Power surge on my laptop panel screen when recording

R

ResetByBlast

New Member
Hello,

I'm having a problem with OBS Studio. I've never streamed in my life. And last Friday, I wanted to try the experiment by recording the screen of my gaming laptop while I was playing a game on the same screen (I simply selected "Application Capture" in Method and selected my video game in Window in the Sources settings of OBS).

So I started a recording of my screen while I play without publishing on my stream (a simple test with an mkv video in output in my file explorer just to test the quality). I stopped the recording and watched the video in my file explorer. And then, the screen of my screen started to gradually darken. No display despite several reboots. I had to connect it to a monitor via HDMI to have a display.

The repairman told me that there was no physical damage and that the problem came from a power surge of the screen. No real explanation of what happened. I'm afraid that despite replacing the panel, the problem will start again if I try to stream again.

I really need your help, please

(Sorry for my bad English, not native).

Here my specs :
ASUS STRIX-G17-G713QR-K4009T (release date : September 2021)
GPU : NVIDIA RTX 3070
CPU : AMD Ryzen 9 5900HX Cezanne (3.3 GHz, 8 cores)
Storage : SSD M.2 1 To (NVMe PCIe 3.0)
RAM : 32 Go DDR4 3200 MHz
 
R

ResetByBlast

New Member
PaiSand said:
You should contact ASUS support about the problem you face as it's a hardware issue.
Click to expand...
Thanks for your reply. I will try (even if I don't really rely on their solutions, long story with them...)

The repairman told me that everything is functional except the screen panel.

I always use the windows Game Bar capturing function for my game without problem. Until I tried OBS Studio (which has the streaming function in addition)...

Could OBS have destroyed my laptop panel screen? Unbelievable that a software can affect hardware.
 
koala

koala

Active Member
OBS cannot damage the display panel. It's just some app displaying some stuff, the same as with every other app. The panel got damaged due to some unknown reason, and by chance OBS was running at the time. There is no connection.

Shutdown Windows, switch off your laptop, disconnect every cable including power cable. Let it rest 5 minutes, then turn the laptop back on. Try to get into the laptop bios, usually by holding down the F1 or F12 or DEL key while switching it on.
If the display is still defunct, and you're not even able to display the system bios, you probably need a replacement.
 
R

ResetByBlast

New Member
koala said:
OBS cannot damage the display panel. It's just some app displaying some stuff, the same as with every other app. The panel got damaged due to some unknown reason, and by chance OBS was running at the time. There is no connection.

Shutdown Windows, switch off your laptop, disconnect every cable including power cable. Let it rest 5 minutes, then turn the laptop back on. Try to get into the laptop bios, usually by holding down the F1 or F12 or DEL key while switching it on.
If the display is still defunct, and you're not even able to display the system bios, you probably need a replacement.
Click to expand...
Thanks.

I already tried rebooting many times Windows, with a resting time of at least 5 minutes between each reboot. Tried also the power/hard reset. BIOS is not displaying (only on the second monitor plugged). I also tried a factory reset pf my laptop. Nothing...

The repairman told me it needs a replacement but he noticed that there is no physical damage. And since that the display can only be done by a second monitor and after testing every component of my laptop, he concluded that screen was damaged by a power surge.
 
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