Bug Report Skype Window Capture - White Box only

[CarlosOnline]

Skype Window Capture displays white box only.

Log Contents:
17:26:26.900: CPU Name: Intel(R) Core(TM) i7-4960X CPU @ 3.60GHz
17:26:26.900: CPU Speed: 3611MHz
17:26:26.900: Physical Cores: 6, Logical Cores: 12
17:26:26.900: Physical Memory: 65477MB Total, 58509MB Free
17:26:26.900: Windows Version: 6.3 Build 9600 (revision: 17415; 64-bit)
17:26:26.900: Running as administrator: false
17:26:26.900: Aero is Enabled (Aero is always on for windows 8 and above)
17:26:26.900: Portable mode: false
17:26:26.908: OBS 18.0.1 (64bit, windows)
17:26:26.908: ---------------------------------
17:26:26.908: ---------------------------------
17:26:26.908: audio settings reset:
17:26:26.908: samples per sec: 44100
17:26:26.908: speakers: 2
17:26:26.909: ---------------------------------
17:26:26.909: Initializing D3D11..
17:26:26.909: Available Video Adapters:
17:26:26.910: Adapter 1: NVIDIA GeForce GTX TITAN
17:26:26.910: Dedicated VRAM: 1940705280
17:26:26.910: Shared VRAM: 4264230912
17:26:26.910: output 1: pos={0, 0}, size={1920, 1200}, attached=true
17:26:26.910: output 2: pos={-1080, -376}, size={1080, 1920}, attached=true
17:26:26.912: Loading up D3D11 on adapter NVIDIA GeForce GTX TITAN (0)
17:26:26.921: D3D11 loaded sucessfully, feature level used: 45056
17:26:27.512: ---------------------------------
17:26:27.512: video settings reset:
17:26:27.512: base resolution: 1920x1200
17:26:27.512: output resolution: 1152x720
17:26:27.512: downscale filter: Bicubic
17:26:27.512: fps: 30/1
17:26:27.512: format: NV12
17:26:27.514: Audio monitoring device:
17:26:27.514: name: Default
17:26:27.514: id: default
17:26:27.514: ---------------------------------
17:26:27.515: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
17:26:27.516: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
17:26:27.517: [AMF Encoder] Unable to load 'amfrt64.dll', error code 126.
17:26:27.525: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
17:26:27.525: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
17:26:27.526: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
17:26:27.526: Failed to load 'en-US' text for module: 'obs-browser.dll'
17:26:27.526: [browser_source: 'Version: 1.29.0']
17:26:27.527: NVENC supported
17:26:27.566: Couldn't find VLC installation, VLC video source disabled
17:26:27.569: No blackmagic support
17:26:27.572: ---------------------------------
17:26:27.572: Loaded Modules:
17:26:27.572: win-wasapi.dll
17:26:27.572: win-mf.dll
17:26:27.572: win-dshow.dll
17:26:27.572: win-decklink.dll
17:26:27.572: win-capture.dll
17:26:27.572: vlc-video.dll
17:26:27.572: text-freetype2.dll
17:26:27.572: rtmp-services.dll
17:26:27.572: obs-x264.dll
17:26:27.572: obs-vst.dll
17:26:27.572: obs-transitions.dll
17:26:27.572: obs-text.dll
17:26:27.572: obs-qsv11.dll
17:26:27.572: obs-outputs.dll
17:26:27.572: obs-filters.dll
17:26:27.572: obs-ffmpeg.dll
17:26:27.572: obs-browser.dll
17:26:27.572: image-source.dll
17:26:27.572: frontend-tools.dll
17:26:27.572: enc-amf.dll
17:26:27.572: coreaudio-encoder.dll
17:26:27.572: ==== Startup complete ===============================================
17:26:27.573: Service '' not found
17:26:27.573: All scene data cleared
17:26:27.573: ------------------------------------------------
17:26:27.579: Switched to scene 'Scene'
17:26:27.579: ------------------------------------------------
17:26:27.579: Loaded scenes:
17:26:27.579: - scene 'Scene':
17:26:27.579: - source: 'Window Capture' (window_capture)
17:26:27.579: ------------------------------------------------

 

[Harold]

Use the desktop app version of skype and not the windows store version

 

[CarlosOnline]

I am using the desktop app version

Found the problem:

Obs Studio needs to use the highlighted window below to capture lync / skype

 

[CarlosOnline]

Actually I am not sure if I am running UWP or Desktop. I only have one version. Only version I can use.

 

[Harold]

I can tell you that you're using the UWP version without question. The title bar gives it away.

 

[CarlosOnline]

1. We only have the UWP version here.
2. is_uwp_window check fails.

Will Obs Studio be able to capture UWP windows in future?
Or is there a problem capturing these UWP windows?

if (is_uwp_window(window)) {
HWND child = get_uwp_actual_window(window);
if (child) {
*parent = window;
return child;
}
}

 

[Harold]

No option to install the desktop version?

 

[Alejandro Luna Bringas]

I am using the desktop app version

Found the problem:

Obs Studio needs to use the highlighted window below to capture lync / skype

View attachment 24839

Hi, thanks for sharing this information.
I tried to do as you indicated but I'm not able to find where to change the window capture settings...
When I open the "settings", it only allows me to select the complete process and not a specific part like you said.

Thanks!

 

[CarlosOnline]

Wound up using desktop capture for Metro apps. Window capture doesn't work for most metro apps.