New Install Help

[Nells]

Hi there

Brand new OBS Studio user here.

I tried installing OBS on two computers today, but stupidly downloaded the wrong program (StreamLabs OBS instead). This installed and ran fine on both machines, but I would REALLY prefer to use OBS Studio if at all possible.

I have since downloaded OBS Studio from this very website and installed that. Neither machine would run it at all, complaining about an unhandled exception in KernelBase.dll before the program even has a chance to start up.

I've since uninstalled both StreamLabs OBS and OBS Studio and reinstalled OBS Studio, including multiple restarts. I have checked for updates and there is nothing, I even tried turning off game mode and other things suggested in other articles, but there has been no improvement. The minimum requirements (Windows 10 and DirectX10 compatibility) appear to be satisfied by these machines, but they are a few years old, I'm hoping they have what it takes, they are both MSI GS65 Stealth machines with NVIDIA GeForce GTX 1060 graphics cards.

Please find my crash log attached. Hopefully it means something to someone! I appreciate any ideas you might have.

Many thanks!
Nells

 

[FerretBomb]

It looks like the crash is coming from QSV (Quicksync video).
Unfortunately you didn't mention when the crash happens... on startup, trying to record, trying to stream, when?
If you're able to run OBS, go into your Settings->Output, and set it to use something OTHER than QSV. Preferably NVENC, which the 1060 supports.

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If you cannot get OBS to start at all without crashing:

Try hitting WIN+R, typing in %appdata%\obs-studio and hitting enter. This should open a folder containing several subfolders like 'basic', 'crashes', and 'logs' as well as 'global.ini'.
Delete all of these subfolders (and global.ini) with OBS *not running*.

This should reset OBS to square-zero on the next startup. It will clear ALL your scenes, profiles, and collections. So don't do this unless you can't start OBS at all without immediately crashing.

 

[Nells]

Thanks for your response FerretBomb.

Sorry for any confusion, the crash occurs when I am attempting to load OBS Studio, no interface is ever displayed and the crash happens almost immediately. I have never successfully loaded OBS Studio on either of these machines.

I did as you suggested and removed all of the contents of the obs-studio folder while OBS was not running. No improvement unfortunately, OBS Studio still fails to load at all. I've added the latest crash log here and I can't see any difference from the previous one.

I'll investigate QSV and see if I can figure out anything there, thanks for the tip. Please let me know if you have any other ideas.

Thanks so much!

 

[FerretBomb]

Thanks for your response FerretBomb.

Sorry for any confusion, the crash occurs when I am attempting to load OBS Studio, no interface is ever displayed and the crash happens almost immediately. I have never successfully loaded OBS Studio on either of these machines.

I did as you suggested and removed all of the contents of the obs-studio folder while OBS was not running. No improvement unfortunately, OBS Studio still fails to load at all. I've added the latest crash log here and I can't see any difference from the previous one.

I'll investigate QSV and see if I can figure out anything there, thanks for the tip. Please let me know if you have any other ideas.

Thanks so much!

At that point I would recommend updating ALL of your Intel-based motherboard drivers. You might also go into your BIOS and see if you can forcibly disable QSV there, which could help.