Music not working to zoom

[Roland_T]

Hello
I have a problem that I have not been able to solve. I'm going to make a presentation on Zoom via OBS, the first scene is a background image and a music file should be played before the meeting starts.

No matter what I do, the sound plays from the music file but not if I select a sound file with speech?! I also have no problem getting the sound out through my mic so the only thing that needs to be played in Zoom is music, even if I have a video with music it lags the sound.

Have tried with VLC-video source, capture computer sound, mediasource, eddit in settings with different cables and and watched days of videos and tried what they showed.

Anyone else had the same problem and found a solution?

Thanks for reading

 

[AaronD]

Zoom, Jitsi, and probably every other online meeting platform, conference call, etc., have a noise suppressor built-in. This is designed for spoken voice only, not singing, and not music. The idea is to make a "bored meeting" as clear as possible despite the terrible conference room, living room, whatever, with lobby or other background music that is easily heard and for whatever reason can't or won't be turned off.

So it actively tries to figure out what's speech and get rid of everything else. What music you still hear, is considered a failure and room to improve.

If you *want* the music, look for a setting in Zoom, Jitsi, or whatever system you're using, to turn the noise suppression off. They might have gotten creative with the label for that setting, with varying success, to try and make some kind of sense to a non-techie that has never heard of that sort of thing before.

OBS has a noise suppressor too, as one of the filters. It's not there by default; you have to add it explicitly. But if you did add it, in a place that needs to pass that music, take it back off.

 

[Roland_T]

Thank you so much AaronD for taking the time to explain how it works, it makes sense. With this insight, I can experiment further and see if I can find a solution if the filters don't work. Wondering why Zoom didn't mention this after emailing back and forth

 

[Roland_T]

Hi , any one that have a solution?

I have been in contact with Zoom and the have tried everything (over a long period of time) from there end and they are out of ideas and option to help me out and the ask me to reach out to OBS about this problem, anyone know how to connect with any developer?

"Thank you for your patience and understanding. We have tried all the necessary settings that are available on our end. I suggest that you contact OBS support on this issue since the settings that we needed might come from their end which creates a conflict with Zoom settings. I have limited resources I can provide with you regarding their product so it is best that they investigate your issue on their end too. To help us point out where the issue is coming from."

 

[AaronD]

OBS has a noise suppressor too, as one of the filters. It's not there by default; you have to add it explicitly. But if you did add it, in a place that needs to pass that music, take it back off.