Question / Help OBS dropping to 0 kb/s upload & d/cing, even though my net is 100% fine when it happens.

[Saphiro]

Title basically says it, but I'll go into a bit more detail. I'll be streaming fine with 0 dropped frames and 0 issues, and then suddenly I see my upload instantly drop to 0 kb/s. Meanwhile, I'm able to continue playing my game without even a minor hiccup in performance, able to load web pages/videos/other web content, and my speed tests check out totally normal. And yet OBS still is dropping to 0 upload and crashing randomly, approximately once every 2 days. I know that my internet connection is completely stable and fine so I'm really confused. OBS auto reconnects after a bit more than 30 seconds, and I'm once again live with a stellar connection. Not sure what's causing the hiccup, something funky is going on here. I've got a couple logs from times that it's happened. Hoping someone around here knows what's going on, thanks in advance for any help you guys may offer!

The last 3 logs are all from today -- not sure why it made 3 separate logs, not sure which one contains the crash information, sorry about that. The first log, the crash happened about 10.5 hours in.

 

[Fenrir]

None of those are crash logs, they are stored separately in the crashes folder in %appdata%\obs-studio (press win+r, type that path in, hit enter).

Usually, this indicates that something in the encoder stalled out and no data could be sent, so the connection times out. If you're getting an actual crash, that might help explain what's going on.

 

[Saphiro]

Interesting, there's not actually a crash log for today (2/14) or the the date of the first log I attached (2/2). So would this indicate the encoder stalling out, since it's apparently not actually a crash? And if so, what can I do about the encoder stalling out?

I'll attach some of the crash logs that do exist.

 

[Saphiro]

None of those are crash logs, they are stored separately in the crashes folder in %appdata%\obs-studio (press win+r, type that path in, hit enter).

Usually, this indicates that something in the encoder stalled out and no data could be sent, so the connection times out. If you're getting an actual crash, that might help explain what's going on.

Just realizing I probably needed to quote/reply directly to your message in order for you to get a notification that I'd replied :P

 

[Fenrir]

Nah, you don't need to quote I just had turned in early last night.

The crashes seem to be something GPU driver related and browser source related, so probably not the cause of the problem here.

I don't see anything that particularly jumps out as wrong in those logs, outside the remote host is closing the connection (likely due to the timeout of the encoder stalling).

Is there any specific event you can think of that causes it to stall out? A scene change, stopping a recording (not the stream), show/hiding source, anything at all?

 

[Saphiro]

Nah, you don't need to quote I just had turned in early last night.

The crashes seem to be something GPU driver related and browser source related, so probably not the cause of the problem here.

I don't see anything that particularly jumps out as wrong in those logs, outside the remote host is closing the connection (likely due to the timeout of the encoder stalling).

Is there any specific event you can think of that causes it to stall out? A scene change, stopping a recording (not the stream), show/hiding source, anything at all?

If it's GPU driver related, perhaps the update I did to my GPU drivers yesterday may help? The drivers I had installed for my NVidia GeForce GTX 960 were from 8/25/2016, and only just yesterday have I updated it to the latest drivers on the recommendation of one of my viewers.

There's no specific events whatsoever. I've been trying to determine some sort of pattern but I've seen none so far -- no correlation with scene changing, stopping of recording, nothing that I've noticed. I'll just be playing the game going about my business and suddenly it drops. Rather perplexing

 

[Saphiro]

Nah, you don't need to quote I just had turned in early last night.

The crashes seem to be something GPU driver related and browser source related, so probably not the cause of the problem here.

I don't see anything that particularly jumps out as wrong in those logs, outside the remote host is closing the connection (likely due to the timeout of the encoder stalling).

Is there any specific event you can think of that causes it to stall out? A scene change, stopping a recording (not the stream), show/hiding source, anything at all?

Update -- it does not appear to be GPU driver related. Again I had the same random crash today, and again it did not create a crash log. I guess it doesn't count as a crash for some reason but I can't imagine why?? My upload drops to 0 and I'm disconnected from the stream for about 30-60 seconds and then it reconnects. But no crash log. All I've got are the regular logs from the day :\ any ideas?