Question / Help Spoken dialog extremely soft in Detroit: Become Human (music is OK)

[ptmkenny]

Hi, I just set up OBS for the first time yesterday and I'm having a little trouble.

When I play "Detroit: Become Human" on the PS4, I can hear all the music and sound effects OK, but I can't hear any of the characters' spoken voices (it's extremely soft, and cranking the volume up to the max so that I can hear them normally makes my apartment shake due to the loud music).

On the in-game audio menu, there is no "music" vs "voice" balance; you can only choose "small TV" "large TV" "headphones"-- none of these options seems to have any effect.

As far as I can tell, "Detroit: Become Human" is the only game with this problem. Other games I checked that include spoken audio (Hidden Agenda, Grim Fandango, Bloodborne) are all OK.

So this may just be a Detroit bug? However, when I connect my PS4 directly to my computer monitor (not through my computer/Blackmagic using OBS), I can hear the voices fine. So that's why I'm posting here.

Here's my setup:

Windows 10 Pro
Blackmagic Intensity Pro 4K
Desktop Video Pro (Blackmagic configuration software): everything set to "auto", it sees PS4 as 1080p59.94
Media Express (Blackmagic configuration software #2): also set to 1080p59.94 (had to reboot the machine to get this to work, but this allows me to confirm video is working within Blackmagic)

OBS config
Source: "Blackmagic Device"-> "Intensity Pro 4K"
Mode: Auto
YUV Color Range: Default
Channel: 2ch
"Use buffering" checked

Audio: I have a pair of speakers plugged into my PC via the stereo mini jack

Any suggestions about what might be wrong would be much appreciated.

 

[Narcogen]

Is your PS4 configured for stereo audio output through HDMI?

 

[ptmkenny]

My PS4 is set to output audio over HDMI, and to prefer Linear PCM as the sound format. (I also tried Dolby but it didn't do anything different as far as I can tell; I still had sound, but I still couldn't hear the voices in Detroit.)

 

[Narcogen]

Are those the only two choices?

It sounds to me like you're sending surround and only receiving L and R channels, leaving out the character voices which I'm assuming Cage is pretentious enough to be putting on the Center channel. That's my guess, anyway.