Question / Help no capture sound with avermedia lgx

[hardlevelbr]

hi,

when i try to capture with LGX the recorded file is without audio, i`m using windows 10 and the driver of the lgx is the lastes, what can i do to solve this?

thanks!

 

[Adrian Schofield]

Are you using Windows Media Player to playback the recording? If so try using VLC to see if you can hear the audio.

 

[hardlevelbr]

no, i`m using media player classic and already tryed to change the audio track, no audio

 

[Adrian Schofield]

Please download VLC and try to play with that, in 99.9% of cases the problem is related to codecs and VLC supports all the codecs used by OBS whereas the default media players do not.

 

[hardlevelbr]

no my friend, this is not the problem, when I insert the video on sony vegas it still without audio, the audio bar is not increase when i`m recording

 

[Adrian Schofield]

So I can see from your settings that the Avermedia and the Desktop Audio are both muted. When you have a channel muted you won't see anything in the level. On your scene you have a source called "captura de entrada de audio" I can see some level on this channel.

I can see from your screen shot of Vegas that there are four audio channels they all look flat, from your mixer settings I would expect to see at least two with no levels.

In my experience I have had some times seen recordings bought into Sony Vegas which show no audio however if I increase the volume slider in Vegas on the audio channel I can hear the channel no problem.

All that said we could do with some more information. First can you post a log of an attempted recording, details at the top of the forum on where to get a log file from. Second can you post a screen shot of your output configuration, Settings, Output, Recording and your Advanced Audio Settings found under Edit, Advanced Audio Properties

 

[hardlevelbr]

sorry, when I printed it`s really muted because I was testing another audio input, but before that isn`t muted and still not working

when I activate the wave out i can hear over the pc when recording, but the bar isn`t changing and still whithout audio

thanks

 

[Adrian Schofield]

Please can you provide a screen shot of your recording configuration - Settings, Output, Recording Tab.
Please can you provide a screen shot of your Advanced Audio Properties - Edit, Advanced Audio Properties.

These will help us understand the configuration you have better.

One interesting thing I noticed from your log is this:

[DShow Device: 'Avermedia'] settings updated:

using video device audio: yes
sample rate: 0 <--------------------- No sample rate
channels: 0 <-----------------------No channels
audio type: WaveOut

But this is just during initialisation and doesn't show the actual recording happening, when I look at my capture card config at the same place I see 48000 for samples and 2 for channels.

Anyway can you update the post with screen shots as requested and I'll see what else I can do to help.

 

[hardlevelbr]

There... thanks

 

[hardlevelbr]

can you help me please?

 

[Adrian Schofield]

Could you share a screen shot of your capture card settings from Avermedia RECentral? Press the Capture button and then hit the Advanced config that sits around the big red record button.

 

[hardlevelbr]

here... i couldn`t find the advanced settings in RECentral 2, buts this is the settings that i us2

 

[Adrian Schofield]

Those are the ones and they look good to me - I specifically wanted to check that Audio was configured for HDMI which is a problem I've run into in the past.

OK I am out of ideas to be honest. Could you make a short one minute recording and upload the raw file for me to look at? You won't be able to upload it to this site but somewhere like dropbox should be able to handle it.