Bug Report OBS Freezes the entire OS at random >:(

[Abdo]

the title says it all..... no heats , no lags , nothing !!!! , everything is perfect yet it randomly freezes the OS.

 

[RytoEX]

Hi! Please post a log.

 

[Abdo]

23:37:56.493: CPU Name: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
23:37:56.493: CPU Speed: 2295MHz
23:37:56.493: Physical Cores: 2, Logical Cores: 4
23:37:56.493: Physical Memory: 2047MB Total, 2047MB Free (NOTE: 2 or 4 gigs max is normal for 32bit programs)
23:37:56.493: Windows Version: 10.0 Build 14393 (revision: 187; 64-bit)
23:37:56.493: Running as administrator: false
23:37:56.494: Aero is Enabled (Aero is always on for windows 8 and above)
23:37:56.521: OBS 0.16.1 (windows)
23:37:56.521: ---------------------------------
23:37:56.522: ---------------------------------
23:37:56.522: audio settings reset:
23:37:56.522: samples per sec: 44100
23:37:56.522: speakers: 2
23:37:56.524: ---------------------------------
23:37:56.524: Initializing D3D11..
23:37:56.524: Available Video Adapters:
23:37:56.529: Adapter 1: NVIDIA GeForce 820M
23:37:56.530: Dedicated VRAM: 2093608960
23:37:56.530: Shared VRAM: 2147168256
23:37:56.530: output 1: pos={0, 0}, size={1366, 768}, attached=true
23:37:56.530: output 2: pos={-1280, 31}, size={1280, 720}, attached=true
23:37:56.530: Adapter 2: Intel(R) HD Graphics Family
23:37:56.530: Dedicated VRAM: 117964800
23:37:56.530: Shared VRAM: 2147483648
23:37:56.533: Loading up D3D11 on adapter NVIDIA GeForce 820M (0)
23:37:57.098: D3D11 loaded sucessfully, feature level used: 45056
23:37:57.904: ---------------------------------
23:37:57.904: video settings reset:
23:37:57.904: base resolution: 1280x720
23:37:57.904: output resolution: 1280x720
23:37:57.904: downscale filter: Bilinear
23:37:57.904: fps: 60000/1001
23:37:57.904: format: NV12
23:37:57.906: ---------------------------------
23:37:57.908: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
23:37:57.909: [AMF Encoder] Version 1.3.0.3-1.3.0.5
23:37:57.910: [AMF Encoder] <Plugin::AMD::AMF::AMF> Initializing...
23:37:57.910: [AMF Encoder] <Plugin::AMD::AMF::AMF> Loading of 'amfrt32.dll' failed with error code 126.
23:37:57.920: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libcef.dll' not found, loading of module failed
23:37:57.920: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libEGL.dll' not found, loading of module failed
23:37:57.921: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libGLESv2.dll' not found, loading of module failed
23:37:57.922: Failed to load 'en-US' text for module: 'obs-browser.dll'
23:37:57.922: [browser_source: 'Version: 1.25.0']
23:37:57.925: LoadLibrary failed for 'nvEncodeAPI.dll': The specified module could not be found.
23:37:57.925: (126)
23:37:57.948: Couldn't find VLC installation, VLC video source disabled
23:37:58.322: No blackmagic support
23:37:58.447: ---------------------------------
23:37:58.447: Loaded Modules:
23:37:58.447: win-wasapi.dll
23:37:58.447: win-mf.dll
23:37:58.447: win-dshow.dll
23:37:58.447: win-decklink.dll
23:37:58.447: win-capture.dll
23:37:58.447: vlc-video.dll
23:37:58.447: text-freetype2.dll
23:37:58.447: rtmp-services.dll
23:37:58.447: obs-x264.dll
23:37:58.447: obs-transitions.dll
23:37:58.447: obs-text.dll
23:37:58.447: obs-qsv11.dll
23:37:58.447: obs-outputs.dll
23:37:58.447: obs-filters.dll
23:37:58.448: obs-ffmpeg.dll
23:37:58.448: obs-browser.dll
23:37:58.448: image-source.dll
23:37:58.448: frontend-tools.dll
23:37:58.448: enc-amf.dll
23:37:58.448: coreaudio-encoder.dll
23:37:58.448: ==== Startup complete ===============================================
23:37:58.451: All scene data cleared
23:37:58.451: ------------------------------------------------
23:37:58.493: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
23:37:58.507: WASAPI: Device 'Microphone (Realtek High Definition Audio)' initialized
23:37:58.519: Switched to scene 'Gaming'
23:37:58.519: ------------------------------------------------
23:37:58.520: Loaded scenes:
23:37:58.520: - scene 'Gaming':
23:37:58.520: - source: 'Game Capture' (game_capture)
23:37:58.520: - scene 'Gaming W Cam':
23:37:58.520: - source: 'Game Capture' (game_capture)
23:37:58.520: - source: 'Webcam' (dshow_input)
23:37:58.520: - scene 'Desktop':
23:37:58.520: - source: 'Display Capture' (monitor_capture)
23:37:58.520: - scene 'Window':
23:37:58.520: - source: 'Window Capture' (window_capture)
23:37:58.520: ------------------------------------------------
23:37:58.534: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
23:37:58.556: adding 23 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
23:37:58.752: ---------------------------------
23:37:58.752: [DShow Device: 'Webcam'] settings updated:
23:37:58.752: video device: HD WebCam
23:37:58.752: video path: \\?\usb#vid_04f2&pid_b3f6&mi_00#7&7b4c60e&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
23:37:58.752: resolution: 640x480
23:37:58.752: fps: 30.00 (interval: 333333)
23:37:58.752: format: YUY2
23:38:03.335: User switched to scene 'Gaming W Cam'
23:38:03.557: ---------------------------------
23:38:03.557: [DShow Device: 'Webcam'] settings updated:
23:38:03.557: video device: HD WebCam
23:38:03.557: video path: \\?\usb#vid_04f2&pid_b3f6&mi_00#7&7b4c60e&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
23:38:03.557: resolution: 640x480
23:38:03.557: fps: 30.00 (interval: 333333)
23:38:03.557: format: YUY2
23:38:03.804: User switched to scene 'Gaming'
23:38:28.811: Max audio buffering reached!
23:38:28.811: adding 998 milliseconds of audio buffering, total audio buffering is now 1044 milliseconds
23:38:33.558: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:38:33.559: [game-capture: 'Game Capture'] using helper (compatibility hook)
23:38:37.646: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:38:37.647: [game-capture: 'Game Capture'] using helper (compatibility hook)
23:38:41.700: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:38:41.701: [game-capture: 'Game Capture'] using helper (compatibility hook)
23:38:45.754: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:38:45.754: [game-capture: 'Game Capture'] using helper (compatibility hook)
23:38:49.813: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:38:49.815: [game-capture: 'Game Capture'] using helper (compatibility hook)
23:38:52.493: [game-capture: 'Game Capture'] Hooked to process: hl2.exe
23:38:52.493: [game-capture: 'Game Capture'] (half life scientist) everything.. seems to be in order
23:38:52.493: [game-capture: 'Game Capture'] Hooked D3D9
23:38:53.862: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:39:41.042: [game-capture: 'Game Capture'] capture window no longer exists, terminating capture
23:40:36.114: [game-capture: 'Game Capture'] attempting to hook fullscreen process: hl2.exe
23:40:36.115: [game-capture: 'Game Capture'] using helper (compatibility hook)
23:40:36.798: [game-capture: 'Game Capture'] Hooked to process: hl2.exe
23:40:36.798: [game-capture: 'Game Capture'] (half life scientist) everything.. seems to be in order
23:40:36.798: [game-capture: 'Game Capture'] Hooked D3D9
23:40:36.855: [game-capture: 'Game Capture'] d3d9 shared texture capture successful
23:40:40.848: [game-capture: 'Game Capture'] Hooked DXGI
23:42:55.209: [qsv encoder: 'simple_h264_recording'] settings:
23:42:55.209: rate_control: ICQ
23:42:55.209: ICQ Quality: 14
23:42:55.209: fps_num: 60000
23:42:55.209: fps_den: 1001
23:42:55.209: width: 1280
23:42:55.209: height: 720
23:42:55.209: [qsv encoder: 'simple_h264_recording'] debug info:
23:42:55.217: impl: D3D11
23:42:55.217: surf: D3D11
23:42:55.259: m_nSurfNum: 16
23:42:55.291: m_nTaskPool: 4
23:42:55.291: major: 1
23:42:55.291: minor: 16
23:42:55.331: [Media Foundation AAC: 'simple_aac_recording']: encoder created
23:42:55.331: bitrate: 128
23:42:55.331: channels: 2
23:42:55.331: sample rate: 44100
23:42:55.331: bits-per-sample: 16
23:42:55.331:
23:42:55.342: ==== Recording Start ===============================================
23:42:55.342: [ffmpeg muxer: 'simple_file_output'] Writing file 'D:/My Videos/Fresh Videos/2016-09-29_23-42-55.mp4'...

at that point , the pc froze to death

 

[Abdo]

a clarification , it didn't freeze at the start of the record , it froze about 5 minutes later

 

[OG See OH Zee]

No offence but, I hope you're not playing games on that pc while you're streaming on that pc, because if you are... then that's probably your problem because those system specs are really low to be trying to do that. You should really consider upgrading that pc, I personally wouldn't use a system with specs that low for anything other than maybe watching youtube videos. Also I'm not trying to be rude either, it wouldn't cost much to do a small upgrade to make that computer a little better.

The computer he's using is pretty much a laptop. The OP is much better off building a desktop computer because the specs in the two lines...

23:37:56.493: CPU Name: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
23:37:56.529: Adapter 1: NVIDIA GeForce 820M

...is not going to cut it at all, regardless of resolution and settings. Not only the CPU is weak even with Intel turbo boost, but the GPU is similar to performance of the GeForce 540M and is a very weak GPU even by laptop standards.

 

[Shaflumbles]

No offence but, I hope you're not playing games on that pc while you're streaming on that pc, because if you are... then that's probably your problem because those system specs are really low to be trying to do that. You should really consider upgrading that pc, I personally wouldn't use a system with specs that low for anything other than maybe watching youtube videos. Also I'm not trying to be rude either, it wouldn't cost much to do a small upgrade to make that computer a little better.

I'm havin the same issues as OP and i've got a high-tier computer.

 

[OG See OH Zee]

I'm havin the same issues as OP and i've got a high-tier computer.

Please post your log.

 

[Shaflumbles]

I'm havin the same issues as OP and i've got a high-tier computer.

 

[OG See OH Zee]

You're having a different issue than the OP and it's been known that the patches for Windows 10 Anniversary Edition is the culprit in freezing OBS after a point that your VRAM is nearly maxed out.

EDIT: I'm thinking the OP has a similar issue since the log on the OP's post was also running Windows 10 Anniversary update.

 

[Shaflumbles]

You're having a different issue than the OP and it's been known that the patches for Windows 10 Anniversary Edition is the culprit in freezing OBS after a point that your VRAM is nearly maxed out.

EDIT: I'm thinking the OP has a similar issue since the log on the OP's post was also running Windows 10 Anniversary update.

I've got two more logs from today. 2 are instances where the transfer bitrate goes to 0 and OBS studio in general seems to have frozen. The 3rd was an instance where the game I was playing froze and OBS as well. Do you have time to look at them too?

Edit: My specs are:

GPU: GeForce GTX 980 Ti Superclocked

CPU: Intel Core i7-4790K @4.00 GHZ

RAM: 16gb(2x Corsair Vengeance 8gb)

Motherboard: Asus z97

 

[Shaflumbles]

I've got two more logs from today. 2 are instances where the transfer bitrate goes to 0 and OBS studio in general seems to have frozen. The 3rd was an instance where the game I was playing froze and OBS as well. Do you have time to look at them too?

Edit: My specs are:

GPU: GeForce GTX 980 Ti Superclocked

CPU: Intel Core i7-4790K @4.00 GHZ

RAM: 16gb(2x Corsair Vengeance 8gb)

Motherboard: Asus z97

 

[OG See OH Zee]

If you're playing with ultra textures and high AA, reduce texture quality in Rainbow Six Siege to either high or very high, or remove the recent Windows 10 update as a temporary solution.

 

[Shaflumbles]

If you're playing with ultra textures and high AA, reduce texture quality in Rainbow Six Siege to either high or very high, or remove the recent Windows 10 update as a temporary solution.

Do you know a stable Windows update to go back to?

 

[RytoEX]

@Abdo
Has OBS Studio ever worked on your computer before this?


@Shaflumbles
In the future, please create your own thread so that we can avoid mixing discussions about different problems.

As others have said, it seems you're having an issue caused by the Windows 10 Anniversary Update.

Please understand that removing Windows Updates is a temporary measure, especially on Windows 10. Windows 10 is far more aggressive about its automatic updates than earlier versions of Windows, and you can't turn them off, only delay them. Uninstalling Windows Updates may also inadvertently break other things, and may expose your system to security vulnerabilities that the updates had patched.

Current possible workarounds for the Windows 10 AU 887A0005 issue include:

1. Disable the OBS Studio preview.
   
2. Use Display Capture or Window Capture instead of Game Capture.
   
3. If you're using an Nvidia card, rollback your Nvidia drivers to 368.81 or 365.19.
   
4. Rollback Windows updates KB3176938, KB3189866, KB3193494, or their successors.
   
5. Revert to a Windows 10 build that is before the Anniversary Update.

Option 1 may or may not work, I haven't seen enough testing on it. Option 2 works when using Display Capture, but with a performance penalty. Option 2 with Window Capture is unconfirmed. Option 3 is still unconfirmed if it works. Option 4 seems to work without fail. Option 5 also works without fail, but it is sort of a nuclear option.

If you try any of these on an affected system, please let us know what you did and whether or not it worked for you.

 

[Abdo]

I expected you guys would blame my specs , so I recovered the video that I was recording when the pc froze , to prove you that the record was running at smooth 60 FPS and my pc was having no problems recording , I will upload it as soon as I can and post it here once it's done.

@RytoEX
I suppose it did , I can't really remember when did I first install OBS on Windows 10 but I remember using OBS classic back when I had Windows 8 , it never froze back then but I was having other issues that were solved by OBS Studio.

 

[Abdo]

One more thing , I was using bandicam before I switch to OBS , never froze not even once !
Not saying this to prove that OBS sucks , I love OBS soo much , I am saying this to prove that my specs CAN handle it.

 

[Harold]

Bandicam doesn't behave anything like OBS in regards to recording or streaming. Sure the encoders may be the same, but that's it. OBS also does scene composition and other features that bandicam does NOT even attempt.

 

[Abdo]

https://youtu.be/8zK6-69PqJo

 

[Abdo]

Okay , So while venturing thought the internet I have found that OBS in itself cannot make the system collapse no matter what , drivers however , can freeze the system , since OBS communicates with Video and Audio drivers , the issue might be solved by replacing the drivers with ones which are recommended by the OEM.

The Nvidia drivers is an exclusion to this rule as it is always updated , the ones that apply are intel driver and Realtek HD Audio driver.

When I first installed Windows 10 , I let it install The Intel and The Realtek Audio driver , later on I replaced them with other versions for other purposes but it didn't work anyway , I thought maybe that versions could be the cause of the issue , so I decided to uninstall them and let Windows do it's job.

Windows Installed The Intel Driver via Update but for some reason it didn't install the Realtek driver , so I reinstalled the one that I have just removed as it is the only thing that I got now , at that moment , a very strange thing happened , I was supposed to restart to complete the installation of Realtek Audio Driver , but I delayed till Handbrake ( A Video Encoder ) Finishes encoding the video that exists in the post above this , I was using QSV as the encoder , suddenly during the encode , the system froze , just like it does with OBS , but for the first time OBS wasn't running , I then suspected that the problem is with QSV as this is the only thing in common between OBS and Handbrake .

After that I hard reset the system and encoded 5 videos in a raw with Handbrake QSV , it didn't freeze , I recorded with OBS for hours with no freezes at all for the first time , I don't know how but it looks like problem solved ! , I will update here incase it froze again.

TL;DR = it was fixed by letting Windows install all drivers but Nvidia Via Windows Update .

P.S = it wasn't low spec issue as @SoWhoYou & @Unknown Richard speculated , please think for a minute before bashing nonsense into someone's post , I have clarified at the very first post that there were no lags or other issues than the random freeze , which means the specs is doing well , low specs lag while recording not stay at 60 FPS then crash the OS -.-

 

[Abdo]

Update : at 9 PM, it froze, after hard reseting and reattempting to record, it froze 2 minutes after starting the record, I guess reinstalling the drivers didn't fix the issue, it just.. Delayed it.