Need to Rule out everything before I blame my ISP...

DanteWTF

New Member
As the title suggests I need to rule everything out before I try to take my ISP to court again. Any and all help and suggestions are appreciated. I will literally try everything anyone says to try, to rule out 100% my equipment and to stuff it down the throats of my terrible ISP. I will provide SOME of the many logs I have.
For context, I have been streaming for LITERALLY years with the exact same setting with exactly 0 issues. This included various updates to OBS and the like. Only in the past couple of weeks I have been dropping an unusual amount of frames and the disconnecting entirely from streaming. Only to reconnect and restart that whole garbage situation.

Things to note:
I have tried to stream using only Wifi to see if somehow it was a cable ethernet thing.
I have streamed successfully using hot spot via my phone, but it was terrible still just because hot spot is unreliable.
I have had the same issues streaming specifically and only from my PS5 and twitch inspector said it was still garbage.
I have tried to lower the bit rate significantly lower, and lower quality to possibly account for low upload speed.
I have reboot, reset and renamed everything on my router to account for some weird mishap or clashing situation with devices.
I have changed GPU Acceleration on/off, Game Mode on/off, stream stability on/off and I am sure other things as well that are suggested when looking through the log.
I have streamed when no other devices are connected.
I have reset all my firewall exceptions and restarted all of those setting.
I have uninstalled and reinstalled the ethernet drivers and various ports.
I have used different electrical receptacle plugs and surge protectors.
I have used Streamlabs and XSplit to test as well.
I have tried various different setting in OBS proper, just ticking on and off almost every other box or drop down menu.
I have used a desktop app StarTrinity CST to monitor live internet usage and one main thing is jitter seems to bee too high consistently but when I am streaming, packet loss is abundant.

Things I couldn't figure out:
For some reason, it seems during the earlier hours if I stream, it is very stable. I was able to stream for 2 hours testing and 0 dropped frames and my game felt perfect. Then when 5pm hits or so, it works for a while and then falls apart. And when it falls apart it never recovers. Rarely do I just start a stream and it is crap immediately. This also causes much frustration when speaking to my ISP because they usually can't see anything bad happening like always.

Another thing I don't know how it effects things(although I was streaming for years and it didn't do anything) Was the mismatch of sample rates. I guess my headphones are 44htz and everything else is 48htz but I think that is just a timings thing, I don't think it should effect internet quality.

I don't know how windows 10 22h2 effects anything if at all

I don't think I should put Windows Game Mode on because I am streaming through my PS5 via capture device from my PC

I don't think third party plugins, or at least what I am using could cause something like this significant.
  • obs-streamelements
  • obs-streamelements-core
  • win-capture-audio
  • StreamDeckPlugin
My only conclusion is it is on the ISP side. Tech came over, replaced fittings and connectors. Cut cable and replaced a bended portion. Did their dumb line test that never works and went on their way. I stream later for around an hour and 40 minutes no issues and then it was so bad, I literally told my viewers I am retired until I resolve this issue. It is annoying for me but I cannot imagine how annoying it is for them.

Sincere thanks for anyone who can try to help or send me in the right direction. Even if it is to tell the ISP to get a zone leader and correct a specific issue of their equipment, I will do that. At least that gives me an answer and a direction.

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R1CH

Forum Admin
Developer
20:48:20.435: [rtmp stream: 'adv_stream'] Interface: Intel(R) I211 Gigabit Network Connection (ethernet, 1000↓/1000↑ mbps)
20:48:20.435: [rtmp stream: 'adv_stream'] Interface has non-zero error counters (3160/0 errors, 6320/0 discards)
It looks like your network card, Ethernet cable or router are having some issues. You should not have any errors like this on a wired connection. However problems at peak hours certainly sound like an oversubscribed ISP network. If you're using a cable modem, read this excellent troubleshooting guide: https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
 

PaiSand

Active Member
Completely remove the streamelements plugin using their uninstaller and then manually removing the leftover files which still interacting with OBS in %appdata%\obs-studio\
Now uninstall and reinstall OBS just to make sure any other change this plugin have perform is corrected.

Check the network driver. The actual network adapter. The network cable. The port where the cable is connected into the router / modem.

Do a ONE single stream test.
See if the issue still occurs.

If it still occurs, then most probably is an issue within the ISP
 
Last edited:

DanteWTF

New Member
Completely remove the streamelements plugin using their uninstaller and then manually removing the leftover files which still interacting with OBS in %appdata%\obs-studio\
Now uninstall and reinstall OBS just to make sure any other change this plugin have perform is corrected.

Check the network driver. The actual network adapter. The network cable. The port where the cable is connected into the router / modem.

Do a ONE single stream test.
See if the issue still occurs.

If it still occurs, then most probably is an issue within the ISP
The plug in deletion and OBS refresh in stall is one of the few things I have not tried, I will try that next. I have tried different ports and checked connections and different cables as well.
 

DanteWTF

New Member
It looks like your network card, Ethernet cable or router are having some issues. You should not have any errors like this on a wired connection. However problems at peak hours certainly sound like an oversubscribed ISP network. If you're using a cable modem, read this excellent troubleshooting guide: https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Well it is not the cable because I have swapped those and used wifi. It is not the Network Card because I have used just PS5 and it still was a mess. And it is unlikely the router only because it seemed to not effect other internet connected devices as much, but that one is tougher to test. Some of the tests in this site you provided I am not able to check. I think the cable box portion is actually on the pole not on the house. I have been showing tons of incorrectables which the tech guy did say was also an issue. I am wondering if over time, ingress or noise can build up and make severe net issues happen. The part I don't get is, it doesn't happen all the time.
 

Lawrence_SoCal

Active Member
If those packet discards are happening on your LAN... you have a LAN problem. period.
now, whether than LAN problem is the entire problem, or related to streaming issue is a separate question. but any network person will tell you those discards should NOT be happening and are indicative of a problem
- example - replacing Ethernet cable won't help, if new cable placed the same across a power line/cord that is causing interference

If you are direct connected to ISP's gateway/router/modem, then clear indication of something wrong either with that device or their network.

What are you doing for real-time monitoring of your WAN link? ie making sure ONLY what traffic you expect is the same as what is actually happening on your WAN link

though if issues happening regularly at a particular time (kids home from school, others home from work), then I'd agree with
However problems at peak hours certainly sound like an oversubscribed ISP network.

that is the equivalent of freeway traffic jam
 
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