Hey,
I've been troubleshooting an issue where OBS hangs when selecting "Video Capture Device" from the "Add Source" menu.
I'm currently using an Elgato 4k60 Pro Mk.2 as my capture card. I have tested this with multiple 4k60 Pros and 4k60 Pro Mk.2s across multiple PCs with varying specs. Each one has hit the same problem.
Whenever I select a video capture device with one of the mentioned Elgato capture cards I get the "Properties for 'Video capture'" window appear, but it's completely white. As soon as this appears OBS hangs and becomes unresponsive. I'm unable to close the window, and when trying to interact with any part of OBS after this appears
I have been through what feels like every forum post/Reddit thread related to this issue and have had no success with any of the attempted fixes.
Off the top of my head I have disabled HAGS, fully uninstalled OBS and Elgato 4K capture, updated firmware, reinstalled Windows, modified a reg key for something that I honestly can't remember, moved the capture card to every possible PCIE slot, etc.
For contect, the only thing that I have found that does work, is rolling back to OBS version 25.0.8. On this version I'm able to access the "Properties for 'Video capture'" menu with no issue and then view the capture card as a source.
However, I am running a project that requires a plugin that is only compatible with OBS versions 30 and above. So rolling back isn't currently an option.
I would like to highlight that I DO NOT have the plugin installed at this stage, so it's not that causing the issue.
At this point I'm honestly hoping someone just comes across with an easy fix and I can put this all behind me.
I've been troubleshooting an issue where OBS hangs when selecting "Video Capture Device" from the "Add Source" menu.
I'm currently using an Elgato 4k60 Pro Mk.2 as my capture card. I have tested this with multiple 4k60 Pros and 4k60 Pro Mk.2s across multiple PCs with varying specs. Each one has hit the same problem.
Whenever I select a video capture device with one of the mentioned Elgato capture cards I get the "Properties for 'Video capture'" window appear, but it's completely white. As soon as this appears OBS hangs and becomes unresponsive. I'm unable to close the window, and when trying to interact with any part of OBS after this appears
I have been through what feels like every forum post/Reddit thread related to this issue and have had no success with any of the attempted fixes.
Off the top of my head I have disabled HAGS, fully uninstalled OBS and Elgato 4K capture, updated firmware, reinstalled Windows, modified a reg key for something that I honestly can't remember, moved the capture card to every possible PCIE slot, etc.
For contect, the only thing that I have found that does work, is rolling back to OBS version 25.0.8. On this version I'm able to access the "Properties for 'Video capture'" menu with no issue and then view the capture card as a source.
However, I am running a project that requires a plugin that is only compatible with OBS versions 30 and above. So rolling back isn't currently an option.
I would like to highlight that I DO NOT have the plugin installed at this stage, so it's not that causing the issue.
At this point I'm honestly hoping someone just comes across with an easy fix and I can put this all behind me.