Question / Help Obs multi platform not detecting Elgato game capture hd

[Sam saarko]

When I add the video capture device source it opens up the properties then it doesn't show my Elgato for devices? On my computer it says the Elgato has been installed and is working properly, also my second monitor that is plugged up with the Elgato turns on but doesn't allow me to add it on obs? Please heLo ASAP!!!!!!!!!!

 

[sam686]

Use 32-bit obs studio? Elgato might not support 64 bit software.

 

[Sam saarko]

How do I download the 32 bit version?

 

[sam686]

Both 32 bit and 64 bit OBS are normally both installed together, Just start OBS Multiplatform (32-bit).

 

[Sam saarko]

Ill try it and let you know if it works

 

[Sam saarko]

still wont work...

 

[Sam saarko]

what else can i do

 

[sam686]

Does the elgato's software show as working and can capture?
if no: it might be a hardware or driver problem.
i am out of any more ideas of what might be the problem. I don't have elgato to know more about it.

 

[Sam saarko]

It works on the Elgato software,

 

[Harold]

Which specific elgato software pack did you install?

 

[Sam saarko]

I solved the problem, Thnaks for helping everyone means a lot