Question / Help OBS Crash when changing to a certain scene collection

[Shadow Fenrir]

I use a scene collection for my art streams that has an Elgato scene, a webcam scene and a gif that runs in the foreground.

I recently integrated a stream deck, and it made switching around even easier.

But after doing a game stream in another collection, suddenly when I go to switch to my art scene collection it crashes.
Sometimes even when I go to start it after it's crashed it claims its already running, and sure enough, there's a process running in Task Manager with no window open.

Would appreciate any help :(

 

[WizardCM]

Based on your crashlog, this looks like Elgato's driver is causing OBS to crash.

Follow these steps (carefully, in order!) to correct it.

1) Unplug your Elgato device (if USB)
2) Uninstall all Elgato software and drivers from Add/Remove Programs
3) Reboot your PC (Very important you do this before trying to install anything else)
4) Reinstall the Elgato software/drivers - make sure to download the latest from Elgato's website
5) Plug the Elgato card back in (if not already prompted to during the Elgato software installation)

 

[Shadow Fenrir]

Based on your crashlog, this looks like Elgato's driver is causing OBS to crash.

Follow these steps (carefully, in order!) to correct it.

1) Unplug your Elgato device (if USB)
2) Uninstall all Elgato software and drivers from Add/Remove Programs
3) Reboot your PC (Very important you do this before trying to install anything else)
4) Reinstall the Elgato software/drivers - make sure to download the latest from Elgato's website
5) Plug the Elgato card back in (if not already prompted to during the Elgato software installation)

It's an internal card, will I need to remove it, or just fiddle with the drivers?

 

[Shadow Fenrir]

Oh it could also be the Stream Deck..

 

[WizardCM]

It's an internal card, will I need to remove it, or just fiddle with the drivers?

It's specifically videocapturefilter.ax - meaning the capture card. I believe if it's internal you don't have to remove it to reinstall.