Bug Report OBS Crashing "cef-boostrap.exe stopped working"

[James Villar]

For some reason, when I'm streaming using my Elgato Game Capture HD, twitch alerts going off will cause my OBS to crash. When I disable my Elgato HD60, twitch alerts does not crash my stream. I only use my elgato when I'm streaming console games, but it's ruined some streams of mine after I got big hosts. I'd really like to know what's going on.

System information
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1007, 5/17/2013
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 10.7 GB
Total Virtual Memory 15.9 GB

 

[James Villar]

Anyone know what's up? Am I doing this right?

 

[James Villar]

I'm posting my normal log as well

 

[James Villar]

It's just a game capture HD. I would love if someone could help me. I'm still having issues with it.

 

[NicOnAcid]

ive got a similar issue from time to time. obs Crash and there are a tons of bootstraps in my taskmanager. cpu is going to 100%. i have to kill every bootstrap to stop that. but this never happen live.

did you try a fresh obs installation?

 

[James Villar]

I never have issues when I'm streaming from my PC. It only happens when I'm using my elgato HD capture card. I'm not sure what's going on so I posted my logs in hopes of getting some ideas on how to fix it. I did try reinstalling OBS with no resolution.

 

[Fenrir]

Have you tried updating OBS? you're on an old version.

Also, cef-bootstrap is the browser source. If you're not using browser source, you can try uninstalling and reinstalling without it.

 

[James Villar]

I updated to the latest version since this post and it still crashed. Here's the latest crash report.

 

[James Villar]

log from latest crash as well

 

[Fenrir]

What URLs do you have added to your browser sources?

 

[James Villar]

Twitch chat, twitch event, and twitch alerts streamlabs URLs via the browser plugin. I can reproduce the issue at will. It seems to be when bits are donated through my stream and the bits alerts from Twitch alerts pops up...that causes my obs to crash.

 

[Fenrir]

I would reach out to Streamlabs and see if they have any ideas. Since the crash is happening inside the browser source, it's really difficult for us to see what's going on.

 

[James Villar]

Thanks a ton. I also tried switching to muxy alerts and im having the same problem. And it's just with bits too!

 

[MrAeroHD]

Same thing is happening to me, just with bits (since the affiliate update).

I emailed Streamlabs support, and it seems they're pointing the finger at OBS. They claim it has to do with the Browser Source feature and it isn't anything on their end.

People have started just donating 1 bit at a time to try and crash the stream so it's super frustrating on my end

 

[R1CH]

Use the 64 bit version of OBS.