Question / Help Problems with Avermedia Live Gamer Extreme

[jherring002]

So the probal I am having is when I try to record, stream, or even preview with my live gamer extreme capture card, obs will freeze. Xsplit works fine, but I have all my scenes set up in OBS and would rather not have to set up xsplit if I dont have too. Anyone else have a solution?

or can anyone explain to me why this is happening on obs and not on xsplit?

Spoiler: Log file

19:49:19.404: CPU Name: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz
19:49:19.404: CPU Speed: 2494MHz
19:49:19.404: Physical Cores: 4, Logical Cores: 8
19:49:19.404: Physical Memory: 16267MB Total, 13605MB Free
19:49:19.404: Windows Version: 10.0 Build 14393 (revision: 321; 64-bit)
19:49:19.404: Running as administrator: true
19:49:19.404: Aero is Enabled (Aero is always on for windows 8 and above)
19:49:19.422: OBS 0.16.2 (64bit, windows)
19:49:19.422: ---------------------------------
19:49:19.423: ---------------------------------
19:49:19.423: audio settings reset:
19:49:19.423: samples per sec: 48000
19:49:19.423: speakers: 2
19:49:19.471: ---------------------------------
19:49:19.471: video settings reset:
19:49:19.471: base resolution: 1920x1080
19:49:19.471: output resolution: 1920x1080
19:49:19.471: downscale filter: Lanczos
19:49:19.471: fps: 30/1
19:49:19.471: format: NV12
19:49:19.471: ---------------------------------
19:49:19.476: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
19:49:19.477: [AMF Encoder] Version 1.3.1.0-1.3.0.5
19:49:19.477: [AMF Encoder] <Plugin::AMD::AMF::AMF> Initializing...
19:49:19.477: [AMF Encoder] <Plugin::AMD::AMF::AMF> Loading of 'amfrt64.dll' failed with error code 126.
19:49:19.481: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
19:49:19.481: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
19:49:19.482: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
19:49:19.482: Failed to load 'en-US' text for module: 'obs-browser.dll'
19:49:19.482: [browser_source: 'Version: 1.25.0']
19:49:19.484: NVENC supported
19:49:19.495: Couldn't find VLC installation, VLC video source disabled
19:49:19.706: No blackmagic support
19:49:19.858: ---------------------------------
19:49:19.858: Loaded Modules:
19:49:19.858: win-wasapi.dll
19:49:19.858: win-mf.dll
19:49:19.858: win-dshow.dll
19:49:19.858: win-decklink.dll
19:49:19.858: win-capture.dll
19:49:19.858: vlc-video.dll
19:49:19.858: text-freetype2.dll
19:49:19.858: rtmp-services.dll
19:49:19.858: obs-x264.dll
19:49:19.858: obs-transitions.dll
19:49:19.858: obs-text.dll
19:49:19.858: obs-qsv11.dll
19:49:19.858: obs-outputs.dll
19:49:19.858: obs-filters.dll
19:49:19.858: obs-ffmpeg.dll
19:49:19.858: obs-browser.dll
19:49:19.858: image-source.dll
19:49:19.858: frontend-tools.dll
19:49:19.858: enc-amf.dll
19:49:19.858: coreaudio-encoder.dll
19:49:19.858: ==== Startup complete ===============================================
19:49:19.859: All scene data cleared
19:49:19.859: ------------------------------------------------
19:49:20.037: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
19:49:20.041: Switched to scene 'Scene'
19:49:20.041: ------------------------------------------------
19:49:20.041: Loaded scenes:
19:49:20.041: - scene 'Scene':
19:49:20.041: - source: 'aver' (dshow_input)
19:49:20.041: ------------------------------------------------
19:49:20.105: adding 21 milliseconds of audio buffering, total audio buffering is now 21 milliseconds
19:49:20.124: ---------------------------------
19:49:20.125: [DShow Device: 'aver'] settings updated:
19:49:20.125: video device: AVerMedia GC550 Video Capture
19:49:20.125: video path: \\?\usb#vid_07ca&pid_4710#201065500022#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6}
19:49:20.125: resolution: 1920x1080
19:49:20.125: fps: 60.00 (interval: 166666)
19:49:20.125: format: YUY2
19:49:20.125: using video device audio: yes
19:49:20.125: sample rate: 48000
19:49:20.125: channels: 2
19:49:20.125: audio type: Capture
19:49:20.317: Update check: last known remote version is 0.16.2
19:49:20.736: adding 597 milliseconds of audio buffering, total audio buffering is now 618 milliseconds
19:49:40.211: adding 21 milliseconds of audio buffering, total audio buffering is now 640 milliseconds
19:49:48.682: ---------------------------------
19:49:48.682: [DShow Device: 'aver'] settings updated:
19:49:48.682: video device: AVerMedia GC550 Video Capture
19:49:48.682: video path: \\?\usb#vid_07ca&pid_4710#201065500022#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6}
19:49:48.682: resolution: 1920x1080
19:49:48.682: fps: 30.00 (interval: 333333)
19:49:48.682: format: YUY2
19:49:48.683: using video device audio: yes
19:49:48.683: sample rate: 48000
19:49:48.683: channels: 2
19:49:48.683: audio type: Capture
19:49:59.239: ---------------------------------
19:49:59.239: [DShow Device: 'aver'] settings updated:
19:49:59.239: video device: AVerMedia GC550 Video Capture
19:49:59.239: video path: \\?\usb#vid_07ca&pid_4710#201065500022#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6}
19:49:59.239: resolution: 1920x1080
19:49:59.239: fps: 30.00 (interval: 333333)
19:49:59.239: format: YUY2
19:49:59.277: using video device audio: no
19:49:59.277: audio device: Microphone (HD Pro Webcam C920)
19:49:59.277: sample rate: 44100
19:49:59.277: channels: 2
19:49:59.277: audio type: Capture
19:49:59.896: ---------------------------------
19:49:59.896: [DShow Device: 'aver'] settings updated:
19:49:59.896: video device: AVerMedia GC550 Video Capture
19:49:59.896: video path: \\?\usb#vid_07ca&pid_4710#201065500022#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6}
19:49:59.896: resolution: 1920x1080
19:49:59.896: fps: 30.00 (interval: 333333)
19:49:59.896: format: YUY2
19:49:59.954: using video device audio: no
19:49:59.954: audio device: Microphone (Realtek High Definition Audio)
19:49:59.954: sample rate: 44100
19:49:59.954: channels: 2
19:49:59.954: audio type: Capture
19:50:01.868: ---------------------------------
19:50:01.868: [DShow Device: 'aver'] settings updated:
19:50:01.868: video device: AVerMedia GC550 Video Capture
19:50:01.868: video path: \\?\usb#vid_07ca&pid_4710#201065500022#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{8ec460c4-0d2e-46fd-ad9b-331ff33de3b6}
19:50:01.868: resolution: 1920x1080
19:50:01.868: fps: 30.00 (interval: 333333)
19:50:01.868: format: YUY2
19:50:01.869: using video device audio: yes
19:50:01.869: sample rate: 48000
19:50:01.869: channels: 2
19:50:01.869: audio type: Capture
19:50:02.481: adding 21 milliseconds of audio buffering, total audio buffering is now 661 milliseconds

 

[PiLord]

Make sure you update your capture card drivers, and for Avermedia I know they have a Stream Engine Driver make sure you have and use that.

 

[jherring002]

I did. What actually got it somewhat stable for me so far is resetting the driver to the first windows 10 compatible driver. So far been streaming for a few hours and it's been stable.