Question / Help OBS Screen is White / Teamviewer

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OCKINGSBASKETBALL

New Member
Hello -
I am trying to use window capture to load a screen in OBS. The screen is white. no matter what I do.

Fun fact - I am using team viewer to get into this computer, and have yet to attempt this in person.

Does that have ANYTHING to do with it? If so, anything i can do to correct it?
Also - when I add the window capture - how come I do not have the option to select area of the window to use? (i watched some youtube videos - and it seems it was in an older version that was available? not seeing it in newest)

Total newbie here... apologies in advance :/
 
O

OCKINGSBASKETBALL

New Member
UPDATE:

Please see attached photos -
the one where the screen is white - is when I am remoted in via Team Viewer... the one where the team is black... is IN PERSON (i had someone from facility take a pic and send)
 

Attachments

  • IN PERSON.jpeg
    IN PERSON.jpeg
    186 KB · Views: 138
  • VIA TEAMVIEWER.jpeg
    VIA TEAMVIEWER.jpeg
    252.1 KB · Views: 139
O

OCKINGSBASKETBALL

New Member
Current log file:

19:18:44.537: CPU Name: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
19:18:44.537: CPU Speed: 2712MHz
19:18:44.537: Physical Cores: 2, Logical Cores: 4
19:18:44.537: Physical Memory: 12160MB Total, 7978MB Free
19:18:44.537: Windows Version: 10.0 Build 16299 (revision: 371; 64-bit)
19:18:44.537: Running as administrator: false
19:18:44.537: Aero is Enabled (Aero is always on for windows 8 and above)
19:18:44.537: Windows 10 Gaming Features:
19:18:44.537: Game DVR: On
19:18:44.539: Sec. Software Status:
19:18:44.540: Windows Defender Antivirus: disabled (AV)
19:18:44.540: McAfee VirusScan: enabled (AV)
19:18:44.541: McAfee Firewall: enabled (FW)
19:18:44.541: Windows Firewall: disabled (FW)
19:18:44.541: Windows Defender Antivirus: disabled (ASW)
19:18:44.541: McAfee VirusScan: enabled (ASW)
19:18:44.541: Portable mode: false
19:18:44.645: OBS 21.1.0 (64bit, windows)
19:18:44.645: ---------------------------------
19:18:44.660: ---------------------------------
19:18:44.660: audio settings reset:
19:18:44.660: samples per sec: 44100
19:18:44.660: speakers: 2
19:18:44.661: ---------------------------------
19:18:44.661: Initializing D3D11...
19:18:44.661: Available Video Adapters:
19:18:44.662: Adapter 1: Intel(R) HD Graphics 620
19:18:44.662: Dedicated VRAM: 134217728
19:18:44.662: Shared VRAM: 2080671744
19:18:44.662: output 1: pos={0, 0}, size={1920, 1080}, attached=true
19:18:44.664: Loading up D3D11 on adapter Intel(R) HD Graphics 620 (0)
19:18:44.674: D3D11 loaded successfully, feature level used: 45056
19:18:45.525: ---------------------------------
19:18:45.525: video settings reset:
19:18:45.525: base resolution: 1920x1080
19:18:45.525: output resolution: 1280x720
19:18:45.525: downscale filter: Bicubic
19:18:45.525: fps: 30/1
19:18:45.525: format: NV12
19:18:45.525: YUV mode: 601/Partial
19:18:45.526: Audio monitoring device:
19:18:45.526: name: Default
19:18:45.526: id: default
19:18:45.526: ---------------------------------
19:18:45.528: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
19:18:45.530: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
19:18:45.562: [AMF] AMF Test failed due to one or more errors.
19:18:45.563: Failed to initialize module 'enc-amf.dll'
19:18:45.576: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
19:18:45.577: LoadLibrary failed for '../../obs-plugins/64bit/libEGL.dll': The specified procedure could not be found.
19:18:45.577: (127)
19:18:45.577: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
19:18:45.578: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
19:18:45.579: [browser_source: 'Version: 1.31.0']
19:18:45.583: LoadLibrary failed for 'nvEncodeAPI64.dll': The specified module could not be found.
19:18:45.583: (126)
19:18:45.605: Couldn't find VLC installation, VLC video source disabled
19:18:45.611: No blackmagic support
19:18:45.618: ---------------------------------
19:18:45.618: Loaded Modules:
19:18:45.618: win-wasapi.dll
19:18:45.618: win-mf.dll
19:18:45.618: win-ivcam.dll
19:18:45.618: win-dshow.dll
19:18:45.618: win-decklink.dll
19:18:45.618: win-capture.dll
19:18:45.618: vlc-video.dll
19:18:45.618: text-freetype2.dll
19:18:45.618: rtmp-services.dll
19:18:45.618: obs-x264.dll
19:18:45.618: obs-vst.dll
19:18:45.618: obs-transitions.dll
19:18:45.618: obs-text.dll
19:18:45.618: obs-qsv11.dll
19:18:45.618: obs-outputs.dll
19:18:45.618: obs-filters.dll
19:18:45.618: obs-ffmpeg.dll
19:18:45.618: obs-browser.dll
19:18:45.618: image-source.dll
19:18:45.618: frontend-tools.dll
19:18:45.618: enc-amf.dll
19:18:45.618: coreaudio-encoder.dll
19:18:45.618: ---------------------------------
19:18:45.618: ==== Startup complete ===============================================
19:18:45.619: Service '' not found
19:18:45.623: All scene data cleared
19:18:45.623: ------------------------------------------------
19:18:45.689: WASAPI: Device 'Speakers (Conexant ISST Audio)' initialized
19:18:45.714: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
19:18:45.732: WASAPI: Device 'Microphone Array (Conexant ISST Audio)' initialized
19:18:45.733: [window-capture: 'Window Capture'] update settings:
19:18:45.733: executable: EZStation.exe
19:18:45.736: Switched to scene 'Scene'
19:18:45.737: ------------------------------------------------
19:18:45.737: Loaded scenes:
19:18:45.737: - scene 'Scene':
19:18:45.737: - source: 'Window Capture' (window_capture)
19:18:45.737: ------------------------------------------------
19:18:45.804: adding 23 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
19:18:56.706: User added source 'Window Capture 2' (window_capture) to scene 'Scene'
19:18:56.726: [window-capture: 'Window Capture 2'] update settings:
19:18:56.726: executable: LockApp.exe
19:19:02.892: [window-capture: 'Window Capture 2'] update settings:
19:19:02.892: executable: chrome.exe
19:24:25.210: User Removed source 'Window Capture' (window_capture) from scene 'Scene'
 
koala

koala

Active Member
Unfortunately, it's not possible to capture some applications with window capture. Usually applications that use some kind of hardware acceleration to draw their stuff. For example Chrome is such an application, and current Microsoft Office applications too, and Windows 10 store apps. Use display capture to capture these. Some desktop apps have settings to disable hardware acceleration, but not all. Opened menus are not shown as well for many apps, so window capture has somewhat limited use.
 
O

OCKINGSBASKETBALL

New Member
I am trying to window capture EZ VIEW (which is a camera application for our security system/camera system in house) - I KNOW other people use it via OBS window capture

I cant make it work with ANY application
 
koala

koala

Active Member
Use display capture and crop the borders, so you only record the application area. As long as you don't move the application or resize it, this is as good as window capture.
True window capture may perhaps be possible with aero disabled, but disabling aero is only possible with Windows 7.
 
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