Question / Help Obs/Streamlabs can't connect to streaming service.

XbowFirebolt

New Member
Hey!
I am trying to stream on twitch and have tried all the solutions on obs and streamlabs with no success. I don't think it has something to do with the program but something else because both obs and streamlabs won't work. Why is this happening? It started after my internet went out three days ago but I am not sure if that's the cause.

Here is the log file:


OBS 24.0.3 (64-bit, windows) log file uploaded at 2020-04-18, 11:15:26

11:13:37.035: CPU Name: AMD Ryzen 5 3600X 6-Core Processor
11:13:37.035: CPU Speed: 3800MHz
11:13:37.035: Physical Cores: 6, Logical Cores: 12
11:13:37.035: Physical Memory: 16333MB Total, 8884MB Free
11:13:37.035: Windows Version: 10.0 Build 18362 (revision: 720; 64-bit)
11:13:37.035: Running as administrator: false
11:13:37.035: Aero is Enabled (Aero is always on for windows 8 and above)
11:13:37.035: Windows 10 Gaming Features:
11:13:37.035: Game DVR: On
11:13:37.036: Sec. Software Status:
11:13:37.037: Windows Defender Antivirus: enabled (AV)
11:13:37.037: Windows Firewall: enabled (FW)
11:13:37.038: Current Date/Time: 2020-04-18, 11:13:37
11:13:37.038: Browser Hardware Acceleration: true
11:13:37.038: Portable mode: false
11:13:37.199: OBS 24.0.3 (64-bit, windows)
11:13:37.199: ---------------------------------
11:13:37.212: ---------------------------------
11:13:37.212: audio settings reset:
11:13:37.212: samples per sec: 44100
11:13:37.212: speakers: 2
11:13:37.212: ---------------------------------
11:13:37.212: Initializing D3D11...
11:13:37.212: Available Video Adapters:
11:13:37.214: Adapter 0: NVIDIA GeForce GTX 1660 SUPER
11:13:37.214: Dedicated VRAM: 1987051520
11:13:37.214: Shared VRAM: 4268394496
11:13:37.214: output 0: pos={0, 0}, size={1920, 1080}, attached=true
11:13:37.215: Loading up D3D11 on adapter NVIDIA GeForce GTX 1660 SUPER (0)
11:13:37.261: D3D11 loaded successfully, feature level used: b000
11:13:37.261: D3D11 GPU priority setup failed (not admin?)
11:13:37.608: ---------------------------------
11:13:37.608: video settings reset:
11:13:37.608: base resolution: 1920x1080
11:13:37.608: output resolution: 1920x1080
11:13:37.608: downscale filter: Bicubic
11:13:37.608: fps: 60/1
11:13:37.608: format: NV12
11:13:37.608: YUV mode: 601/Partial
11:13:37.608: NV12 texture support enabled
11:13:37.609: Audio monitoring device:
11:13:37.609: name: Default
11:13:37.609: id: default
11:13:37.609: ---------------------------------
11:13:37.611: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
11:13:37.611: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
11:13:37.669: [AMF] AMF Test failed due to one or more errors.
11:13:37.669: Failed to initialize module 'enc-amf.dll'
11:13:37.682: [obs-browser]: Version 2.7.15
11:13:37.684: NVENC supported
11:13:37.725: Couldn't find VLC installation, VLC video source disabled
11:13:37.728: No blackmagic support
11:13:37.730: ---------------------------------
11:13:37.730: Loaded Modules:
11:13:37.730: win-wasapi.dll
11:13:37.730: win-mf.dll
11:13:37.730: win-dshow.dll
11:13:37.730: win-decklink.dll
11:13:37.730: win-capture.dll
11:13:37.730: vlc-video.dll
11:13:37.730: text-freetype2.dll
11:13:37.730: rtmp-services.dll
11:13:37.730: obs-x264.dll
11:13:37.730: obs-vst.dll
11:13:37.730: obs-transitions.dll
11:13:37.730: obs-text.dll
11:13:37.730: obs-qsv11.dll
11:13:37.730: obs-outputs.dll
11:13:37.730: obs-filters.dll
11:13:37.730: obs-ffmpeg.dll
11:13:37.730: obs-browser.dll
11:13:37.730: image-source.dll
11:13:37.730: frontend-tools.dll
11:13:37.730: enc-amf.dll
11:13:37.730: decklink-ouput-ui.dll
11:13:37.730: coreaudio-encoder.dll
11:13:37.730: ---------------------------------
11:13:37.730: ==== Startup complete ===============================================
11:13:37.732: All scene data cleared
11:13:37.732: ------------------------------------------------
11:13:37.753: WASAPI: Device 'Headphones (3- Arctis 7 Game)' initialized
11:13:37.780: WASAPI: Device 'Headset Microphone (3- Arctis 7 Chat)' initialized
11:13:37.831: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds (source: Mic/Aux)
11:13:37.831:
11:13:38.187: Switched to scene 'Scene'
11:13:38.187: ------------------------------------------------
11:13:38.188: Loaded scenes:
11:13:38.188: - scene 'Scene':
11:13:38.188: - source: 'Display Capture' (monitor_capture)
11:13:38.188: - source: 'Game Capture' (game_capture)
11:13:38.188: - source: 'Game Capture 2' (game_capture)
11:13:38.188: ------------------------------------------------
11:14:59.920: [jim-nvenc: 'simple_h264_stream'] settings:
11:14:59.920: rate_control: CBR
11:14:59.920: bitrate: 2500
11:14:59.920: cqp: 20
11:14:59.920: keyint: 120
11:14:59.920: preset: hq
11:14:59.920: profile: high
11:14:59.920: width: 1920
11:14:59.920: height: 1080
11:14:59.920: 2-pass: false
11:14:59.920: b-frames: 2
11:14:59.920: lookahead: false
11:14:59.920: psycho_aq: true
11:14:59.920:
11:14:59.930: ---------------------------------
11:14:59.930: [FFmpeg aac encoder: 'simple_aac'] bitrate: 160, channels: 2, channel_layout: 3
11:14:59.930:
11:14:59.931: [rtmp stream: 'simple_stream'] Connecting to RTMP URL rtmp://live-pdx.twitch.tv/app...
11:15:00.008: [rtmp stream: 'simple_stream'] Interface: Realtek PCIe GbE Family Controller (ethernet, 1000 mbps)
11:15:21.086: The connection timed out. Try a different server, or check that the connection is not being blocked by a firewall or other security software (ETIMEDOUT).
11:15:21.086: [rtmp stream: 'simple_stream'] Connection to rtmp://live-pdx.twitch.tv/app failed: -2
11:15:21.087: ==== Streaming Stop ================================================
 

FerretBomb

Active Member
That looks like your connection simply can't reach the Twitch ingest servers for some reason.
Try grabbing R1ch's Twitch Bandwidth Tester; you want a Quality score of at least 80, prefer 100.

If your connection can't reach the servers, there's really nothing we can do to help with that... it may be that your ISP could be blocking the ingest servers, if you're on something like a university LAN connection.
 
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