Bug Report Razer Kraken 7.1 USB, have to reboot to get desktop audio

[acp]

log file here https://gist.github.com/c872bdd1b29b884dd729551e8fde3054

I have a problem where after my computer goes to sleep I have to reboot to get desktop audio in OBS

My audio source is my Razer Kraken 7.1 Chroma USB headset

 

[Harold]

The problem is the razer software for the headset.

 

[acp]

So will it work without reboot if I uninstall the razer software? I don't need surround sound

edit: also thanks for the reply

 

[Suslik V]

Two hands, soldering and luck - and anything "surround" turns into stereo with jack in ^_^

 

[acp]

with 3 jacks, some electrical tape and a lot of soldering luck I could rebuild the surround capbility form usb through analog...but I would rather the expensive shiny headset I bought work out of the box

 

[Ellis B.]

So basically for now, if Kraken razer headset is the only sound we have it's either uninstall the synapse or we r screwed till Razer fixes it? oh great...

 

[acp]

actually uninstalling synapse did nothing, I still have to reboot

i've 100% reproduced my problem so far
1. use OBS with desktop sound coming from the kraken headset
2. shut down obs
3. wait for computer to go to sleep
4. start up computer
5. start OBS, no sound will come from the desktop channel
6. reboot computer, restart OBS and the desktop sound will work as expected

 

[acp]

disabling the razer gamescanner service appears to fix the problem

the service stays even if synapse is uninstalled