No stereo sliders, can't set stereo source to show as anything other than mono

[Osprey101]

I am using a Behringer U-Control UCA202 Ulta -Low Latency 2 In/2 Out USB Audio Interface with Digital Output.
I am trying to get a stereo recording from an audio mixing board. No matter what I try, it only comes up as mono.
I have tried uninstalling and reinstalling and I still can't get the stereo slider to show after removing the check mark from the box marked "mono".
It is the only audio source set.
ALSO... when I uninstalled, I set it to remove user preferences yet it still comes up with those preferences and settings in place.
Any suggestions?

 

[FerretBomb]

Some audio devices handle each channel as a separate device, as that's how it's handled when using XLR or balanced inputs.
In your screenshot, it appears that Windows is treating the OUTPUT to your audio interface as if it is a Mono source. Which it may be, due to the above. The 'Mono' checkbox is for forcibly setting devices to Mono mode, when they aren't wanted in stereo or are being inaccurately detected as stereo.

First step would be to go into the Windows Control Panel, Sound settings (or hit Win+R, type in 'mmsys.cpl' and hit enter). Double-click your device's listing, go to the Advanced tab and make sure its default setting allows for stereo.

Failing that, you can download the obs-rematrix plugin and manually assign the channels available to the device (even to force a mono device to be 'stereo', though it will only be duplicated-channel mono if the device truly is mono-only). OBS should allow panning the source after that.

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As far as the preferences go, you should be able to just create a new Profile to reset them (at the top, Profiles menu), no reinstall needed. If you REALLY want to nuke them, you can open %APPDATA%\obs-studio and delete everything in there. You will lose EVERYTHING though and reset OBS Studio's configs and scenes to square-zero.

 

[Osprey101]

Some audio devices handle each channel as a separate device, as that's how it's handled when using XLR or balanced inputs.
In your screenshot, it appears that Windows is treating the OUTPUT to your audio interface as if it is a Mono source. Which it may be, due to the above. The 'Mono' checkbox is for forcibly setting devices to Mono mode, when they aren't wanted in stereo or are being inaccurately detected as stereo.

First step would be to go into the Windows Control Panel, Sound settings (or hit Win+R, type in 'mmsys.cpl' and hit enter). Double-click your device's listing, go to the Advanced tab and make sure its default setting allows for stereo.

Failing that, you can download the obs-rematrix plugin and manually assign the channels available to the device (even to force a mono device to be 'stereo', though it will only be duplicated-channel mono if the device truly is mono-only). OBS should allow panning the source after that.

---
As far as the preferences go, you should be able to just create a new Profile to reset them (at the top, Profiles menu), no reinstall needed. If you REALLY want to nuke them, you can open %APPDATA%\obs-studio and delete everything in there. You will lose EVERYTHING though and reset OBS Studio's configs and scenes to square-zero.

Thank you!
it was defaulting to mono within windows. Once I changed that, all was good.