Question / Help OBS Crashes immediately after launching

K

koncept33

New Member
Hey!

Unfortunately been having a lot of issues with OBS in the last month. My new issue is whenever I launch OBS it immediately crashes and gives me the "whoops! OBS has crashed" pop up. Tried deleting the program and re-installing, running as administrator, no idea why this is happening. Never had this issue before until the update. Seems like after every update I get more problems with OBS :( Thanks in advance for any help in this matter! Here is the log:

13:40:34.849: CPU Name: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
13:40:34.849: CPU Speed: 2592MHz
13:40:34.849: Physical Cores: 4, Logical Cores: 8
13:40:34.850: Physical Memory: 8103MB Total, 4851MB Free
13:40:34.850: Windows Version: 10.0 Build 15063 (revision: 674; 64-bit)
13:40:34.850: Running as administrator: false
13:40:34.850: Aero is Enabled (Aero is always on for windows 8 and above)
13:40:34.850: Portable mode: false
13:40:34.860: OBS 20.1.0 (64bit, windows)
13:40:34.860: ---------------------------------
13:40:34.877: ---------------------------------
13:40:34.877: audio settings reset:
13:40:34.877: samples per sec: 44100
13:40:34.877: speakers: 2
13:40:34.878: ---------------------------------
13:40:34.878: Initializing D3D11...
13:40:34.878: Available Video Adapters:
13:40:34.881: Adapter 1: Intel(R) HD Graphics 530
13:40:34.881: Dedicated VRAM: 134217728
13:40:34.881: Shared VRAM: 4248514560
13:40:34.881: output 1: pos={0, 0}, size={1920, 1080}, attached=true
13:40:34.881: Adapter 2: NVIDIA GeForce GTX 960M
13:40:34.881: Dedicated VRAM: 2117992448
13:40:34.881: Shared VRAM: 4248514560
13:40:34.883: Loading up D3D11 on adapter Intel(R) HD Graphics 530 (0)
13:40:34.890: D3D11 loaded successfully, feature level used: 45056
13:40:35.549: ---------------------------------
13:40:35.549: video settings reset:
13:40:35.549: base resolution: 1920x1080
13:40:35.549: output resolution: 1920x1080
13:40:35.549: downscale filter: Bilinear
13:40:35.549: fps: 30/1
13:40:35.549: format: NV12
13:40:35.550: Audio monitoring device:
13:40:35.550: name: Default
13:40:35.550: id: default
13:40:35.550: ---------------------------------
13:40:35.552: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
13:40:35.558: [CoreAudio encoder]: Adding CoreAudio AAC encoder
13:40:35.559: [AMF] Encountered Exception during AMF initialization: Unable to load 'amfrt64.dll', error code 126.
13:40:35.559: Failed to initialize module 'enc-amf.dll'
13:40:35.568: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
13:40:35.568: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
13:40:35.569: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
13:40:35.570: Failed to load 'en-US' text for module: 'obs-browser.dll'
13:40:35.570: [browser_source: 'Version: 1.29.0']
13:40:35.573: NVENC supported
13:40:35.590: Couldn't find VLC installation, VLC video source disabled
13:40:35.593: No blackmagic support
13:40:35.801: ---------------------------------
13:40:35.801: Loaded Modules:
13:40:35.801: win-wasapi.dll
13:40:35.801: win-mf.dll
13:40:35.801: win-dshow.dll
13:40:35.801: win-decklink.dll
13:40:35.801: win-capture.dll
13:40:35.801: vlc-video.dll
13:40:35.801: text-freetype2.dll
13:40:35.801: rtmp-services.dll
13:40:35.801: obs-x264.dll
13:40:35.801: obs-vst.dll
13:40:35.801: obs-transitions.dll
13:40:35.801: obs-text.dll
13:40:35.801: obs-qsv11.dll
13:40:35.801: obs-outputs.dll
13:40:35.801: obs-filters.dll
13:40:35.801: obs-ffmpeg.dll
13:40:35.801: obs-browser.dll
13:40:35.801: image-source.dll
13:40:35.801: frontend-tools.dll
13:40:35.801: enc-amf.dll
13:40:35.801: coreaudio-encoder.dll
13:40:35.801: ---------------------------------
13:40:35.801: ==== Startup complete ===============================================
13:40:35.810: All scene data cleared
13:40:35.810: ------------------------------------------------
13:40:35.817: [WASAPISource::TryInitialize]:[HeadPhone/Digital Output (Realtek High Definition Audio)] Failed to activate client context: 88890004
13:40:35.817: [WASAPISource::WASAPISource] Device '{0.0.0.00000000}.{8395fe33-37f0-412a-b04f-7226875272a8}' not found. Waiting for device
13:40:35.958: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
13:40:35.968: WASAPI: Device 'Microphone (Yeti Stereo Microphone)' initialized
13:40:36.017: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
13:40:36.117: warning: deprecated pixel format used, make sure you did set range correctly
13:40:36.117: warning: Warning: data is not aligned! This can lead to a speed loss
 
R

R1CH

Forum Admin
Developer
Since the crash is coming from C:\Program Files\Elgato\GameCapture\VideoCaptureFilter.ax you should contact Elgato support, there isn't much we can really do about this on our side.
 
K

koncept33

New Member
Is there a reason why it isn't working with OBS but works completely fine independently? Launching the El Gato program I am able to use all of its functions without any issues. Additionally, I have not had any issues for several months with El Gato and OBS until this recent OBS update. I suppose I'm just confused how it's an El Gato issue.
 
Fenrir

Fenrir

Forum Admin
Elgato's program has direct access to the capture card, whereas third party applications like OBS have to go through their DirectShow drivers. They are notorious for being slightly unstable.
 
K

koncept33

New Member
Sorry for another post, however before when I posted this issue, the "whoops! OBS has crashed" would pop up but I could still have OBS open. Now OBS won't even open and all I receive is the error. I'll post another crash log. Is it still the same issue? https://gist.github.com/mjchavez33/7e04e3bfb878bf6876e7bfd9838fce74

EDIT: In response to you Fenrir, what can be done then to fix the issue? I have never had an issue like this before until now which is why I'm confused.
 
Fenrir

Fenrir

Forum Admin
Same crash.

Usually, if you completely uninstall the Elgato software/drivers, reboot your PC, and reinstall them that is sufficient to fix this crash.

We don't know why it happens as it's happening outside of OBS' control. You'll need to contact Elgato for more assistance if a reinstall using the method I described above doesn't work.
 
K

koncept33

New Member
Yeah, did what you said above and it still just instantly crashes upon launch. Getting in contact with El Gato. Hopefully it can get fixed.
 
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