Bug Report OBS crashes when I go to settings

[Solratic]

https://gist.github.com/caa0f2dc0ff59271da2cf6ae85138c3b

So, I'm trying to open the settings in my OBS Studio, but for some reason, it keeps crashing everytime I click on it to go to settings.

I'm not sure what it is that doing it. At first, I thought it was my graphics card. I had mine installed and updated, and it still gives me problems.

 

[RytoEX]

If OBS is really crashing, it'll display a message box with the error message "Woops, OBS has crashed!" It will also produce a crash log in this directory: %AppData%\obs-studio\crashes

If you have a crash log for this, please upload it.

Someone more familiar with AMD/APU systems can correct me if I'm wrong, but I think your system is too weak to run OBS properly.

 

[Solratic]

https://gist.github.com/055715aac90e5bbb4422a54106beffb0

Yeah, it does do that.

And that's the thing, it ran properly before. I uninstalled and reinstalled my graphics card. Now, it just keeps crashing.

 

[RytoEX]

That's still a regular OBS log instead of a crash log.

 

[Suslik V]

If you can run OBS Studio, then open main menu File>Show Settings Folder navigate to crashes folder and upload/attach all available crash logs, please.

Anyway, high end PC recommended.

 

[Green Dumpling]

My issue is that whenever I get to settings, it'll FREEZE instead of crash, that is why if I go to crash log folder, it won't show anything because it doesn't crash. Until today I still haven't found a solution.

 

[R1CH]

If it's freezing, you can use task manager to find the obs64.exe process, right click and "create dump" to create a crash dump. That can then be zipped and uploaded to the forum or a file sharing site.

 

[Green Dumpling]

If it's freezing, you can use task manager to find the obs64.exe process, right click and "create dump" to create a crash dump. That can then be zipped and uploaded to the forum or a file sharing site.

Hi! I have uploaded the dump file here - https://drive.google.com/open?id=0ByL9WPjkbpQ4UF81R2FEVWlqYVU Please help me take a look and see what's up, I uninstalled and reinstalled it, within 2 mins it freezes AGAIN. :(

 

[Solratic]

Okay, here's the actual crash log. I hope it is.

 

[RytoEX]

That's still a regular log file.

Please provide the relevant crash log(s) for your issue. Press WinKey+R or go to Start > Search and type %APPDATA%\obs-studio\crashes and then press enter. If you're in the right folder, and crash logs exist, the filenames will start with the word "Crash". Find the log with most recent timestamp on it and upload that.

 

[Solratic]

Okay, I found the actual crash file.

 

[RytoEX]

That's a crash in the AMD AMF encoder plugin. Unfortunately, I'm not familiar enough with that plugin, or AMD stuff in general, to identify the exact cause of the crash. I'll see if I can find someone familiar with that plugin to take a look.

In the meantime, I'd suggest working through @Xaymar's troubleshooting guide for that plugin. If following the guide completely to the end doesn't fix the problem, fill out an issue report on that GitHub repository.

 

[Xaymar]

@Solratic You are running an ancient version of the AMD driver. Please update to a recent one.

 

[plymouth-inventories@virg]

hi obs crashes looks like it's everywhere on here %appdata%\0bs-studio\crashes
hope you can help

 

[plymouth-inventories@virg]

well since no one replied i'm pulling out of obs and going to xsplit broadcaster if you pay for a product you will get help worked stright away job done by everyone and good luck