Bug Report Recording Lost due to Stopping Stream Issue

[Andy-BDE]

We've been having a ton of problems with 0.16.2, particularly involving live streams randomly stopping their output and dropping frames rapidly. We rolled back most of our systems to 0.15.4, but then we have encountered a few issues with "stopping recording" and "stopping streaming" dialogues getting stuck when internet connection becomes and issue. We are testing 0.16.0 to see if that can fit the middle between our problems.

In the meantime, we had an issue with a 0.15.4 build getting stuck at the end of a game. There is no recorded file. Does anyone know what happened here?

Here is our log file: https://gist.github.com/8e6ee22a4ed8ac2c990a3a91e82e404f

 

[Suslik V]

We've been having a ton of problems with 0.16.2, particularly involving live streams randomly stopping their output and dropping frames rapidly...

What's up to your setup? Where is logs?

 

[Andy-BDE]

There was 1 of the 2 logs I generated in the first post, but I will generate them again.

Bad Stream: http://pastebin.com/raw/pkTwyTqZ

Good Stream: http://pastebin.com/raw/5Ls8DUfD

These logs correspond to a system used to live stream sporting events with the following specs:

Dell Inspiron 15 5000 Series, Model 5559
Windows 10 Pro 64 bit
Intel Core i5-6200U
1TB 5400 rpm
Intel HD Graphics 520
8GB 1600MHz DDR3L
802.11ac + Bluetooth 4.0
Dual Band 2.4 & 5 GHz, 1x1
USB 3.0 (1), USB 2.0 (2)
HDMI Out, Media Card (SD, SDHC, SDXC)

VIDEO CAPTURE
Magewell XI100DUSB-HDMI
Canon VIXIA HF R700 Camcorder

AUDIO CAPTURE
Audio Technica ATR2USB adapter
Gaming Headset w/mini plugs

CABLING
Connected by wired CAT6 to a network with a total upload speed of 3.0 Mbps
Mini-HDMI to HDMI (15')

 

[Andy-BDE]

Sorry, I thought I was responding to a different thread. Same issue persists though. We cannot stream for more than 15-20 minutes on 0.16.0 or newer without massive dropped frames. 0.15.4 is the latest version that will work for us.

 

[Suslik V]

You have only connection issues in your stream (v0.16.0), try the latest version of OBS Studio (v0.16.2). You can make it portable in different folder: https://obsproject.com/forum/resources/obs-and-obs-studio-portable-mode-on-windows.359/

 

[Andy-BDE]

There was a memory leak noted at the end of the bad stream log. Also we had this issue occur on 3 separate computers streaming from 3 separate locations and they all went down at the same time...except when we rolled back 1 of them to 0.15.4. After that, the two computers on 0.16.0 stopped streaming at the same time while the 0.15.4 one kept going without issue. We rolled back the other two systems to 0.15.4 and they streamed without a problem from there on as well.