OBS crash due to NVIDIA graphics - kludge fix

SimonC43

New Member
Trying to run OBS 29.1.3 on a Dell XPS 15 -9530 with Nvidia GT750 graphics engine under windows 10 Pro x64 i7 16G ram

I got this machine when is was locked to a domain, but I had local admin password.
Managed to get OBS to run eventually after going down blind alley to get hardware encoding running - found NVENC is not supported on GT hardware. Too old.
OBS working great with 2% CPU at 30fps + 160k audio

Because no longer attached to domain it was not getting any updates since 2018. So I decided to reinstall Windows to gain full control.
Windows activation key was in Bios, and OBS ran already so no problems expected. Installation from downloaded 22H2 went smoothly. created local full admin and users a/c. Installed all current drivers for all hardware.

Installed fresh copy of OBS. No issues. As soon as it ran it crashed within 2 seconds. before the auto config could do anything.
faulting module is an NVIDIA library c:\windows\system32\nvwgf2umx.dll ( Unhandled exception: c0000005). which is a largeish 14Mb library for "D3D" ??

Everything I tried, reinstallation , full rights , disable hardware encoding in settings.ini - same crash.
Found out that even windows installs this library as default driver before the correct NVIDIA driver installs a load more.

kludge fix was to disable the NVIDIA GEForce GT 750M display adapter in device manager.
OBS now runs ok after reinstall but any games will probably struggle. Test OB has the CPU running at 20% and video looks Ok when streamed to another PC.
Windows GUI has no issues and resolution is still full 3200x1800 , second monitor via Mini display port is OK too.

Im sure there is a better fix than this, so GPU can still help with the load. Wish I had documented properly what I did to get it working initially!!!

PS the Dell backup and recovery app is not installed AFAIK.
 

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  • Crash 2023-08-09 17-43-07.txt
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SimonC43

New Member
further info :
Im using OBS for streaming music with studio DJ video feed - so not very taxing application.
 
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