Recent issues streaming to twitch

I usually do the twitch test to see which server would work best for me, but lately I’ve been getting extremely low numbers and even 0s on quality. I know speedtests do not correlate to my connection to a twitch server..but my tests are good for reference. Also called my ISP and they said no issues in the area and my signals look clean. Anyone experience this before? I can give any Information that is needed and would love to get help in resolving my issue.
 
called my ISP he said i was losing 9% packets...someone came out and said my internet is fine and it's "probably just everyone working from home due to covid" sounds like a bs excuse. what else can i do?
 
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