Question / Help [Solved] OBS Studio crashing on startup

Telenstac · Mar 26, 2018

Like the title says, OBS Studio crashes on startup. I tried uninstalling and reinstalling but that didn't work. Rivatune Statistics Server/MSi Afterburner doesn't seem to be the problem either, as I closed them both and the problem still persists. Mind helping me out?

Suslik V · Mar 26, 2018

Find %APPDATA%\obs-studio\crashes folder and post the logs if any.

Telenstac · Mar 26, 2018

Here:

SumDim · Mar 26, 2018

Its crashing in your video driver when OBS starts up.

This evident because the log file was clipped at the video card interrogation:
20:22:26.271: Loading up D3D11 on adapter Radeon(TM) RX 460 Graphics (0)
20:22:26.284: D3D11 loaded successfully, feature level used: 45056
(nothing else follows)

Your crash log shows this:
Unhandled exception: c0000005
Date/Time: 2018-03-26, 13:02:45
Fault address: 7FFCA29EBDB2 (c:\windows\system32\atidxx64.dll)
libobs version: 21.1.0
Windows version: 6.3 build 9600 (revision: 17415; 64-bit)
CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz

Thread 1A50 (Crashed)
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000CD82388590 00007FFCA29EBDB2 000000CD82388630 000000CD00000080 000000CD86B5B920 000000CD82388700 atidxx64.dll!0x7ffca29ebdb2
000000CD82388600 00007FFCA29CD181 0000000000000000 000000CD823888E0 42ECB96D91370361 0000000000000001 atidxx64.dll!0x7ffca29cd181
000000CD82388730 00007FFCA29CBA59 000000CD00001E10 00007FFC00000000 0000000000000000 000000CD86B59B90 atidxx64.dll!0x7ffca29cba59
000000CD82388850 00007FFCA29C4809 0000000000000000 000000CD86B5F670 000000CD86AC77D0 000000CD86B59A70 atidxx64.dll!0x7ffca29c4809
-- snip

Try updating your Radeon RX 460 video driver

Suslik V · Mar 27, 2018

Possible solution - video driver update (or very rarely - downgrade, until stable video driver update comes out) or clean reinstall (you may try DDU - Display Driver Uninstaller util).

Telenstac · Mar 28, 2018

Hey rolling back the graphics drivers helped! I can't believe I didn't think of that. Thanks for all the help guys!

Quirino · Feb 4, 2019

Please Help me, because with my mac book pro MAC OS Mojave the software crashes when I try to open. I removed and reinstalled but nothing...

Suslik V · Feb 4, 2019

@Quirino , look here: https://obsproject.com/forum/list/mac-support.33/ - mac support section of the forum (and don't forget to add obs crash-logs, if any).

Silly87 · Apr 17, 2019

I never understood why developers insist on placing their settings and files in "/%Appdata%/%Obscure_Hidden_System_Folder_Somewhere%/%Pain_in_The_@$$_to_the_End_User%/"

Suslik V · Apr 18, 2019

@Silly87 In Windows it just ensures that the folder belongs to you (your profile) and application will be able to read/write the setting to this files (has required permissions). Because some other folders on your PC may has restricted access to other users.

mindfreakz · May 4, 2019

how about this? my obs is also freezing on startup, but i don't see any crashes logs in the crashes folder. My log is different with TS, the specific errors that i saw is :

[CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
12:40:11.825: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
12:40:11.858: [AMF] AMF Test failed due to one or more errors.
12:40:11.858: Failed to initialize module 'enc-amf.dll'
12:40:11.867: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
12:40:11.869: [obs-browser]: Version 2.3.0
12:40:11.882: NVENC supported
12:40:11.923: Couldn't find VLC installation, VLC video source disabled
12:40:11.927: No blackmagic support
12:40:11.930: ---------------------------------
12:40:11.930: Loaded Modules:
12:40:11.930: win-wasapi.dll
12:40:11.930: win-mf.dll
12:40:11.930: win-ivcam.dll
12:40:11.930: win-dshow.dll
12:40:11.930: win-decklink.dll
12:40:11.930: win-capture.dll
12:40:11.930: vlc-video.dll
12:40:11.930: text-freetype2.dll
12:40:11.930: rtmp-services.dll
12:40:11.930: obs-x264.dll
12:40:11.930: obs-vst.dll
12:40:11.930: obs-transitions.dll
12:40:11.930: obs-text.dll
12:40:11.930: obs-qsv11.dll
12:40:11.930: obs-outputs.dll
12:40:11.930: obs-filters.dll
12:40:11.930: obs-ffmpeg.dll
12:40:11.930: obs-browser.dll
12:40:11.930: image-source.dll
12:40:11.930: frontend-tools.dll
12:40:11.930: enc-amf.dll
12:40:11.930: decklink-ouput-ui.dll
12:40:11.930: coreaudio-encoder.dll
12:40:11.931: ---------------------------------
12:40:11.931: ==== Startup complete ===============================================
12:40:11.931: Service ' ' not found
12:40:11.933: All scene data cleared
12:40:11.933: ------------------------------------------------
12:40:12.027: WASAPI: Device 'Speakers (Realtek(R) Audio)' initialized
12:40:12.114: WASAPI: Device 'Microphone (Realtek(R) Audio)' initialized
12:40:12.184: adding 69 milliseconds of audio buffering, total audio buffering is now 69 milliseconds (source: Mic/Aux)
12:40:12.184:
12:40:12.812: Switched to scene 'Scene'
12:40:12.812: ------------------------------------------------
12:40:12.812: Loaded scenes:
12:40:12.812: - scene 'Scene':
12:40:12.812: - source: 'Game Capture' (game_capture)
12:40:12.812: ------------------------------------------------
12:40:28.022: WhatsNewInfoThread::run: Failed to fetch whatsnew file: schannel: failed to receive handshake, SSL/TLS connection failed
12:40:33.133: [rtmp-services plugin] Remote update of URL "https://obsproject.com/obs2_update/rtmp-services/package.json" failed: Failed to connect to obsproject.com port 443: Timed out
12:40:34.044: AutoUpdateThread::run: Failed to fetch manifest file: Failed to connect to obsproject.com port 443: Timed out

i also can't update the obs, it says error code -8

any opinion? thanks before

mindfreakz · May 4, 2019

mindfreakz said:
how about this? my obs is also freezing on startup, but i don't see any crashes logs in the crashes folder. My log is different with TS, the specific errors that i saw is :

[CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
12:40:11.825: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
12:40:11.858: [AMF] AMF Test failed due to one or more errors.
12:40:11.858: Failed to initialize module 'enc-amf.dll'
12:40:11.867: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
12:40:11.869: [obs-browser]: Version 2.3.0
12:40:11.882: NVENC supported
12:40:11.923: Couldn't find VLC installation, VLC video source disabled
12:40:11.927: No blackmagic support
12:40:11.930: ---------------------------------
12:40:11.930: Loaded Modules:
12:40:11.930: win-wasapi.dll
12:40:11.930: win-mf.dll
12:40:11.930: win-ivcam.dll
12:40:11.930: win-dshow.dll
12:40:11.930: win-decklink.dll
12:40:11.930: win-capture.dll
12:40:11.930: vlc-video.dll
12:40:11.930: text-freetype2.dll
12:40:11.930: rtmp-services.dll
12:40:11.930: obs-x264.dll
12:40:11.930: obs-vst.dll
12:40:11.930: obs-transitions.dll
12:40:11.930: obs-text.dll
12:40:11.930: obs-qsv11.dll
12:40:11.930: obs-outputs.dll
12:40:11.930: obs-filters.dll
12:40:11.930: obs-ffmpeg.dll
12:40:11.930: obs-browser.dll
12:40:11.930: image-source.dll
12:40:11.930: frontend-tools.dll
12:40:11.930: enc-amf.dll
12:40:11.930: decklink-ouput-ui.dll
12:40:11.930: coreaudio-encoder.dll
12:40:11.931: ---------------------------------
12:40:11.931: ==== Startup complete ===============================================
12:40:11.931: Service ' ' not found
12:40:11.933: All scene data cleared
12:40:11.933: ------------------------------------------------
12:40:12.027: WASAPI: Device 'Speakers (Realtek(R) Audio)' initialized
12:40:12.114: WASAPI: Device 'Microphone (Realtek(R) Audio)' initialized
12:40:12.184: adding 69 milliseconds of audio buffering, total audio buffering is now 69 milliseconds (source: Mic/Aux)
12:40:12.184:
12:40:12.812: Switched to scene 'Scene'
12:40:12.812: ------------------------------------------------
12:40:12.812: Loaded scenes:
12:40:12.812: - scene 'Scene':
12:40:12.812: - source: 'Game Capture' (game_capture)
12:40:12.812: ------------------------------------------------
12:40:28.022: WhatsNewInfoThread::run: Failed to fetch whatsnew file: schannel: failed to receive handshake, SSL/TLS connection failed
12:40:33.133: [rtmp-services plugin] Remote update of URL "https://obsproject.com/obs2_update/rtmp-services/package.json" failed: Failed to connect to obsproject.com port 443: Timed out
12:40:34.044: AutoUpdateThread::run: Failed to fetch manifest file: Failed to connect to obsproject.com port 443: Timed out

i also can't update the obs, it says error code -8

any opinion? thanks before

Btw, the same problem is occurs to some of my programs. Like Wireshark, Oracle VirtualBox, etc.

Suslik V · May 4, 2019

@mindfreakz your security software is a bit paranoiac. Either add all required applications to the trusted list (white list them) or uninstall your antivirus completely and look for other security solution.

whyalwaysme · Feb 9, 2020

Dear everyone,

I start using OBS Studio a few months ago and it worked fine, but then after i update my windows (windows 10), it got crushed. I already tried some solutions i found in the internet and youtube, from changing compatibility until uninstalling obs and reseting my laptop, but it still crashes. Please help me on this one.

Thank you so much guys! I hope you guys have a good day!

whyalwaysme · Feb 9, 2020

whyalwaysme said:
Dear everyone,

I start using OBS Studio a few months ago and it worked fine, but then after i update my windows (windows 10), it got crushed. I already tried some solutions i found in the internet and youtube, from changing compatibility until uninstalling obs and reseting my laptop, but it still crashes. Please help me on this one.

Thank you so much guys! I hope you guys have a good day!

Attached is the logs.

Thanks

Suslik V · Feb 12, 2020

@whyalwaysme please, look for the solution in this thread: https://obsproject.com/forum/threads/amd-hardware-encoder-s.52305/ (it seems the your AMD video drivers + OBS Studio AMD encoder causing the crash)

VorpalProf · Mar 8, 2020

Im having a similar issue where in it crashes ive just installed it

Suslik V · Mar 16, 2020

@VorpalProf The solution is in the thread linked one post above (there you will find the troubleshooting guide).

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