over 90% pockets drop

A

Alassar

Member
Hey guys! My problem is

1612440975423.png


I have a troubles for 2 months.

My settings

1612441066947.png


1612441085688.png


My ISP provides me 80Mbits and see no Issues on it's side. Higher ISP see no Issues too. Youtube see no Issues too. And I have the same Issues on Twitch or Resteram.io

My Issue starts about 8:00UTC every day. I don't know how long it takes. If I stream at 20:00UTC it will be fine.

So.. I try understand what's going on? Had anyone such troubles?

And, yes, I tried lower bitrate - result the same 70-90% loss.

PS. Sorry my bad English, it's my very second language.

The only thing I didn't try yet is to stream via another PC. But I need a time to get one.

A year ago I had a same problem after I installed hamachi. It restricted my trafic to 3Mbits. By the order of my Employer I installed FortiClient. Could it affect in such way? Sorry I really need advice and solution... after Hamachi I had to reinstall windows with format c. I realy do not want to do that... Please help fellows...
 
FerretBomb

FerretBomb

Active Member
If it only takes place during certain hours, it is definitely not OBS causing the issue.
It may be network congestion (everyone being online at a certain time at 0800, with most having dinner or doing other things at 2000).
It could be your work's software interfering with your network connection (since many people are at work at 0800, but have ended their shift at 2000).
The unfortunate part of the internet is that 95% of your connection to any server is completely out of your control, and can change from very good to awful (and back) with you making zero changes.

This really isn't something we can help with diagnosing too much. I'd recommend grabbing a piece of third-party software called PingPlotter (they have a free version) and running it pointed at your YouTube ingest server while you are having network problems. It can help narrow down where the problem is happening; look for a node with packet loss, or a widely-varying ping response time (in my case, I had one that swung between 20ms and 700ms).
But no OBS settings can fix this. We can't really help further, aside from saying that once you know where the problem is coming from, you can try to work around it... whether that's yelling at your ISP to fix a problem link, or going through a service like restream.io just to change your network route to try and avoid a bad node.
 
A

Alassar

Member
Just uninstalled VPN Client. See the result.

1612445633077.png


Can't say for sure, but it very likely VPNClient-OBS Issue. Im gonna test for few days.

I also be glad to know how run OBS and VPNClients like Hamachi without Issues.... Had anyone faced loss Issues with Hamachi? Any solution?
 
A

Alassar

Member
cyclemat said:
what a type of connection did you have to the ISP CABLE, DSL, 5G?
can you post a OBS log ?
what router did you use ?
I had an Idea when you must use FortiClient for work !
did you make an VPN to your work ?


My idea was install a Second Ethernet Device Connect it to your router use 2 Metrics on the main Connection must use Metric 10 on the Second Metric 30 or 40 in OBS set the Network device to the second.
in the Second Network Interface Disable Forticlient in the Interface Settings
now the main Connection is used for normal Programms and only OBS used the second interface to stream !


looks like FortiClient is the problem it works as Proxy server and at 0800 the servers are full at 2000 the servers are empty so you cant stream at morning and after 2000 you have the full bandwitch
Click to expand...
Thank you for advice.. Looks like you're right.

Can you help me with the same Issue with Hamachi. I can uninstall FortiClient and setup VPN manually for my work. But I need an advice for Hamachi. Me and my friend are both streamers, we'd like steram old games like SEGA games or Diablo2 via LAN if you remember that old times)) And yet if hamachi installed I can't stream with bitrate higher 3Mbits. The only solution for now is reinstall Windows completely. Uninstall Hamachi is not enough((
 
A

Alassar

Member
FerretBomb said:
If it only takes place during certain hours, it is definitely not OBS causing the issue.
It may be network congestion (everyone being online at a certain time at 0800, with most having dinner or doing other things at 2000).
It could be your work's software interfering with your network connection (since many people are at work at 0800, but have ended their shift at 2000).
The unfortunate part of the internet is that 95% of your connection to any server is completely out of your control, and can change from very good to awful (and back) with you making zero changes.

This really isn't something we can help with diagnosing too much. I'd recommend grabbing a piece of third-party software called PingPlotter (they have a free version) and running it pointed at your YouTube ingest server while you are having network problems. It can help narrow down where the problem is happening; look for a node with packet loss, or a widely-varying ping response time (in my case, I had one that swung between 20ms and 700ms).
But no OBS settings can fix this. We can't really help further, aside from saying that once you know where the problem is coming from, you can try to work around it... whether that's yelling at your ISP to fix a problem link, or going through a service like restream.io just to change your network route to try and avoid a bad node.
Click to expand...
Thank you for advice! You can see it looks VPN Client Issue.. can't say 100% yet, but it's very likely. Strange.. why OBS have such Issues with VPNs..
 
L

Lawrence_SoCal

Active Member
Alassar said:
Thank you for advice! You can see it looks VPN Client Issue.. can't say 100% yet, but it's very likely. Strange.. why OBS have such Issues with VPNs..
Click to expand...
No, VPNs are not typically configured for low-jitter streaming traffic. OBS isn't the issue... your VPN/ISP is
Using a VPN will change the data traffic routing (usually adding hops, not helping) though may bypass certain local/ISP restrictions. A VPN won't overcome basic ISP bandwidth issues to begin with. VPN adds overhead to all encrypted traffic, so whatever bandwidth required for your stream, you then add on top of that additional latency and bandwidth for VPN overhead
 
A

Alassar

Member
cyclemat said:
OBS has no problem with the VPN the VPN has problems the server has not enough realtime bandwitch

i have write here the why
"looks like FortiClient is the problem it works as Proxy server and at 0800 the servers are full at 2000 the servers are empty so you cant stream at morning and after 2000 you have the full bandwitch"

and the solution for hamachi is use a second network device only for streaming ;)

i had the problems with my internetconnection when i make steam events i connect my 4G router to a second network interface use it for OBS and the games run over my Home wire connection.

metric set manually and all works windows and the programms uses the wired connection obs used the 4g connection the sam would work with hamachi
Click to expand...
I see your point, but it looks like hack, not solution...
 
A

Alassar

Member
Hm... New test. I made a VPN server manually on my PC. And the drops started. Maybe it's kind of OBS or Windows bug? I removed server connection, but the Issue remains... OBS traffic drops(((

Im not sure how to setup with 2 network devices. It's not the way to setup second ISP connection. I still need solution
 
A

Alassar

Member
Reinstalled Windows again. It's solved... untill I installed Hamachi. Second Ethernet Adapter does not help. Need Solution!!!! Microsoft Ignore the Issue. VERY NEED SOLUTION FOR THIS ISSUE!!!!
 
A

Alassar

Member
cyclemat said:
did you have the USB ethernet device on ?
use the second ethernet device in OBS set the metric so that windows preffer the first device and the second device is used only for OBS
Click to expand...
I used USB-ethernet yesterday. Did not solved Issue. Today I have only one Ethernet adapeter
 
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