Question / Help OBS Recording Freeze.

JustGeorge

New Member
Hi everybody!

The situation looks like this:
When I'm trying to record GTA V the recording freezes at a random frame, but the timer keeps going, so far I didn't find the reason why it freezes. When it does - I can't stop the recording, because when I click the button all it says is: "stopping recording".

Normally I record at 5k bitrate and at 1280x720 resolution, with (nearly (not enaugh vram) max setting in the game.

And don't even try to tell me "settings too high"! I already made two episodes! here is proof!:
https://www.youtube.com/watch?v=4NURsdjmC3U&index=2&list=PL9Tha0b5OUrifVx7eZwLTxiIBd3Wn1BBO
AND I tried lowering both the in-game and the obs-studio settings.

What I tried:
Turning my PC off and on (duh...)
Updating OBS Studio
Downloading OBS Classic
Deleting the "obs-studio" folder from %appdata% folder
Lowering the recording settings (I went as low as 200 bitrate (yes, 200, not 2000 <- notice the missing 0)
Lowering the in-game settings (as low as possible)
Recording with one monitor plugged in
Recording a different games - which worked perfectly Read *Important* below
Uninstalling some windows updates
Uninstalling anniversary update (can't do it since 10 days passed)
Updating GPU drivers

*Important*
I tried AFK recording GTA V many times for long periods of time and from time to time it worked for 1h straight, other times... stopped immediately, I tried recording other games once for half an hour (or so), so this might be too short for it to freeze.

I noticed that it likes to crash during the missions, it works fine, when I'm just driving around or standing in one place (don't take my word for it, I've tried so many times in the past few days, that I don't even remember when it crashed and when it didn't.).

Here's a log when it freezes and when I stop the recording the button just says "stopping recording":

https://gist.github.com/ea1f9a39a90e48a533e93dcacfb81759

Here's a log when it works normally ( minute recording of me standing in GTA):

https://gist.github.com/3afbe36a82aa896d4c5da80b1ddb9ea7

Thank you in advance, I hope we can somehow resolve this problem.

Ps. Sorry for any English mistakes as it's not my native language.


UPDATE:
Yesterday I wanted to record a short audio clip of a song, so I could identify it later, the song was already playing, so I didn't have time to set up scenes and stuff. I quickly turned OBS-studio on and started recording. It was running on a scene for recording GTA V and the only source was GTAV Window Capture.
During that time (30 seconds) it actually crashed! So now I know it doesn't have anything to do with the game, or my hardware being to weak.

UPDATE 2:
So, I was trying to delete the footage from recording for the logs, which I added to the forum and I noticed two things:
1. When deleting the file Windows gave me an error:
http://puu.sh/rRy9P/3535c4df6e.png
2. When I opened task manager to kill that process I noticed that "obs64.exe" was running. The problem is that I closed a long time ago.


I tried recording to my primary storage (usually I'm recording to my HDD) which is a SSD with the system installed on it, the freeze still occurred. (both disks are directly connected to the motherboard trough SATA 2).

I also tried all of these things:



  1. Disable the OBS Studio preview. (Right click the preview window and uncheck Enable Preview)
  2. Try Display Capture or Window Capture instead of Game Capture.
  3. Use the OpenGL renderer instead of Direct3D 11. (Settings > Advanced > Renderer) (Jim edit: not recommended if capturing games, but it is an option. Set it back to D3D11 when you hear that the issue has been fixed)
  4. If you're using an Nvidia card, rollback your Nvidia drivers to 368.81 or 365.19.
  5. Rollback Windows updates KB3176938, KB3189866, KB3193494, KB3194496, or their successors.
  6. Revert to a Windows 10 build that is before the Anniversary Update. (Uninstall the Anniversary Update for the time being)
  7. Worst case scenario, revert to an older version of Windows (Windows 8.1 or Windows 7). Although it's better to just uninstall the Anniversary Update if you're able for the time being.
My comments:

1. Working on that.
2. Already using window capture, since Game Capture on GTA V gives me black screen on preview.
3. Working on that.
4. Didn't work.
5. Didn't work.
6. Impossible the "Get started" button in "Go back to an earlier build" section in the settings can't be clicked.
7. I don't think I'm going to do this...



EDIT:
Changed the logs and added update 1.
EDIT 2:
Added update 2.
 
Last edited:

JustGeorge

New Member
Well, that was practically impossible, since I uninstalled the updates AFTER obs broke...

Still tried it! Didn't work...

Sorry, for not replying earlier, but I had a lot of studying and didn't have the time to test it.
 

RytoEX

Forum Admin
Forum Moderator
Developer
Neither of your logs actually shows a recording attempt or an error. Please take these steps:
  1. Open OBS Studio.
  2. Start recording.
  3. Wait 30-60 seconds (or until the error happens).
  4. Stop recording.
  5. Upload the current log file.
Without any other information, the description sounds like it could be this, but I can't tell for sure.
 

JustGeorge

New Member
Neither of your logs actually shows a recording attempt or an error. Please take these steps:
  1. Open OBS Studio.
  2. Start recording.
  3. Wait 30-60 seconds (or until the error happens).
  4. Stop recording.
  5. Upload the current log file.
Without any other information, the description sounds like it could be this, but I can't tell for sure.



I edited the first post with new links and an update.
Second update to the first post



I changed the log links in the first post, but I'll also add them here:

Here's a log when it freezes and when I stop the recording the button just says "stopping recording":
https://gist.github.com/ea1f9a39a90e48a533e93dcacfb81759

Here's a log when it works normally ( minute recording of me standing in GTA):
https://gist.github.com/3afbe36a82aa896d4c5da80b1ddb9ea7



Haven't checked the link @RytoEX posted, I'll edit this post when I do so.

Edit:

I looked into the link and I've already tried some of these, while others were impossible to do:

  1. Disable the OBS Studio preview. (Right click the preview window and uncheck Enable Preview)
  2. Try Display Capture or Window Capture instead of Game Capture.
  3. Use the OpenGL renderer instead of Direct3D 11. (Settings > Advanced > Renderer) (Jim edit: not recommended if capturing games, but it is an option. Set it back to D3D11 when you hear that the issue has been fixed)
  4. If you're using an Nvidia card, rollback your Nvidia drivers to 368.81 or 365.19.
  5. Rollback Windows updates KB3176938, KB3189866, KB3193494, KB3194496, or their successors.
  6. Revert to a Windows 10 build that is before the Anniversary Update. (Uninstall the Anniversary Update for the time being)
  7. Worst case scenario, revert to an older version of Windows (Windows 8.1 or Windows 7). Although it's better to just uninstall the Anniversary Update if you're able for the time being.
My comments:

1. Working on that.
2. Already using window capture, since Game Capture on GTA V gives me black screen on preview.
3. Working on that.
4. Didn't work.
5. Didn't work.
6. Impossible the "Get started" button in "Go back to an earlier build" section in the settings can't be clicked.
7. I don't think I'm going to do this...
 
Last edited:

RytoEX

Forum Admin
Forum Moderator
Developer
Your log doesn't show any error messages at all, so it doesn't seem like the same issue outlined in the Windows 10 PSA thread.

When the button says "Stopping Recording", can you click the button again a few times to try to force it to stop? Can you upload a log from a session where you try that?

Try changing your recording settings to something more suitable for recording. Check this guide on local recordings.

I'm not sure why game capture would give you a black screen for GTA V.
 
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