OBS Audio cutting out intermittently

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cinegamerz

New Member
I am at my wits end, I am at the point where id pay somone to fix this.

https://obsproject.com/logs/4k2OjzMmFpnPZErB

My Rig.
Asus ProArt Z790-Creator Wifi - Bios latest
13th Gen Intel 13900k 3.00GHz
64 GB Ram
Nvidia 3080
GOXLR - Main Audio (USB 3 and 2 tested)
Speakers 5.1 (No glitch at all when sound coming through them

Issue - Audio dropouts when OBS is open.
Frequency - All the time when OBS is open

Audio works with no glitches through my speakers
Audio works 99% fine through GOXLR without other programs running. As soon as OBS is running, the sound drops start.
OBS safe mode (no plugins) - Still audio drops
Completely blank scene collection - no drop outs (that I’ve noticed)
Uninstalled GOXLR tested steelseries - Dropouts
Uninstalled OBS rolled back to older version. - Dropouts
 
PaiSand

PaiSand

Active Member
The most probable cause is a noise reduction or noise gate set too aggressive.
Also, 25 plugins is excessive. Remove all the plugins you don't use. Keep only the ones that are helpful with the stream.
Remember to keep them updated and that each one is compatible with the OBS version you've installed.

Latest OBS version is 30.2.3
 
C

cinegamerz

New Member
PaiSand said:
The most probable cause is a noise reduction or noise gate set too aggressive.
Also, 25 plugins is excessive. Remove all the plugins you don't use. Keep only the ones that are helpful with the stream.
Remember to keep them updated and that each one is compatible with the OBS version you've installed.

Latest OBS version is 30.2.3
Click to expand...
Thank you for your response.
I don’t have a noise gate on the channel that the music is coming through. I also did try OBS in safe mode, so no pluggins were loaded and it still dropped audio. It happens for maybe 1/2 a second, and it appears to be completly random when it happens
 
C

cinegamerz

New Member
Ok so in the log, it just came up with this
adding 21 milliseconds of audio buffering, total audio buffering is now 42 milliseconds (source: Mic/Aux 2)
 
R

rockbottom

Active Member
As Pai mentioned above too many plugins, too many failing to load, some are stale. There's also loads of SE errors & other crap.

Is this something new or has there always been gaps? Going to have to try to find the culprit(s) as it's not OBS.

A complete log would be better.

I would Disable Game DVR to start. Re-start OBS in safe mode to bypass the plugins. Create a new Profile with just 1 Scene/Source & test. If the gaps remain, it's not a bugged Profile & most likely your audio solution. Preform a test using the on-board audio.
 
R

rockbottom

Active Member
"Speakers 5.1 (No glitch at all when sound coming through them"

If you're running a 5.1 speaker configuration in Windows, don't. Set it to Stereo to match OBS.

16:54:41.207: audio settings reset:
16:54:41.207: samples per sec: 48000
16:54:41.207: speakers: 2
16:54:41.207: max buffering: 960 milliseconds
16:54:41.207: buffering type: dynamically increasing
 
C

cinegamerz

New Member
The speakers are not in the equation. They are not used in OBS or GOXLR. I have a action on my streamdeck that can switch between them.
Completely blank scene collection - no drop outs (that I’ve noticed) - No dropouts.
Safe mode (no plugins loaded) - Drop outs.
How do I do a complete log?
Thanks for the help
 
R

rockbottom

Active Member
Sounds like a new scene collection did the trick?

Open OBS, run a test, close/re-open OBS & post the previous log.
 
C

cinegamerz

New Member
Do you mean post the log from the blank scene collection?

Regards the pluggins, I do use most of them
What are SE errors?
 
R

rockbottom

Active Member
Sure, it's needs a Scene/Source.

Great but you should check & update them if needed. There are plugins failing to load.

StreamElements errors should be fixed or removed. Wasteful.
 
R

rockbottom

Active Member
Browser sources, look at the log.

Concerning the SE plugin. If it was previously installed & removed, OBS should have also been un-installed/re-installed as SE removes/rewrites core elements of OBS.
 
PaiSand

PaiSand

Active Member
When you uninstall SE plugin you actually don't uninstall all it's files. Some leftover files (that keeps interacting with OBS) can be found on %appdata%\obs-studio\ Simple delete this files. Ask them about why this files are not removed when uninstalling and what's so important to keep then in here interacting with OBS and still causing issues.
After deleting this files, uninstall and reinstall OBS to fix any other changes this plugin may have done on OBS.

If you plan to stream only to Twitch use the alerts service they provide.
 
C

cinegamerz

New Member
So I have just noticed I am getting this in the logs
warning: Could not update timestamps for skipped samples

Which could point to something about webms? Which i do use a lot, but never had problems before.
 
K

kevmuller

New Member
so ive had this same issue for a few months now, and i think were onto something. What kind of capture card are you using? Because when i made a new scene collection, i paid attention as i added each source back, and found that the skipping starts happening when i activate my Elgato 4K60.
i disabled the 4k60 in device manager and rebooted and used different capture cards i have and the issue has seemed to go away... so i reloaded my old scene collection too and it seems fine
 
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