Bug Report Random Crashing @ Scene Switching

[LuckyLIVE]

I can't reproduce it every time but it happens when I am switching a scene by pressing a hotkey to trigger certain scenes.
Sometimes immediately, sometimes after several hours of streaming by showing an alert that OBS has crashed like it did today! Yesterday ist crashes at the first try.

• Log 1: https://obsproject.com/forum/attachments/2016-09-25-13-50-07-txt.19581/
• Log 2: https://obsproject.com/forum/attachments/2016-09-25-15-33-27-txt.19582/
• Crashlog: https://obsproject.com/forum/attachments/crash-2016-09-25-15-33-12-txt.19599/

I am using files from an old post of mine when the issue was happening for the first time but every time I used a hotkey.

The funny thing is that the issue was not there before the latest update.

Cheers, Lucky.

 

[Suslik V]

Please, post recent crash logs.

 

[LuckyLIVE]

What's wrong with those?
They are from the 25th of September.
Haven't streamed since then.
Same Crash, same issue.

 

[Suslik V]

Nobody will debug and develop obsolete software (v0.15.4). More over, maybe bug already resolved.
Not all crash logs useful. If you support all of them (or few at least) you may help developers a lot.

 

[LuckyLIVE]

What are you talking about?
The crash logs are from the latest release ... I do not know what you mean!

 

[Suslik V]

Are your version of OBS Studio v0.16.2 ?

 

[LuckyLIVE]

Yes ... new crash today ... here are the logs!
Is it possible that OBS has problems with mp4 and Media Source?

 

[Suslik V]

Can you replace your browser sources with something else, for test purposes? (and in obs .exe folder you may find one more log from browser source is there any useful info in it?) Crash happens to both 32 and 64-bit .exe?

 

[LuckyLIVE]

- I turned browser sources OFF but the result is the same.

- OBS Studio has 32 and 64-bit versions?

- I noticed that at the moment I can reproduce the crash by switching to a special scene where I am using a mp4-video (media source) as a video background. I have an other scene where I am using an animated gif (media source) as background theme and no crash happened there.
I am now testing if eliminating the mp4 will stop the crashes an will give feedback then.

Thanks for your help so far ... :D
Greetings from Austria.

 

[Suslik V]

Yes, bin\32bit and bin\64bit folders.

For troubleshooting you can uncheck Use hardware decoding when available for 'Media Source' or use 'VLC Video Source' instead.

 

[LuckyLIVE]

OK ... there seems to be a problem using a mp4-video (media source) as a video background and switching scenes (hotkey/mouse).

If I use them, OBS is crashing.

 

[Suslik V]

Have you example of such video file (if it's not too large)? To test it on my side.

 

[RytoEX]

Very large GIF files (about 50MB+, possibly) can crash Image Source (see here). My theory at the moment is that there is some unintentional limit on either file size or number of frames in the file. I wonder if the same thing is happening here.

 

[LuckyLIVE]

Here is an example animation I had problems with as gif and mp4 ... the gif is working fine! NO crashes for the last 2 days!

• https://drive.google.com/open?id=0B3Fpi1H_PMaCb2F3cks1azN3M0k
• https://drive.google.com/open?id=0B3Fpi1H_PMaCQ1haWHlJWmFlajg

If you have 2 scenes - one with MP4 and one without - snd you switch between them while streaming LIVE you should be reproducing the crash.

 

[Suslik V]

And what transition settings (type, duration)?

 

[LuckyLIVE]

The soft one with 400ms ... I do not know what this one is called in english ... sorry!

 

[Suslik V]

Try uncheck Use hardware decoding when available for 'Media Source', because I cannot reproduce the error.

 

[RytoEX]

Does the crash only happen while streaming? Can you reproduce the crash while recording, or while not recording or streaming?

 

[LuckyLIVE]

The error only happens while streaming live ... sorry, forgot to mention that.

 

[LuckyLIVE]

Can you reproduce it?
Why is it happening?
Solution?

Greetings ... :D