Hello! We have been using a PTZ Optics NDI 20 for about 4 years now. About a year ago, some of my source/scenes for different camera presets stopped working regularly. I have deleted and reprogrammed them, sometimes refresh works, but overall, it is very hit or miss. I'm attaching a screenshot in case I'm not using the appropriate terms.
The PTZOptics article about it is no longer available so I am hoping someone on here knows how to fix this since we use 99% volunteers staff to run our church livestreams and the tech savvy level is not super high so I really rely on volunteers being able to click the scene or use our Stream Deck to get the camera preset to change versus having to click on sources within a scene and then hit refresh every time.
With that said, clicking on the Source for the web preset and then clicking Refresh also does not always work.
Anyone happen to know anything about this and have a fix?
Thank you!
The PTZOptics article about it is no longer available so I am hoping someone on here knows how to fix this since we use 99% volunteers staff to run our church livestreams and the tech savvy level is not super high so I really rely on volunteers being able to click the scene or use our Stream Deck to get the camera preset to change versus having to click on sources within a scene and then hit refresh every time.
With that said, clicking on the Source for the web preset and then clicking Refresh also does not always work.
Anyone happen to know anything about this and have a fix?
Thank you!