OBS Disconnecting/Reconnecting issue

[Skervox]

I started streaming last May 2021 on Facebook and I never had any problem that month. June 2021, I started having problems with my streams because Im having disconnection issues but will reconnect after a few minutes. I looked for troubleshooting guides but nothing helped me. I stopped streaming last June and tried streaming again this 2022 but issue is still the same. I listed down below the things I have done but nothing helped me.

What usually happens is that 5 minutes after streaming, I will be disconnected then get reconnected after 10-20 seconds, then will disconnect again after a few minutes.

1. I upgraded my internet
2. I changed my ethernet cable
3. I tried 2000 bitrate, 30fps, 720p but no changes
4. I watched youtube and followed their settings but still the same
5. I tried using streamlabs but still the same
6. Same result for Facebook Live and Twitch

I was hoping it will improve or lessen the disconnection when I tried most of the troubleshooting guides but I have not seen any improvements at all.

https://obsproject.com/logs/VySCgf1R6Qrbx82J

 

[Skervox]

12:55:09.914: Running as administrator: false
run OBS as Admin


12:55:09.927: Avast Antivirus: enabled (AV)
12:55:09.928: Avast Antivirus: enabled (FW)
deinstall it Defender make the same job and not so many problems

Test Antivirus-Programme - Windows 10 - August 2024

Aktuelle Tests - Antiviren-Software für Windows 10 vom August 2024 von AV-TEST, dem weltweit führenden Institut für Tests von Antiviren-Software und Anti-Malware.

www.av-test.org

Hi there,

thank you for your response. I tried it but still nothing happened. Please check my latest log if i need to adjust again.

 

[Skervox]

here's another log

 

[Lawrence_SoCal]

I disagree (strongly) in general with running OBS as admin (unless one has to, especially with older, under-powered CPUs). As this seems to be a network not PC issue, I'd start elsewhere.

side question - Is this setting on for a reason, or just overlooked?

02:53:51.945: Game DVR Background Recording: On​

Until you have done real-time monitoring of hardware resource (CPU, GPU, RAM, Disk I/O, etc) utilization [for ex. using Task manager’s Performance tab and/or Resource Monitor], I wouldn't use the Noise suppression Filter

why did you post a log, basically 3 minutes of repeating error notice
02:53:54.039: [DShow Device: 'webcam'] settings updated:

02:53:54.039: video device: USB 2.0 HD1080P PC Camera​

02:53:54.039: video path: \\?\usb#vid_0458&pid_6006&mi_00#7&e71db6a&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global​

02:53:54.039: resolution: 1920x1080​

02:53:54.039: flip: 0​

02:53:54.039: fps: 30.00 (interval: 333333)​

02:53:54.039: format: MJPEG​

02:53:54.094: warning: Found EOI before any SOF, ignoring​

02:53:54.094: fatal: No JPEG data found in image​

02:53:54.094: Error decoding video​

...snip... ​

02:57:09.263: warning: Found EOI before any SOF, ignoring​

02:57:09.263: fatal: No JPEG data found in image​

02:57:09.263: Error decoding video​

This log does NOT include any recording or streaming. Record and/or Stream for at least 30 seconds at least, preferably a couple of minutes.

And what are you doing for real-time monitoring of you LAN network? If you don't know what that is, or how to do it, time to learn [and has nothing to do with OBS. And not all consumer grade home router/firewalls have great monitoring capabilities. regardless, you need to monitor and know what else is going on with LAN, and ISP connection. no assuming/hoping.]
This could be as simple as your ISP offer you X amount of upload bandwidth. And others at home are doing Skype/FaceTime/Zoom, Teams etc video conferencing (school, work, whatever) and/or another livestream user and you are maxing out the upload bandwidth you have. I've come across those with WiFi inadequately secured and a neighbor using it. etc.

What have you tried from https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
Realizing that things like Ookla (and all other similar) ISP speedtests can be grossly optimistic, what have you done to test sustained upload bandwidth?

 

[Skervox]

I disagree (strongly) in general with running OBS as admin (unless one has to, especially with older, under-powered CPUs). As this seems to be a network not PC issue, I'd start elsewhere.

side question - Is this setting on for a reason, or just overlooked?

02:53:51.945: Game DVR Background Recording: On​

Until you have done real-time monitoring of hardware resource (CPU, GPU, RAM, Disk I/O, etc) utilization [for ex. using Task manager’s Performance tab and/or Resource Monitor], I wouldn't use the Noise suppression Filter

why did you post a log, basically 3 minutes of repeating error notice
02:53:54.039: [DShow Device: 'webcam'] settings updated:

02:53:54.039: video device: USB 2.0 HD1080P PC Camera​

02:53:54.039: video path: \\?\usb#vid_0458&pid_6006&mi_00#7&e71db6a&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global​

02:53:54.039: resolution: 1920x1080​

02:53:54.039: flip: 0​

02:53:54.039: fps: 30.00 (interval: 333333)​

02:53:54.039: format: MJPEG​

02:53:54.094: warning: Found EOI before any SOF, ignoring​

02:53:54.094: fatal: No JPEG data found in image​

02:53:54.094: Error decoding video​

...snip... ​

02:57:09.263: warning: Found EOI before any SOF, ignoring​

02:57:09.263: fatal: No JPEG data found in image​

02:57:09.263: Error decoding video​

This log does NOT include any recording or streaming. Record and/or Stream for at least 30 seconds at least, preferably a couple of minutes.

And what are you doing for real-time monitoring of you LAN network? If you don't know what that is, or how to do it, time to learn [and has nothing to do with OBS. And not all consumer grade home router/firewalls have great monitoring capabilities. regardless, you need to monitor and know what else is going on with LAN, and ISP connection. no assuming/hoping.]
This could be as simple as your ISP offer you X amount of upload bandwidth. And others at home are doing Skype/FaceTime/Zoom, Teams etc video conferencing (school, work, whatever) and/or another livestream user and you are maxing out the upload bandwidth you have. I've come across those with WiFi inadequately secured and a neighbor using it. etc.

What have you tried from https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
Realizing that things like Ookla (and all other similar) ISP speedtests can be grossly optimistic, what have you done to test sustained upload bandwidth?

Regarding the Game DVR Background Recording, im not sure why it is on. I already turned it off since I just read that it may add problems with streaming. I apologize, I might have copied the wrong log, im totally clueless what should I be looking in the logs. Im not really tech savvy hence Im having a hard time as well.

Regarding the link you gave, I have done some of it already.

1. Dynamic Bitrate done
2. I lowered my bitrate to 2000
3. I mainly stream on Facebook but I cant find another server for Facebook.
4. I tried Twitch but im having the same problem
5. Bind to IP > default
6. firewall > i uninstalled avast, my current one is the windows defender
7.network drivers are updated.
8.im not connected to a wifi. I just changed the ethernet cable but still the same.
9. I tried the guide on allowing the port 1935 (im not sure if i done it correctly)
10. both OBS and Streamlabs.
11. I tried connecting different times of the day.

I usually get disconnected every 3-5 minutes, but this morning the last troubleshooting I did was the port 1935 and lowering the bitrate to 1500-2000 it is my first time to reach above 15 minutes before getting disconnected but sometimes it still disconnects every 3-5 minutes.

 

[Lawrence_SoCal]

Nice troubleshooting, but all of it is ignoring what is going on in your LAN
- You mentioned testing with Twitch. Have you tried R1ch's TwitchTest tool to check your connection to the servers; you want a Quality score of 100, preferably. https://r1ch.net/projects/twitchtest

You need to monitor your computer and the network, at the router/modem interface level [what actually to monitor depends on specific network layout and make & model of gear... sorry.. it depends]

All of your testing is good, but appears to be the equivalent of driving blind-folded. And following that analogy, bumping into things then becomes expected. I know you said you are not tech savvy. Unfortunately, real-time video encoding is not simple/easy, so the options tend to be
- way over-provision (ie throw money at problem) until you get lucky and address a bottleneck
- pay someone (or find a volunteer if you are luck) to figure your specifics out for you
- learn the necessary level of tech to understand and overcome the obstacles you are encountering

Have you tested streaming from another known-good location (friends house/whatever)? I ask as that may be a simpler, low-tech way of confirming if your PC is okay
Personally, I'd start with monitoring your PC to see if it is the problem. If PC appears ok, then check local network (LAN). Only after confirming no bottlenecks in either of the preceding would I focus on your Internet provider (ISP) and that connection

 

[Skervox]

Nice troubleshooting, but all of it is ignoring what is going on in your LAN
- You mentioned testing with Twitch. Have you tried R1ch's TwitchTest tool to check your connection to the servers; you want a Quality score of 100, preferably. https://r1ch.net/projects/twitchtest

You need to monitor your computer and the network, at the router/modem interface level [what actually to monitor depends on specific network layout and make & model of gear... sorry.. it depends]

All of your testing is good, but appears to be the equivalent of driving blind-folded. And following that analogy, bumping into things then becomes expected. I know you said you are not tech savvy. Unfortunately, real-time video encoding is not simple/easy, so the options tend to be
- way over-provision (ie throw money at problem) until you get lucky and address a bottleneck
- pay someone (or find a volunteer if you are luck) to figure your specifics out for you
- learn the necessary level of tech to understand and overcome the obstacles you are encountering

Have you tested streaming from another known-good location (friends house/whatever)? I ask as that may be a simpler, low-tech way of confirming if your PC is okay
Personally, I'd start with monitoring your PC to see if it is the problem. If PC appears ok, then check local network (LAN). Only after confirming no bottlenecks in either of the preceding would I focus on your Internet provider (ISP) and that connection

thank you for the help. I found out that it is my internet provider that is causing the problem. I found a thread where a lot using the internet provider i am currently using have encountered the same problem. they recommended to use VPN and it worked already.

 

[Lawrence_SoCal]

Happy to hear you figured it out

 

[celrich]

I started streaming last May 2021 on Facebook and I never had any problem that month. June 2021, I started having problems with my streams because Im having disconnection issues but will reconnect after a few minutes. I looked for troubleshooting guides but nothing helped me. I stopped streaming last June and tried streaming again this 2022 but issue is still the same. I listed down below the things I have done but nothing helped me.

What usually happens is that 5 minutes after streaming, I will be disconnected then get reconnected after 10-20 seconds, then will disconnect again after a few minutes.

1. I upgraded my internet
2. I changed my ethernet cable
3. I tried 2000 bitrate, 30fps, 720p but no changes
4. I watched youtube and followed their settings but still the same
5. I tried using streamlabs but still the same
6. Same result for Facebook Live and Twitch

I was hoping it will improve or lessen the disconnection when I tried most of the troubleshooting guides but I have not seen any improvements at all.

https://obsproject.com/logs/VySCgf1R6Qrbx82J

I had the same issue for almost a month until I discovered that my network card speed was set to Auto Negotiate. I changed it to 100MB Full Duplex and the issue is resolved.

 

[Lawrence_SoCal]

I had the same issue for almost a month until I discovered that my network card speed was set to Auto Negotiate. I changed it to 100MB Full Duplex and the issue is resolved.

That means you have a network problem, as having the NIC on Auto negotiate is the normal and usually appropriate setting. Typically, setting a fixed NIC speed like you indicate is a work around for a bad NIC, switch, or cable.

 

[BellyMustache]

thank you for the help. I found out that it is my internet provider that is causing the problem. I found a thread where a lot using the internet provider i am currently using have encountered the same problem. they recommended to use VPN and it worked already.

Hi, question, would you be able to share this thread? I wonder it does work with VPN and doesn't work without.

 

[OliviaGirl]

Okay , so I'll be straightforward , im a streamer on a camsite and i stream 4k , sometimes 2k. I recently purchased a new graphics card and stronger power supply for my new PC just so i could stream to that level on OBS . It was an investment that i thought was good and i was excited for, but it became a frustrating nightmare .
EVERYTIME I stream , the video is clear and nice for 10 straight minutes , and boom , ''OBS disconnecting...' then ''OBS reconnection successful'' right after . Sometimes ,if im not mistaken , the whole network gets down ..just because im streaming . Happens every 5-8 min. Sometimes I'll ask the live chat support team (from my cam site) to help me to see if maybe some OBS settings maybe causing the problem using Teamviewer. Someimes it their support works then after 15 minutes just when i think everything is good , it disconnects AGAIN. They mentioned that it maybe an internet issue . the also stated that i ''ok' on my end (whatever that means) , but it maybe my provider . They mentioned that they even get disconnected from helping me on teamviewer .
Here are some snapshots of my settings that they have it set to for me.
Heres a speedtest also

 

[CIBS]

I get random disconnect/reconnect. Streams randomly drop maybe twice in a day and then not for a week or more. I blame IP. youtube nearly 24/7 on 11:55 hour timer.
I went into Ethernet settings and turned all the power saving, green blah blah stuff off. Not sure which overrides what as far as "system" level power scheme settings and control panel settings. Having them both set for the same full/max usage seems logical.

Looking for logging tools etc.