Question / Help Major change in regards to dropped frames

C

crschube

New Member
This is a rather new problem (new as in the last two days worth of streams for me). I started streaming at the beginning of the month. I'm not doing anything extensive via stream (just playing poker), and my first two lengthy streams went off without a hitch (little to no frame drops).

Then something happened on Saturday. I was getting massive frame drops. Couldn't put my finger on it. Figured it was just my internet acting up for that period of time. Then yesterday it happened again.

After doing some research, I came across the Twitch Bandwidth Test tool. I ran that and I got quality ratings of 0 for every US server. Now, I can't compare what I got yesterday to any other time frame because I only started using the tool yesterday.

But I can attach the stream logs from earlier in the month when everything was fine, and then ones from the last couple of days. I contacted my ISP, they asked me to reach out to Twitch about ports being blocked (although, I doubt that's the problem). So I come here looking for some knowledge.

Thanks.

Log Files:
https://pastebin.com/85D6Q9ge (February 17th stream- no issues)
https://pastebin.com/9vn0KHfp (February 18th stream- no issues)
https://pastebin.com/ejbmt0hn (February 24th stream- first sign of issues)
https://pastebin.com/HkY0brMU (February 26th stream- issues continued)
 
Narcogen

Narcogen

Active Member
This is your ISP.

  1. 14:53:01.232: Output 'simple_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 2603 (13.5%)
The suggestion to "ask Twitch about blocked ports" is nonsense. If the port was blocked you'd get no connection at all, and if anyone were to be blocking your ports, it'd either be yourself (firewall or router) or your ISP, and not Twitch. They've got absolutely no incentive to block incoming streaming ports for any reason whatsoever.
 
C

crschube

New Member
Is this a rather easy fix if I call and explain the problem? I just find it odd that I streamed with zero issues earlier in the month and now this issue popped up.
 
Narcogen

Narcogen

Active Member
Yes, people experience this all the time. It is not that unusual for an ISP or an upstream provider of an ISP to have a connectivity interruption to one or more locations, sometimes due to cable breakages (usually caused by digging operations hitting cable channels) or router misconfigurations or other reasons. Sometimes this can be compensated for by redundant connections, and sometimes not. It's not that unusual for first-tier support people to either pretend there's no problem or legitimately be unaware that there is one, and as long as your Internet is at least partially functioning, to claim that the fault is elsewhere.
 
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