Last answer first. My PC said there is another version running, but I couldn't find it until I ran task manager and saw a second version which I deleted. That didn't seem to make any difference, but at least it's gone.
Next - I'm running the only version I am aware of. If there is a 64 bit version which might help, I'd be glad to try.
Resolution FPS is already set to custom, Video format is "any"
A couple more bits of information. One tape - very old, shows things correctly (i.e., no more image cut in 4 pieces) , but with lots of color bars, diagonal stripes, and blinks
A second tape copied from TV years ago runs with a tolerable level of problems. No blinks, diagonal stripes, moderate color distortion.
I would be happy to delete the 32 bit version and reinstall with 64 bits if that might help.
Re: 64 vs 32 bit. I'm now running the 64 bit version, but with similar results.