Question / Help OBS freezes laptop 100% of the time - please help

gardenGnostic

New Member
Hey all, up to a few days ago I had such a nice setup going with OBS to stream my music making. I had an overhead camera showing my hands on my keyboard, and a front facing webcam to show my face, plus a digital display and any pdf's I wanted to pull up. I was streaming to twitch for fun, and using a virtual cam plugin to send stuff to Skype for my over-the-internet piano lessons. Everything was great, and had been great for a while.

I was having an occasional computer issue that didn't seem related to OBS so I took the plunge with the latest windows 10 update...and then everything has gone haywire. Everything else on my laptop seems to be fine, but OBS started having problems immediately...seems like now I can't stream or record for more than a few minutes max without everything freezing up. Sometimes it seems like minimizing the program helps, but I even just had OBS running, but minimized, but not even streaming a few minutes ago and it still locked everything up.

I've since:
-Used the Rest My PC option to go back to the factory settings for Windows 10
-Tried rolling back to earlier versions of my graphic card drivers, for both the Intel onboard graphics driver and my nvidea graphics card, and tried switching which one OBS runs on (since I'm not trying to capture game footage, the intel one seems like the right choice but neither seems to help)
-Tried an earlier version of OBS
-Run a memory check, no errors
-Tested each piece of my gear at a time...I'm running into this issue even when there's not even a single source open in OBS
-Probably some other stuff. I've been losing my mind for three days with this

Unfortunately there's no crash logs when this happens (probably because my whole computer locks up, rather than OBS just crashing) so I've attached the most recent log where I started streaming, then turned it off after a moment to safely close OBS before things locked up.

Please, any advice would be appreciated.
 

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gardenGnostic

New Member
Thanks for the reply! Is the quicksync driver part of the intel graphics display driver? Not sure where this driver is located if not.

Additionally though, I just tried turning the encoder setting in OBS to the software encoder and ran into the same problem. Not sure if that rules out this possibility or not?

There is a version of the QuickSync driver that I think crashes when using QSV. You may need to update or roll back.


 

Narcogen

Active Member
Yes.

It's possible you have another issue but the log doesn't show anything-- the log stops when the stream starts.
 

CJMMusic

New Member
Hey all, up to a few days ago I had such a nice setup going with OBS to stream my music making. I had an overhead camera showing my hands on my keyboard, and a front facing webcam to show my face, plus a digital display and any pdf's I wanted to pull up. I was streaming to twitch for fun, and using a virtual cam plugin to send stuff to Skype for my over-the-internet piano lessons. Everything was great, and had been great for a while.

I was having an occasional computer issue that didn't seem related to OBS so I took the plunge with the latest windows 10 update...and then everything has gone haywire. Everything else on my laptop seems to be fine, but OBS started having problems immediately...seems like now I can't stream or record for more than a few minutes max without everything freezing up. Sometimes it seems like minimizing the program helps, but I even just had OBS running, but minimized, but not even streaming a few minutes ago and it still locked everything up.

I've since:
-Used the Rest My PC option to go back to the factory settings for Windows 10
-Tried rolling back to earlier versions of my graphic card drivers, for both the Intel onboard graphics driver and my nvidea graphics card, and tried switching which one OBS runs on (since I'm not trying to capture game footage, the intel one seems like the right choice but neither seems to help)
-Tried an earlier version of OBS
-Run a memory check, no errors
-Tested each piece of my gear at a time...I'm running into this issue even when there's not even a single source open in OBS
-Probably some other stuff. I've been losing my mind for three days with this

Unfortunately there's no crash logs when this happens (probably because my whole computer locks up, rather than OBS just crashing) so I've attached the most recent log where I started streaming, then turned it off after a moment to safely close OBS before things locked up.

Please, any advice would be appreciated.
Same Issue here! Just happened after windows update or soundcard update. Any other ideas?
 

Ryczor

New Member
Hello, I have the same issue here. My pc randomly freezes while OBS running even without recording.
AMD 3700X , 32 GB of RAM , Nvidia 1080Ti, Windows 10 updated.
Tried to uninstall, update drivers, memtest,format windows, torture test the cpu and ram, even hard disks, found nothing. Updated BIOS, and motherboard is a Gigabyte Aorus Master x570.

If anyone has news or find a solution please reply.
Best regards.
 

Ryczor

New Member
By the way, the portable version(26.0.0) of obs does not seem to have any issue with my system. Just letting you guys know, maybe try that portable version and see how it's behaving.
 
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