanning or anything like that.

I've cleared up the "Insufficient system resources", not sure exactly how but its gone now.

When I open up OBS and add a 'Intel(R) RealSense(TM) 3D Camera GreenScreen 2' it comes up with a grey screen and the OBS Crashes. Uploading crash log too as well as the OBS startup log.

 

[Fenrir]

The crash is definitely coming from the camera drivers themselves. Does Razer not provide any software to use the camera with? I don't have a RealSense camera, and I've never used one so I'm just going off what I've researched.

 

[Brent Mason]

Here is the reply from Razer:

Brent, I understand from the email that you want to use background removal function through OBS. Is that right? If it YES, then we're truly sorry this function is only applicable if you're using XSplit.
​

So, if you want to use OBS and a realsense green screen, DON'T but the Stargazer!!! Kind of a BS answer since they don't point this out in the packaging, only buried deep in the FAQ.

 

[Cjmaca]

According to Razer's website, specifically the product page for the stargazer. Obs works with it and is even listed in the suggested apps. http://imgur.com/a/kw4eg

 

[Osiris]

Here is the reply from Razer:

Brent, I understand from the email that you want to use background removal function through OBS. Is that right? If it YES, then we're truly sorry this function is only applicable if you're using XSplit.
​

So, if you want to use OBS and a realsense green screen, DON'T but the Stargazer!!! Kind of a BS answer since they don't point this out in the packaging, only buried deep in the FAQ.

OBS has realsense support.

 

[Brent Mason]

OBS has realsense support.

Hi Osiris,

Yes, I do see the option but I've never been able to get it to work. Are there some instructions or a youtube video that show how? I've LOVE to use it and rescind my comment but even Razer says it doesn't work with OBS.

Any directions / pointers are greatly appreciated! :)

Thanks,

Brent

 

[Brent Mason]

Also, since I put in my original request I've re-imaged my PC and the the same results. When I pull up the Intel Realsense 3D camera screen OBS crashes. Per support above from OBS, it is the camera drivers that are at issue... per Razer, they don't support OBS only xSplit for Green screen. So, I'm still stuck...

 

[Fenrir]

We might have an idea what causes this crash. Standby.

 

[Brent Mason]

We might have an idea what causes this crash. Standby.

You will be my HERO!!! Thank you :) I've attached my most current log and crash files from earlier this morning.

 

[R1CH]

Unfortunately while we've identified the crash, it won't help you get the camera working as the crash was caused by the RealSense software failing to start up. The error code -2 means "SERVICE_INIT_ERROR" which seems to imply the RealSense service / driver isn't loading. Perhaps the Windows Event log might have more information.

 

[Fenrir]

I still see that you have the camera added a bunch of times. Can you remove all the instances of the camera from all your scenes, and then add ONLY the realsense source?

 

[Brent Mason]

I still see that you have the camera added a bunch of times. Can you remove all the instances of the camera from all your scenes, and then add ONLY the realsense source?

Hi, removed all the cameras, closed OBS restarted and added ONLY the Realsense. I get a grey screen but no video. Not crashing now though, so that is a good thing. (standard windows camera is working so I feel good that at least the hardware is working.

I've attached the OBS log again. (I reviewed the event logs and nothing popped out at me, I'm happy to share those with you but don't want to post them publicly).

I also checked to be sure I have the latest driver versions, which I do.

 

[rueiyu]

Hi Brent,

I has the issue same as you. when install OBS and Intel Real Sense plugin, the system will show Intel Real Sense Runtime Error, but if i only install Intel Real Sense R2 Runtime form intel, the installation process is smoothly.

I not sure the issue root cause because XSplit also has same problem and Intel Real Sense 3D Camera Green Screen not working.