Question / Help Random computer freezing during streams.

[John Doe]

So i've been dealing with a slight issue that I want to get resolved. The last two days, i've been having a problem where my whole computer would randomly freeze during live streams for whatever reason. Not exactly sure what the issue could be, but I have very little trouble getting back to streaming once I manage to get the computer up and running again. I thought this may have been an issue with my USB ports, but i'm not entirely sure if that's the case here. Here is my last log profile:

https://gist.github.com/3b65a9def7210547c42accf3051d7a6e

 

[Harold]

Move your display to your real video card.

 

[John Doe]

Move your display to your real video card.

And where is that located exactly? Sorry, a bit noobish here lol.

 

[Harold]

On the back of your computer.

The real video card is in one of the slots, the one you have it connected to is in among the usb ports.

 

[John Doe]

On the back of your computer.

The real video card is in one of the slots, the one you have it connected to is in among the usb ports.

I will admit, I have no knowledge of this kind of stuff so i'm slightly puzzled what that means lol I didn't have these kind of issues on OBS Classic. Can you further explain so I can understand?

 

[Steeled_Pick]

In obs studio under advanced choose video adapter 2 which is your Nvidia card.

 

[Harold]

@Steeled_Pick That step is for a laptop and is not relevant.

@John Doe Plug your monitor in to your REAL video card. Your nvidia card. Right now it's plugged in to the motherboard using your lower performance graphics chip.

 

[John Doe]

I have three other HDMI slots available to plug into still unsure which one to plug it into lol there's one called 'Display Port' then there's two other HDMI slots that have no name.

 

[wessla]

https://snag.gy/i2KQlF.jpg

 

[John Doe]

Ah okay so at the very bottom ones then and i'm assuming it doesn't matter which slot does it?

 

[wessla]

No i dont think that matters :)

 

[John Doe]

Okay thank you! So should this keep my streams on Studio more steady then? The random freezing has been quite annoying I won't lie.

 

[wessla]

I hope. Reply if problem persisk.

 

[John Doe]

So I did a stream last night and everything was going great until it started randomly freezing nearing the ending of stream. Now, I did stream on OBS Classic to see if the issues continued which they did so both OBS Classic and Studio do freeze my stream and computer so i'm thinking that I might need to purchase a new capture card preferably the Elgato HD60 since I have the oldest version. I was thinking maybe it was my Studio settings, but that doesn't seem to be the issue if its happening on Classic too.

 

[Harold]

preferably the Elgato HD60

Preferably NOT any elgato as they are pretty much nothing but driver issues and pain.

 

[John Doe]

Well, do you have any recommendations for another capture card then?

 

[Harold]

Avermedia, Blackmagic, magewell, startech.

 

[John Doe]

I've never heard of any of these products lol.