Network congestion square constantly changing colors then dropping to 0 kbs

[Snickyz]

I've had this issue where my bit rate is constantly changing along with the colored square next to it FOR MONTHS, I've contacted my isp and worked with them for almost 5 months trying to solve this issue at this point i don't believe they are the problem. My Tests from the twitch bandwidth test no matter where i connect always return with a 0 in the quality score. my upload is around 30 mbs, so i should NOT be struggling with streaming things like minecraft, but i do. PLEASE NOTE I HAVE TRIED EVERYTHING under the connections forum post, PLEASE do not suggest anything from there I've spent countless hours of my life trying to fix this issue and I've honestly lost hope. Anything helps. if any photos or logs are needed just ask

 

[FerretBomb]

If you are receiving a Quality score of 0, it is absolutely your connection to the servers causing the problem.

The MOST COMMON ISSUE (and reason I restate it here) is streaming over wifi. If you are, stop and run a cable. You said you've tried everything, but it is so commonly THE cause, that I cannot assume you aren't.

Past that, install a utility called PingPlotter (there is a free version). Point it at the ingest server you use while streaming, and It will monitor your connection hops for packet loss and latency spread. The last node (the Twitch ingest server) will always be 100% packet loss, as Twitch have disabled ICMP replies. This is expected.

Leave Pingplotter running while you stream. You're looking for the first node where the PL column is non-zero, or for a node with a very large latency spread bar. It isn't a guarantee, but points at the most likely problem node causing your throughput issues.
If it's in the first hop or two, chances are good that the problem is inside your house; a bad network cable or switch, a faulty modem/router.
First two or three, it may be the connection from your house to the local concentrator; this would be up to your ISP to fix.
Past that, it could be in your ISP's intranet, anywhere up to the local backbone uplink. If you take a screenshot of the PP window after streaming for an hour or so (with problems!) and paste it here, I can look it over and advise further.

This is all circumstantial suggestion, no hard 'this is it' evidence, but can point VERY strongly toward where the problem lies, and give you ammunition for the next time you speak with your ISP.

 

[Snickyz]

If you are receiving a Quality score of 0, it is absolutely your connection to the servers causing the problem.

The MOST COMMON ISSUE (and reason I restate it here) is streaming over wifi. If you are, stop and run a cable. You said you've tried everything, but it is so commonly THE cause, that I cannot assume you aren't.

Past that, install a utility called PingPlotter (there is a free version). Point it at the ingest server you use while streaming, and It will monitor your connection hops for packet loss and latency spread. The last node (the Twitch ingest server) will always be 100% packet loss, as Twitch have disabled ICMP replies. This is expected.

Leave Pingplotter running while you stream. You're looking for the first node where the PL column is non-zero, or for a node with a very large latency spread bar. It isn't a guarantee, but points at the most likely problem node causing your throughput issues.
If it's in the first hop or two, chances are good that the problem is inside your house; a bad network cable or switch, a faulty modem/router.
First two or three, it may be the connection from your house to the local concentrator; this would be up to your ISP to fix.
Past that, it could be in your ISP's intranet, anywhere up to the local backbone uplink. If you take a screenshot of the PP window after streaming for an hour or so (with problems!) and paste it here, I can look it over and advise further.

This is all circumstantial suggestion, no hard 'this is it' evidence, but can point VERY strongly toward where the problem lies, and give you ammunition for the next time you speak with your ISP.

thank you so much for taking the time to reply firstly, i do have a wired connection i actually just recently ran the ethernet cable to my computer. ill get back to you soon with the results

 

[Snickyz]

If you are receiving a Quality score of 0, it is absolutely your connection to the servers causing the problem.

The MOST COMMON ISSUE (and reason I restate it here) is streaming over wifi. If you are, stop and run a cable. You said you've tried everything, but it is so commonly THE cause, that I cannot assume you aren't.

Past that, install a utility called PingPlotter (there is a free version). Point it at the ingest server you use while streaming, and It will monitor your connection hops for packet loss and latency spread. The last node (the Twitch ingest server) will always be 100% packet loss, as Twitch have disabled ICMP replies. This is expected.

Leave Pingplotter running while you stream. You're looking for the first node where the PL column is non-zero, or for a node with a very large latency spread bar. It isn't a guarantee, but points at the most likely problem node causing your throughput issues.
If it's in the first hop or two, chances are good that the problem is inside your house; a bad network cable or switch, a faulty modem/router.
First two or three, it may be the connection from your house to the local concentrator; this would be up to your ISP to fix.
Past that, it could be in your ISP's intranet, anywhere up to the local backbone uplink. If you take a screenshot of the PP window after streaming for an hour or so (with problems!) and paste it here, I can look it over and advise further.

This is all circumstantial suggestion, no hard 'this is it' evidence, but can point VERY strongly toward where the problem lies, and give you ammunition for the next time you speak with your ISP.

Hey! i know its been awhile but i finally got around to running the test, i let it run for a full hour while streaming and i got some really interesting restults and im hoping u can make some sense of them for me

*EDIT* i would also like to say i use a wired connection, that i just recently installed using a Cat7a cable, i also would like to point out that the 4th node jumpedpast 100ms at times

 

[R1CH]

You have 0.4 - 1.6% packet loss starting at your ISP, this is enough to cause instability for a live stream.

 

[Snickyz]

You have 0.4 - 1.6% packet loss starting at your ISP, this is enough to cause instability for a live stream.

so i should contact my isp for them to fix it correct? if thats the case is there anything specific i should say besides the packet loss?