Only the sound arrives, but not the image (Elgato HD60 X)

kiDix

Member
Hello!

I'm trying to figure out something that's making me frustrated...

Here's the thing, I have an Elgato HD60

The problem is that only the sound reaches OBS, the image does not.

The most interesting thing is that if I use the Elgato 4K Capture Utility program I get image and sound, everything works correctly. If I even use the Windows camera app, the image is also received without any problems.

Only in OBS it does not appear. And yes, I have all other things turned off when I'm using OBS so that no other programs can be used by the camera. And yes, I also have everything updated.

I installed the Streamlabs program just to test and the capture card was recognized immediately.
 

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